Características:
Acceso para sillas de ruedas Amigable con la comunidad LGTBI+ Espacio seguro para personas transgénero Citas online Servicios en las instalacionesServicios:
Agencia de alquiler de condominios Agencia de alquiler de apartamentos Administrador de la propiedad Empresa de administración de propiedades Alojamiento con servicio Agencia de alquiler de alojamientos para vacacionesHorario de apertura:
El horario podría no estar actualizado. Contacte con X para asegurarse.
inmobiliariaconcasa.es no puede garantizar que las inmobiliarias o agentes incluidos en este directorio cumplan con todas las certificaciones profesionales, acreditaciones legales o requisitos regulatorios necesarios para la intermediación inmobiliaria en cada comunidad autónoma. Algunas empresas registradas pueden ser negocios pequeños o agencias de reciente creación. Te recomendamos verificar siempre la experiencia, la profesionalidad y la documentación del agente o empresa antes de realizar cualquier operación de compra, venta o alquiler.
4.2 (641 opiniones)
106 opiniones
8 opiniones
12 opiniones
23 opiniones
492 opiniones
Eduard E.C.
hace 7 meses - 1 (Experiencia negativa)
Els vaig recomanar per uns amcis de fora de Barcelona i va ser la seva pitjor experiència en pis de lloguer temporal que mai havien tingut. Llàstima que no pugui posar-lis un 0.
Tom H
hace 7 meses - 1 (Experiencia negativa)
We booked a long-term apartment in Barcelona managed by UKIO, and the experience was awful from start to finish. What was advertised as a premium, comfortable stay turned into constant stress, admin, and safety concerns. Main issues: • Air conditioning broken for about 37 days. Several failed repairs, constant delays, and long periods with no response. We had to chase updates almost daily. • Water leaking through a bathroom light for over two weeks before being fixed. It was an obvious fire and electrical hazard. • Washing machine out of order for more than a week, meaning we had to pay to wash clothes elsewhere. • No fire escape key for the entire stay, meaning no safe exit if the lift stopped or there was a fire. • The main door code to the flat was never changed, even after staff and strangers had entered. We raised this several times but it was ignored. It felt unsafe knowing multiple people could still access the apartment. • Several workers entered without notice and sometimes left the front door open. • On one occasion, a person using drugs was lying naked right outside our door, shouting and blocking the entrance. • We were constantly dealing with admin and communication problems instead of enjoying our stay. We felt more like test subjects or maintenance coordinators than paying guests. • UKIO’s communication was chaotic, spread across WhatsApp, email, and Airbnb chat. Messages were ignored for days and promises of updates were never kept. • Airbnb provided only a small partial refund, then closed the review option so we could not share our experience on their platform. This was a deeply disappointing and unsafe experience. The apartment was poorly maintained, communication was exhausting, and basic security measures were ignored. I would strongly recommend avoiding UKIO or any Airbnb long-term partnership like this.
Dirkje Jeuken
hace 7 meses - 1 (Experiencia negativa)
HUUR HIER NIET!! Afschuwelijke ervaring. Om te beginnen rekenen ze stiekem extra fee’s, waardoor je opeens de dubbele huur kwijt bent. De service is waardeloos, als er een probleem is zijn ze onbereikbaar en wordt het na te lang pas opgelost. Het is erg donker, ondanks het op de foto’s licht lijkt. De foto’s komen kortom gewoon niet overheen met de realiteit. Voor veel geld verwacht je ook fatsoenlijke spullen/materiaal, aangezien ze zich voordoen als een ‘luxe’ verblijf. Daar hoort een geschimmeld koffiezetapparaat van 5€ en kussens die je nekklachten geven niet bij. Slechte ervaring en geen aanrader.
Mariana Sa
hace 8 meses - 5 (Experiencia positiva)
I’ve stayed in more than six Ukio apartments in Barcelona, and every single one of them was exactly as advertised: beautifully decorated, comfortable, and full of style. The maintenance team is attentive and responsive, and the overall guest experience is outstanding. If you’re looking for great locations, refined design, and true comfort, I definitely recommend Ukio!
Respuesta de Ukio
Thank you so much for your kind words, Mariana! 🙌 We are thrilled to hear that you have had amazing experiences at our apartments in Barcelona. 🏠 Our team works hard to provide our guests with a comfortable and stylish stay. 😊 We appreciate your recommendation and hope to welcome you back soon! 🌟
Alanis Gelman
hace 8 meses - 1 (Experiencia negativa)
FINALMENTE LA ÚLTIMA SEMANA DE MI ESTADÍA, SOLUCIONARON, ME HICIERON DEVOLUCIÓN DE LA MITAD DEL DINERO Y LA GARANTÍA DE FORMA MUY RÁPIDA Desde el primer día no hubo presión de agua en el departamento, no se hicieron responsables hasta la última semana El joven que me atendió al final fue el único que le comprendió y me dio ayuda y comprensión
S Vei
hace 8 meses - 5 (Experiencia positiva)
Amazing Service and totally they refund my full amount,, as long as you take care of the apartment, not breaking anything they will refund the full amount,, and service was good apartment so perfect 🙏🏻 thank you 💕🌸
Respuesta de Ukio
Thank you for your kind words, S Vei! We are thrilled to hear that you had an amazing experience with our service and that you were able to receive a full refund. Our team takes great pride in providing beautifully designed and well-maintained apartments for our guests. We appreciate your trust in us and hope to welcome you back soon! 🌟🏢
Fred Davis
hace 8 meses - 3 (Experiencia positiva)
Zero complaints.
Respuesta de Ukio
Thank you for taking the time to leave a review! We’re glad to hear there were no complaints, though we’d love to know what we could do to turn your experience into a 5-star one next time. Your feedback helps us keep improving.
Ketter
hace 8 meses - 1 (Experiencia negativa)
BE CAREFUL WITH UKIO!!!! DON’T RENT FROM THEM!!!!!* We rented what was supposed to be a premium apartment in a premium building with doorman service, located in one of Madrid’s best areas — yet within four days of our arrival, we were robbed without any forced entry. The theft caused significant personal material losses (there was no safety box on premises) and left us feeling completely unsafe. After filing a police report, we discovered that the exact same apartment had been robbed only four weeks earlier in the same way (previous tenants), and Ukio never changed the lock or upgraded the security system. They knowingly rented it again without taking any safety measures, exposing us to the same situation. Their lack of responsibility and customer care is unacceptable. They never came to check on us, didn’t seem to care, were totally unresponsive and only replaced the lock 2 days after reporting the incident with a cheap, low-security one worth around €30. In addition, we had problems with the hot water, which remained unresolved for the length of our stay, despite multiple messages contacting them (they kept being indifferent to our requests even after the robbery). Terrible management and customer service. I would strongly advise against renting with Ukio— safety and basic support are clearly not their priority.
Natalia Manur
hace 8 meses - 1 (Experiencia negativa)
Abuso y cuasi estafa revestida de procedimientos ficticios. Tal vez el negocio consista en cobrar la entrada, depositarla en un fondo durante 15 días y posteriormente negarte la idoneidad y devolverte, oh gracias, el dinero.
Cristian K
hace 8 meses - 1 (Experiencia negativa)
Stay away from Ukio. What they advertise and what you actually get are TWO COMPLETELY DIFFERENT WORLDS. The apartment we received was filthy, damaged, and unfit to live in — nothing like the “luxury serviced home” they promised. When we complained, they ignored us and refused any refund. Behind the glossy photos is a company that takes your money, then disappears. Don’t make the same mistake.
Respuesta de Ukio
We’re truly sorry to read about your experience and understand how disappointing this must have been. What you describe does not reflect the quality or service we aim to provide at Ukio. Every home should meet high standards of cleanliness and comfort, and we regret if this was not your experience. We would really like to review your case and make things right. Please reach out to us at guests@ukio.com with the booking details so our team can investigate and follow up directly. Your feedback is valuable, and we’ll use it to ensure this kind of situation doesn’t happen again.
ทุเรียน แก่นจัร
hace 8 meses - 4 (Experiencia positiva)
I'm an undying supporter.
Respuesta de Ukio
Thank you for your undying support, ทุเรียน แก่นจัร! We are thrilled to have you as a supporter and we hope to continue providing beautifully designed furnished apartments for monthly stays or longer. 😊
Hanni N
hace 8 meses - 1 (Experiencia negativa)
Honestly just a really bad experience. I’ve stayed in tons of Airbnbs over the years and this was easily the worst in terms of service. Felt like we were just another number to them. No real care or support at all. We walked into an ant infestation in the kitchen and they didn’t bother to help, so we had to deal with it ourselves. Kitchen drain was blocked from the start, took three weeks to get fixed. Some lights were broken and they didn’t get around to replacing them for six weeks. The apartment was missing basic things you’d expect to have. When the AC broke down during summer, we got no quick response or urgency, just standard replies or even more frustrating responses but no actions taken at all.. Also, they only give you one big and one small towel per person, even if you’re staying for months. So we had to do towel laundry daily, how cheap.. Ukio honestly just isn’t worth it. Definitely wouldn’t book with them again.
Bowi Magilse
hace 8 meses - 1 (Experiencia negativa)
Horrible hosting. Been living in AirBnB’s for years, but this has to be worst service I’ve ever had. You’re nothing more then a number with them. The word “service” is totally unknown to them. Giant ant plague in the kitchen upon our arrival, they didn’t do anything about it so we had to do it ourselves… Kitchendrain stuck from start, only been repaired after 3 weeks. Lamps broken, only repaired after 6 weeks, so much basic stuff just missing in the appartment. When AC breaks down in the middle of the summer, they don’t give any prompt response or urgent treatment. Have to launder towels daily as they are also to cheap to provide more then 1 big 1 small per person for long stay… Ukio, what a joke! Never again
Sakda Phusomchit
hace 8 meses - 3 (Experiencia positiva)
I've convinced everyone I know.
emil urbaniak
hace 8 meses - 5 (Experiencia positiva)
Respuesta de Ukio
👍 Thank you for your 5-star rating, Emil! We're so glad you enjoyed your stay at Ukio and appreciate your kind words about our beautifully designed furnished apartments. We hope to have you as our guest again for future monthly stays or longer. 😊
Joan Ka
hace 8 meses - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for your 5-star rating, Joan! We are thrilled that you enjoyed your stay at our beautifully designed furnished apartments. It was a pleasure having you as our guest and we hope to welcome you back for another month-long stay in the future! 🙌
Fernando Gelman
hace 8 meses - 1 (Experiencia negativa)
UNA VERGÜENZA. ESTAFA. SI QUIERES PASAR DÍAS SIN SERVICIOS MÍNIMOS COMO AGUA, ESTE ES TU LUGAR. Una experiencia desastrosa y un trato indignante. Desde el primer día sin agua en el departamento, llamé incontables veces y solo me pasaron de agente en agente, sin que nadie asumiera responsabilidad. Nadie vino a revisar el piso y nunca hubo solución. UKIO se burla de sus clientes con excusas absurdas y cero empatía. Lo único que recibí fueron demoras, respuestas vacías y un abandono total. Pagar precios altísimos para este nivel de desprecio es inaceptable. No recomiendo bajo ninguna circunstancia contratar con UKIO. Es un fraude disfrazado de servicio premium, una empresa que no cumple, no responde y no respeta a sus clientes.
md monsur
hace 8 meses - 3 (Experiencia positiva)
Amazing!
Pamela Ramirez
hace 8 meses - 5 (Experiencia positiva)
Tuve unas inquietudes sobre la devolución del deposito y Santiago fue mi diligente y amable al responderme dándome la información exacta y aclarando todas mis dudas. Muy satisfecha con el servicio
Susana Chahuan
hace 9 meses - 5 (Experiencia positiva)
I thoroughly enjoyed my stay in this apartment. Location, decoration and furnishings are so Great.
Lata Akter
hace 9 meses - 4 (Experiencia positiva)
I'm a permanent fan.
กล้า วาฬซิ่ง
hace 9 meses - 4 (Experiencia positiva)
Staff has good vibes!
Thierry Mageux
hace 9 meses - 5 (Experiencia positiva)
Great service! Do everything they can to offer you the best service and best attention!
Abidur Rahman
hace 9 meses - 3 (Experiencia positiva)
Super!
noah kagan
hace 9 meses - 2 (Experiencia negativa)
Avoid unless you want constant problems, slow response time and high costs. They try but fall short. Avoid.
Peter Mackison
hace 9 meses - 5 (Experiencia positiva)
Ukio is a great option for anyone who is moving to Barcelona, either for the short term or long term. It's a quick and simple solution to finding a place without having to go through the long and sometimes very expensive process of finding a more permanent apartment. Also, they have many options that fit everyone's needs. All utilities are included, even high-speed wifi and most apartments have washers and dryers, which is not common in Barcelona. You do pay a premium price but the service is also premium. Living in an Ukio for the first 11 months of our time in Barcelona really helped us get to know the city and eventually find a long-term apartment.
Melania Corvi
hace 10 meses - 5 (Experiencia positiva)
I had a fantastic stay in Barcelona with UKIO! Armilla, my apartment was very modern and spacious and located in an excellent area of the city, full of buzz and good vibes. From there it took minutes to visit’s monuments, museums or go for a stroll in the Eixample and in the Raval. I’m also very grateful because I could travel with my dog and UKIO is the only company allowing dogs in the apartments. The team looking after guests was very helpful and responsive. And also I appreciated the presence of our night guard, who was very nice and always checking if everything was going well. The apartment was perfectly furnished and had all the appliances I needed I will be back soon, and once again thank you for this fantastic month in Barcelona! Melania
Dev Mangukiya
hace 10 meses - 1 (Experiencia negativa)
Respuesta de Ukio
Hi Dev, We couldn't find any information on our system with your name. Could you please provide us your booking Id so we can dive into your case? Please send it to marketing@ukio.com Thank you! Ukio
Ewelina Rosinska
hace 10 meses - 1 (Experiencia negativa)
Maria
hace 10 meses - 5 (Experiencia positiva)
I recently stayed for a month at Ukio's property "SINAN". The flat is very confortable, clean, well decorated and located in a lovely residential neighbourhood with lots of convenient services within walking distance. "SINAN" exceeded my expectations and I definitely recommend Ukio to anyone looking for temporary accomodation in Barcelona.
Reuben Rutthle
hace 10 meses - 1 (Experiencia negativa)
Carmen Belasco
hace 10 meses - 5 (Experiencia positiva)
When we arrived in Lisbon we went to our apartment that was listed on another popular site. The apartment was not what we expected and did not look like the photos they listed. It was dingy, dirty and small . It is obvious that this site does not vet their listings. We tried to work with the agency to get another place but they were not helpful and sided with the apartment owner. We left that apartment that day tired and upset. We contacted ukio and were very impressed by their listings . We stayed in a beautiful, clean and airy apartment in Lisbon. The place looked exactly as advertised and was in great area. The staff was available when we contacted them with some questions and we ended up having a great vacation. We will always use ukio when we return for our yearly vista. .
markus MUSIK
hace 10 meses - 5 (Experiencia positiva)
Sehr schöne Wohnung im Zentrum Barcelonas. Alle Technischen Geräte und Anlagen funktionieren einwandfrei Der Service war wirklich außergewöhnlich gut! Die Buchung verlief unkompliziert und schnell. Super Konzept!
Rikeoffc
hace 10 meses - 5 (Experiencia positiva)
Amazing service, customer support Celeste has been very helpful
Велислава Бочева
hace 10 meses - 5 (Experiencia positiva)
santo greco
hace 11 meses - 1 (Experiencia negativa)
Unacceptable Client Treatment and Lack of Transparency I do not recommend this company based on my recent experience. After finalizing and paying for my reservation in good faith, I was subjected to sudden changes in their internal policies, including a demand for my credit card, LinkedIn profile, and even professional identification—none of which were part of the original agreement. Despite repeated messages, I never received a payment receipt or proper confirmation of my booking. Instead of resolving the issue, they responded with vague justifications and links to press articles as a way to gain trust—yet failed to provide basic customer service. The most frustrating part? I had organized my personal and professional schedule around this booking, and they were willing to cancel everything based on new conditions imposed after the reservation was made. Totally unprofessional and unreliable. Clients deserve transparency, respect, and above all, clarity and security when booking. This was the opposite.
Respuesta de Ukio
Hi Santo Greco, We’d like to clarify a few important points: Ukio operates under strict KYC (Know Your Customer) and compliance regulations, which are clearly stated during the reservation process. These requirements, including identity and professional verification, are standard for long-term stays and are not “sudden policy changes” but legal obligations we must follow. If you were unable or unwilling to complete this verification process, we unfortunately couldn’t proceed with the booking and, as per protocol, initiated a full refund. As for communication, we always provide confirmation and documentation once all booking steps are properly completed. If you did not receive them, it's likely because your booking was not finalized due to the missing requirements. We do not take cancellations lightly, and it’s never our intention to disrupt anyone’s plans. That said, transparency, professionalism, and legal compliance are fundamental to how we operate, and we do not compromise on them. Ukio
P N
hace 11 meses - 1 (Experiencia negativa)
The worst customer service I've ever encountered. They barely respond to messages when you are in the process of organizing the rental. But once you are already in the apartment, it's IMPOSSIBLE to contact anybody if you have any issues or need any help. It's been 3 days since I've tried contacting them on all 5 of their numbers, nobody is responding to calls or even reading the WhatsApp messages. It's ridiculous!!! There is no public holiday right now and I've been contacting them on Monday, Tuesday and Wednesday. Nobody works at this company.
Respuesta de Ukio
Hi PN, We’re truly sorry to hear about your experience, this is not the level of service we aim to provide, and we completely understand your frustration. To properly investigate what happened and escalate your case internally, could you please send us more detailed information (such as your apartment address, reservation name, and specific issue) to marketing@ukio.com? This will help us give visibility to your case and ensure you receive a solution as soon as possible. Thank you for your patience, and we look forward to resolving this promptly. Ukio
Mark Taylor
hace 11 meses - 1 (Experiencia negativa)
Shambles of an organisation. No commuication. Apartments are a mess.
carl evans
hace 11 meses - 1 (Experiencia negativa)
Tori Traut
hace 11 meses - 1 (Experiencia negativa)
I don’t know who is writing these positive reviews, because it is widely known in Lisbon that Ukio is the absolute worst rental agency to go through. Unfortunately, my experience with them corroborated this rumor. First of all, the units are ungodly expensive. My 1 bedroom in Intendente was 2200 a month, which the salesperson justified by stating that there is 24 hour support available. Boy, is that false. When the power went out and I couldn’t get into my apartment because I had an electric lock, I couldn’t get ahold of Ukio support. When I finally did, they told me no one could come with a key to let me into my apartment because they were off duty. When I moved into my apartment and the keypad didn’t work (making it so I couldn’t get in), it took hours to get someone to let me in, and then I had to repeatedly remind them until late into the afternoon the next day that someone needed to come fix the lock or else I couldn’t leave the unit. The unit itself was nicely designed, but it was a disaster when I moved in. The whole place was covered in dog hair and piss, the linens had clearly not been washed, and I thought the windows were broken because they had been left open. When I contacted Ukio Support about sending someone to fix the issues, they repeatedly left me on read for hours and didn’t schedule an appointment for someone. Then suddenly, when I was in the shower, someone would come bursting into the apartment without announcing themselves. It made me feel extremely unsafe and, despite multiple complaints from me about it, no one did a thing. In summary, don’t. Find a place on Idealista or something. Maybe it’s different in Barcelona or one of their other locations, but Lisbon Ukio was awful.
Respuesta de Ukio
Hi Tori, We’re very sorry for the issues you experienced and the frustration they caused. We sincerely regret the delays and lack of communication you described — this is not the standard we aim to provide. Please know we’ve been working on improving our processes to ensure better support, quicker responses, and a smoother move-in experience for all our guests. Thank you for sharing your feedback; it helps us do better. Ukio
Karin Macias
hace 11 meses - 1 (Experiencia negativa)
Andrea Goncé
hace 11 meses - 5 (Experiencia positiva)
Tuvimos una muy buena experiencia. El piso estaba impecable. La gestión fue rápida, clara y muy profesional. El personal, además, fue súper atento en todo momento. Nos sentimos muy a gusto durante toda la estancia. Sin duda, repetiremos.
Brian Odom
hace 1 año - 2 (Experiencia negativa)
If you are doing a 1-week rental in Barcelona, then you might be fine with Ukio. But I do not recommend this company for long-term rentals. Working with them to get the simplest things done can be excruciating, and you would rather spend your energy elsewhere. To be fair, I will first provide some positives. Some maintenance visits went well, and the folks were nice to work with. TV and internet were good. AC and heating were good. Ukio Barcelona has three modes of operation: pretty good, trying hard but incompetent, and willfully ignoring you. After a few negative experiences into our 1-year rental, we dreaded coming to them with maintenance needs. It was too stressful not knowing in which mode they were operating at any given moment. A few vignettes: We got home from a day trip to find that their cleaners had locked us out of our apartment. How could this happen? Because the cleaners had the deadbolt keys but we did not—and Ukio had ignored our previous requests to provide these keys. We needed clarification on our contract end date, because of conflicting rental documents. A simple email was all that was needed, nothing formal. But it took us around 100 requests and over two months to get this. Our kitchen fumehood broke. After a competently scheduled service visit, they decided the fix would require a costly replacement of the entire unit. At this point they promptly switched modes to ignoring all followup messages on the subject. No explanation, no compensation offer—just into the Ukio black hole went all our subsequent messages! The top half of our refrigerator stopped cooling. The service team tried hard for two weeks, but it was all more difficult than it should have been. There are too many different people involved: multiple people in their service department, multiple people in their maintenance department, and the contracted technician. The technician came to our apartment five times, with each visit scheduled through that cumbersome communication chain. Around 100 whatsapp messages were exchanged, and I spent far too many hours on this. After the final visit, where the technician said he could not repair the unit any further, I got an infuriating message from Ukio: “We hear this problem has been solved! Please let us know if there is anything more we can do to help.” (A few days later I figured out what the technician had missed. A 24 hour defrost finally solved the problem. I don’t know how long the inefficient repair attempts would have gone on, or whether Ukio would have eventually offered to give us a new fridge if I hadn’t solved the problem myself.) Rather than taking on all this stress, my guess is that it would have been better to rent a property directly from an owner. In Spain, that means that you as the renter are responsible for your own repairs. But you are in control, and this would be preferable.
angie Robles
hace 1 año - 5 (Experiencia positiva)
Working with Ukio has been great. Alex was very helpful in helping us find an apartment in Barcelona. He was responsive to our needs and always available. I would definitely recommend Ukio and Alex. Their customer service has been great. All needs were taken care of immediately. The house cleaning is always great. Celeste was wonderful. She was helpful, kind and reassuring. She worked quickly to get our issue resolved.
Respuesta de Ukio
Thank you so much for your kind words! We're thrilled to hear that Celeste was able to support you so effectively — she truly embodies the care and dedication we aim to provide. We’ll be sure to pass along your lovely feedback to her. We're always here if you need us again!
Marco Heuser
hace 1 año - 1 (Experiencia negativa)
Would not recommend, had a problem and no communication at all, tried to call - no answer. Wrote 2 emails - no answer. Did a request on Airbnb - got immediately declined. They are only after your money and don’t care about your experience with them.
Margarita Pivniak
hace 1 año - 5 (Experiencia positiva)
We are living in a flat from Ukio. would like to express my appreciation for the work of guest service. Chris was in constant contact with me and helped me with all my questions. Thank you.
Respuesta de Ukio
Thank you so much for your kind words, Margarita! We're thrilled to hear that you've had a positive experience with our guest service team. Chris will be especially happy to know that his support made a difference during your stay. We're always here to help, and it's wonderful to know you felt taken care of. Wishing you all the best in your time with Ukio!
Karin Feldman
hace 1 año - 3 (Experiencia positiva)
No me gustó la experiencia y servicio a cliente. Los pisos muy basicos y si pides algo extra como un colador para poder cocinar te mandan a comprarlo. Para lo que pagas no estoy satisfecha. Hay pagos escondidos. Vaya a un hotel mejor.
Respuesta de Ukio
Hola Karin Lamentamos mucho saber que tu experiencia no fue la esperada. En Ukio trabajamos para ofrecer a nuestros huéspedes una estancia cómoda y sin complicaciones, por lo que nos gustaría investigar lo ocurrido con más detalle. Hemos intentado localizar una reserva bajo tu nombre, pero no hemos encontrado ningún registro. ¿Podrías, por favor, enviarnos tu ID de reserva a través de la app de Ukio? Así podremos revisar tu caso y darte una respuesta más precisa. Agradecemos tus comentarios y los tendremos en cuenta para seguir mejorando. Ukio
Lusiana Arango
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Lusiana, We really appreciate your rating, it means a lot to us! We’d love to hear feedback about us. Thanks again Ukio
Hugo Conceição
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Hugo, thanks for your review and for letting us be part of your journey. Ukio
Ana Beatriz Camargo
hace 1 año - 5 (Experiencia positiva)
Chris foi uma ótima atendente para ajudar com os problemas que eventualmente tivemos no apartamento. Respostas rápidas e eficientes
Respuesta de Ukio
Muito obrigado pelo seu feedback! Ficamos felizes em saber que o Chris conseguiu te ajudar de forma rápida e eficiente. Estamos sempre à disposição para garantir a melhor experiência possível.
Gene Mitchell
hace 1 año - 5 (Experiencia positiva)
Juan Diego was brilliant - he arranged a very smooth and convenient delivery of a vinyl player.
Respuesta de Ukio
Thank you so much for your kind words! We're thrilled to hear that Juan Diego was able to assist you and that the delivery of the vinyl player went smoothly. We’ll be sure to pass along your feedback to him — it will mean a lot. We hope you enjoy the music and your stay with us!
Armelle Crouzieres
hace 1 año - 5 (Experiencia positiva)
Juan Diego was very helpful and extremely efficient, courteous, and reliable. Thank you!
Respuesta de Ukio
Hi Armelle, Thank you so much for your kind words! We're thrilled to hear that Juan Diego was helpful, efficient, courteous, and reliable. We'll be sure to pass along your feedback, he'll really appreciate it! Ukio
Ogz K
hace 1 año - 1 (Experiencia negativa)
Contacted this company via internet..they returned thrpugh whats up very fast but when asked about prices they did not even reply ...so if you work with this company and rent a place, incase of any probleö they will probqbly not reply...so stay away
Respuesta de Ukio
Hi Ogz Thanks for your message, and we’re sorry to hear about your experience. We always try to respond quickly and clearly, so we’re sorry we didn’t reply to your question about prices. That’s not the experience we want to give. If you still have questions or need help, please write to us at marketing@ukio.com and we’ll get back to you as soon as possible. Thanks again for your feedback. Ukio
Ranjit Singh
hace 1 año - 4 (Experiencia positiva)
Hagan ji ka tila
Respuesta de Ukio
Thank you for your 4-star rating and kind words, Ranjit Singh! We are glad to hear that you enjoyed our beautifully designed and furnished apartments for monthly stays or longer. We appreciate your support and hope to welcome you back in the future. 😊
elodie wiernasz
hace 1 año - 5 (Experiencia positiva)
Expérience au top, appartement très propre, fonctionnel, décoration soignée et localisation bien située, au cœur d’un quartier très vivant avec commerces et restaurants à proximité ! Seconde expérience Ukio à Barcelone, validée à 200%. Je recommande !
Respuesta de Ukio
(Paraphrased) Thank you for the 5-star rating and your kind words, Elodie! We are delighted to hear that you had a top experience with us and that our beautifully designed and well-located apartments met your expectations. It was a pleasure to have you as our guest and we look forward to welcoming you back for your next stay in Barcelona. 🌟🏠👍
Chloé
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Chloé! We are thrilled to hear that you had a great experience with Ukio and enjoyed our beautifully designed furnished apartments for your extended stay. 🌟
RODRIGO VALDES ABDALAH
hace 1 año - 1 (Experiencia negativa)
Muy mala la experiencia en ukio , desde que llegamos los termopaneles estaban mal instalados , entrando frío y ruido , fueron 3 o 4 veces a verlo pero sin solución , habían 2 sillas que nunca las arreglaron y para rematar me cobraron 180 euros por una alfombra pequeña , que según ellos estaba con un mancha , pero mi mujer el día de irnos tomó fotos a todo y la alfombra no estaba sucia . Muy mala la experiencia. No lo recomiendo .
Stephanie Vari MD
hace 1 año - 2 (Experiencia negativa)
Ukio, is good at the selling stage. After that mediocre service and overpriced locations. When we arrived to our house they took days to respond to our queries about things that required maintenance in the house. Also they failed to let us know the house had an alarm system or how to deactivate it. On the first day we had to receive police officers because they had the alarm system call them over it took ukio customer service hours to respond on this alarm system all while us having to explain to the police the issues with not knowing the alarm codes. When we left the house they made up things that were “missing” to take money from our deposit. Beware and make sure you do a run through of things in the house/flat before accepting anything to avoid this as this is not something they even offered us. This Seems like a con scheme to me to keep the deposit.
Respuesta de Ukio
Hello Stephanie, Thank you for sharing your experience, we genuinely appreciate all feedback, even when it's tough to hear. We're very sorry to hear about the challenges you faced during your stay and after your departure. This is certainly not the level of service we aim to provide. We sincerely apologize for the delayed responses and the situation regarding the alarm system — that should have been clearly communicated from the start to avoid the distress you experienced. We also understand your frustration regarding the deposit deductions, and we aim to ensure these processes are as transparent (information in our T&C's) and fair as possible. We’d love the opportunity to make things right or further clarify any part of your experience. Please reach out to us with your booking details so we can better investigate your situation, as we weren't able to find your reservation in the review. Ukio
dafna aronovich
hace 1 año - 1 (Experiencia negativa)
Terrible el servicio! Tengo otra reseña donde hablo del excelente servicio de venta! Pero he tenido muchisimos problemas con el piso y nada de atencion. Me quede en un apartamento que se descompuso el aire y el calentador de agua, me cambiaron de piso y estoy teniendo el mismo problema sin respuesta! Dejo video de como nos fue el fin de semana 😡
Respuesta de Ukio
Hola Dafna, Lamentamos profundamente la situación por la que estás pasando. Tienes toda la razón en sentirte molesta, y comprendemos perfectamente tu frustración. Esta no es, en absoluto, la experiencia que queremos ofrecer a nuestros huéspedes. Nos alegra saber que el proceso de reserva fue satisfactorio, pero lamentamos sinceramente que el servicio posterior no haya estado a la altura de tus expectativas. Estamos trabajando en optimizar nuestros procesos operativos, para resolver cualquier incidencia de manera más ágil y eficaz, y así reducir al máximo cualquier impacto en la comodidad de quienes confían en nosotros. Agradecemos sinceramente que hayas compartido tu experiencia. Estamos gestionando tu caso con la máxima prioridad y haremos todo lo posible por resolver la incidencia a la mayor brevedad, para que puedas disfrutar del resto de tu estancia como mereces. ¡Te agradecemos la paciencia! Ukio
Dmitry Mikhailovich
hace 1 año - 5 (Experiencia positiva)
Great apartments for reasonable price A very pleasant and effective communication from the sales and support team
Respuesta de Ukio
🙌 Thank you so much for your 5-star rating and kind words, Dmitry! We are thrilled to hear that you had a great experience with our beautifully designed furnished apartments at Ukio. Our team takes pride in delivering effective and pleasant communication to our valued clients. We appreciate your support and look forward to welcoming you back for another stay! 🏠😊
Puerto Barrientos Rubio
hace 1 año - 1 (Experiencia negativa)
Buenos días, yo soy propietaria de un piso alquilado a Ukio en Chamberi y estoy MUY DISGUSTADA. Llevo 2 años y solamente han traido ocupantes molestos que han creado muy mal ambiente en la comunidad de Propietarios molestando continuamente .
miguel marquez
hace 1 año - 5 (Experiencia positiva)
El apto es genial y la administración es increíble . Tanto así que me gustaría conocer su modelo de negocios . Gracias
Respuesta de Ukio
Thank you so much for your kind words, Miguel! We are thrilled to hear that you enjoyed your stay at one of our beautifully designed apartments. We would be more than happy to share our business model with you. Just let us know how we can assist you. 😊
isabel frahm
hace 1 año - 5 (Experiencia positiva)
Pisos en Barcelona muy recomendables. Bien ubicados, con accesibilidad a transporte público. De muy buen diseño y bien mantenidos. Es la 3° vez que los utilizamos. En ésta oportunidad hemos tenido, algunos inconvenientes. Los mismos han sido solucionados, gracias a la excelente gestión de Santiago (Ukio's Customer Retention Team) Gracias Santiago!! Sin duda regresaremos y los seguiremos recomendado.
Respuesta de Ukio
(Translated by Google) Thank you for your kind words, Isabel! We are glad to hear that you have enjoyed your stays with us and that our team was able to resolve any issues you had. We look forward to welcoming you back in the future. 🌟 #HappyGuests #CustomerSatisfaction
Paul Narciso
hace 1 año - 5 (Experiencia positiva)
Joāo was a pleasure to deal with. Very helpful and patient
Respuesta de Ukio
🙌 Thank you for your kind words and 5-star rating, Paul! We are glad that Joāo was able to provide helpful and patient service. We appreciate your support and hope to welcome you back as a happy guest in one of our beautifully designed furnished apartments soon. 🏠😊
Tom Shipperlee
hace 1 año - 5 (Experiencia positiva)
Nadina was very helpful
Respuesta de Ukio
Thank you for the 5-star rating, Tom! We're thrilled to hear that Nadina was able to assist you. 😊
Frederico Cruz
hace 1 año - 5 (Experiencia positiva)
O processo de aluguel foi muito rápido e prático, o João Fragoso nós ajudou tirando dúvidas e foi sempre muito prestativo e atencioso. Estamos gostando muito.
Respuesta de Ukio
🙌 Thank you for the 5-star review, Frederico! We are thrilled to hear that our rental process was quick and practical for you. We are glad that João Fragoso was able to assist you with any questions and provide excellent service. We hope you continue to enjoy your stay with us! 😊
Gizelle Williams
hace 1 año - 5 (Experiencia positiva)
I would like to thank and commend Santiago for his professionalism, sensitivity in dealing with my personal issue, and quick action to resolve my early cancellation. I am deeply grateful to his service. Warm Regards, Gizelle
Respuesta de Ukio
Hello Gizelle, Thank you for your kind words. We’re happy to hear that Santi was able to support you and handle your request quickly. We’ll be sure to share your feedback with him. Wishing you all the best, and feel free to reach out if you ever need anything. The Ukio Team
R Ortiz
hace 1 año - 5 (Experiencia positiva)
Juan Diego fue muy amable, siempre me resolvio todas mis dudas y inconvenientes que tuvimos para el alquiler de nuestro hijo.
Respuesta de Ukio
Hola R. Ortiz, Muchas gracias por tu mensaje. Nos alegra saber que Juan Diego pudo ayudarte y resolver todas tus dudas e inconvenientes durante el proceso de alquiler. Le haremos llegar tus amables palabras. Si necesitas cualquier otra cosa, no dudes en contactarnos.
Krister Botell
hace 1 año - 1 (Experiencia negativa)
Once you’ve committed to an apartment you’re stuck, so if you have issues - which from the negative reviews doesn’t seem so rare - I feel for you. To be fair some of the countless issues in the apartment i had were eventually handled (such as broken stuff fixed or replaced), so if you feel you have time and energy to start demanding improvements and making appointments with repairmen everyday, then maybe some things are fixed AFTER you move in. But don’t expect quality control or that some standards should be met. Employees were also friendly, but the real issue is that customer service seems to be set up to be difficult, time-consuming and frustrating to make you give up rather than wait days for a response. Employees without any mandate also ”escalate issues to their manager” never to be heard from again. Obviously the apartment i stayed in also had its good sides and after all the struggles i even considered staying longer, but the single most nerve-wrecking aspect of my stay was dealing with this company. But maybe you’ll be lucky and have no issues, so feel free to gamble. I won’t a second time!
Respuesta de Ukio
Hi Krister, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. While we’re glad some issues were resolved, we recognize the process should have been smoother. We’re always working to improve our service and appreciate your insights. If you’d like to share more details, feel free to reach out. The Ukio Team
Savannah Carlson
hace 1 año - 4 (Experiencia positiva)
Romero was very helpful and responsive in our search for an apartment for our stay in Barcelona
Respuesta de Ukio
👍Thank you for the positive review, Savannah! We are glad to hear that Romero was able to assist you in finding the perfect apartment for your stay in Barcelona. We hope you enjoy your time with us at Ukio! 😊
Pablo Otero
hace 1 año - 5 (Experiencia positiva)
Servicio muy eficaz, rápido y atento de Romero, que nos atendió diligentemente.
Respuesta de Ukio
Thank you for your 5-star review, Pablo! 🌟 We are delighted to hear that you received efficient, fast, and attentive service from Romero. We strive to provide the best experience for our customers and we are glad he was able to assist you diligently. 🤝 We look forward to hosting you again at Ukio! 🏠
José Ricardo Machado
hace 1 año - 5 (Experiencia positiva)
¡Los apartamentos son muy bonitos y recibí una atención muy especial de Nadina y Sergio! Sin duda, lo consideraré en mi próximo alquiler en Barcelona.
Respuesta de Ukio
(Translated) Thank you for the excellent service and for the lovely apartments! We are glad to hear that you will consider us for your next rental in Barcelona. 😊
Vickie Hatzistrati
hace 1 año - 5 (Experiencia positiva)
Easy booking process and prompt communication. Nadina has been lovely to deal with and very helpful!
Respuesta de Ukio
Thank you so much for your kind words, Vickie! We are thrilled to hear that you had a great experience with our booking process and communication. It was a pleasure working with you and we are delighted to have been able to assist you. ��
Jose mig Escudero
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
��� Thank you so much for your kind words, Jose mig Escudero! We are thrilled to hear that you had a positive experience with our company, Ukio. We pride ourselves on providing beautifully designed furnished apartments for monthly stays or longer. We appreciate your 5-star rating and hope to have the opportunity to host you again in the future. ��
Ben Jones Lee
hace 1 año - 1 (Experiencia negativa)
Been trying to use this company again recently & couldn’t be more disappointed by how cut throat & profiteering they’ve become since last using them a couple of years ago… Best example is, they advertise all their properties at a particular monthly price (usually low), but then the price widely changes for each month you stay (and typically up & up). They say it’s due to season & demand which kinda defeats the point of renting ‘at a particular price’ & gives any landlord the right to increase prices as they please! On top of this, they charge extortionate on top charges for Gas, Elec, Cleaning & Fees & it all becomes ridiculously expensive! I should say, their properties are usually great & look & feel like homes, but I want to feel like a valued customer, rather than a no limit credit card & will avoid them totally from now on, as just feels like a total rip-off!
Respuesta de Ukio
Hello Ben, We’re sorry to hear about your experience and appreciate your honesty. Our pricing varies based on seasonality and demand, but we always aim for transparency. We couldn’t find any booking details under your name. Could you share your booking reference number or contact details with us at marketing@ukio.com? So we can provide you with personalized assistance. Thank you.
Vera Camões
hace 1 año - 5 (Experiencia positiva)
Agradeço a atenção e profissionalismo do João Fragoso. Muitos parabéns, excelente profissional
Respuesta de Ukio
Thank you for your kind words and for recognizing João Fragoso's attention and professionalism. We are happy to hear that you had an excellent experience with our team. 👏
Ra Sal
hace 1 año - 5 (Experiencia positiva)
Excellent service and rapid support.Thanks to Muriel my experience in París is going so much better.Ukio appartments are really good, charming atmosphere and they become your temporal home.Raquel
Respuesta de Ukio
Sal Thank you for the 5-star review, Raquel! We're thrilled to hear that you've had an excellent experience with our service and fast support. It's our goal to make your stay in Paris even better, and we're glad that Muriel could assist you. Our apartments are designed to create a charming atmosphere and make you feel at home during your temporary stay. ��� #UkioApartments #HappyGuest
Alain Meunier
hace 1 año - 5 (Experiencia positiva)
L'appartement est très confortable. Le quartier est très vivant et plein de boutiques et de restaus près du marché Sant Antoni. Veronica, de UKIO, a répondu à toutes nos interrogations et a résolu rapidement un petit probléme de clés ! Efficace et sympathique !
Respuesta de Ukio
(Original) Merci beaucoup pour votre avis positif, Alain ! Nous sommes ravis que vous ayez apprécié votre séjour dans l'un de nos appartements confortables et que notre équipe ait pu vous aider rapidement avec vos questions et vos problèmes. Nous espérons vous revoir bientôt chez UKIO ! ���
Mike Wolfsmith
hace 1 año - 5 (Experiencia positiva)
The booking experience was very easy, and I love my new monthly rental in Eixample. Nadina was very friendly and easy to communicate with. The unit is very safe in a good area, and it was very clean upon arrival. There is also a ton of storage. I could not find the unit # when I entered the building, and Ukio support answered the phone right away and assisted me. I just missed the number on the instructions at my own fault. I would recommend Ukio and Nadina to anyone looking for a monthly apartment or longer in Barcelona
Respuesta de Ukio
Dear Mike, thank you so much for your glowing review! We're thrilled to hear that you had a great booking experience and that you love your new monthly rental in Eixample. We're also glad that Nadina provided friendly and easy communication, and that the unit is in a safe and clean area with ample storage. We're happy to have assisted you with finding the unit number and we appreciate your recommendation to others looking for a monthly apartment in Barcelona. ���
Cristiane Bonadia
hace 1 año - 5 (Experiencia positiva)
Joao Fragoso é um excelente profissional.
Respuesta de Ukio
Thank you so much for your kind words, Cristiane! ��� We are thrilled to hear that you had a great experience with Joao Fragoso. We pride ourselves on having a team of dedicated and talented professionals like him. ��� Thank you for choosing Ukio and we hope to have the pleasure of hosting you again soon! ���
Gavin O'Connor
hace 1 año - 5 (Experiencia positiva)
Great experience so far. Have been working with Joao Fragosa who has been more than helpful, and attentive with all areas. We needed to extend our rental and we appreciate the communication and flexibility they have given us to make our experience even better.
Respuesta de Ukio
��� Thank you for taking the time to leave us a 5-star rating, Gavin! We are delighted to hear that you had a great experience with us. Our team, especially Joao Fragosa, is always dedicated to providing excellent service and making our clients' stay as comfortable as possible. We are glad that we could accommodate your rental extension and make your experience even better. Thank you for choosing Ukio! ���
Nolan Scott
hace 1 año - 5 (Experiencia positiva)
Excellent experience of cooperation with Ukio, specialists are always in touch, always ready to help, nice apartments with maximum comfort. We will definitely contact you again personal thanks to Joao
Respuesta de Ukio
Thank you for the amazing review, Nolan! �� We are thrilled to hear that you had an excellent experience working with our team at Ukio. Our specialists are always available and happy to assist you. We are glad that you enjoyed your stay in our beautifully designed and comfortable apartments. We look forward to working with you again in the future. ��� Thank you for the personal shoutout to our team member, Joao. We appreciate it! ��
Glenn Du Pree
hace 1 año - 5 (Experiencia positiva)
Thank you Doris for all of the help. It was a great experience.
Respuesta de Ukio
��� Thank you for choosing Ukio, Glenn! We are thrilled to hear that you had a great experience with us and that Doris was able to provide you with helpful assistance. We hope to welcome you back for another stay soon! ���
Katherine Payne
hace 1 año - 5 (Experiencia positiva)
I have just used Ukio to book a furnished apartment in Lisbon. Bianca and Doris were a pleasure to deal with. Both were charming, professional, polite and customer-focussed. There were a few complications but they were committed to finding a good solution. Highly recommend!
Respuesta de Ukio
��� Thank you so much for your kind words, Katherine! We are thrilled to hear that you had a positive experience with Ukio and our team, Bianca and Doris. We pride ourselves on providing top-notch customer service and we are glad we could help find a good solution for any complications. ��� We appreciate your recommendation and look forward to hosting you again in the future! ��
Trésor K.
hace 1 año - 5 (Experiencia positiva)
Prise en charge pour la réservation impeccable. Romero du service à la clientèle a été très professionnel, emphatique et d'une réactivité rapide.
Respuesta de Ukio
🙌 Thank you for the kind words, Trésor! We're glad to hear that Romero provided excellent support for your booking. We strive to provide professional and empathetic customer service. Have a great day! 😊
James Paredes
hace 1 año - 5 (Experiencia positiva)
Thank you Joao very helpful
Respuesta de Ukio
Thank you so much for the 5-star rating, James! We are delighted to hear that you had a great experience with our company Ukio. Our team takes pride in providing beautifully designed and fully furnished apartments for monthly stays or longer. We hope to have you as our guest again soon! 🙌
Claudia Locher
hace 1 año - 5 (Experiencia positiva)
I’m so excited about my upcoming trip to Madrid! We’ll be staying in an apartment that looks absolutely stunning. The booking process with Franco was amazing. He was always quick to respond to all my questions, incredibly kind, and went above and beyond to help me find an apartment that met all my requirements. Highly recommend his services!
Respuesta de Ukio
Thank you for your kind words, Claudia! We are thrilled to hear that you had a positive experience booking with Franco and that you are excited about your upcoming trip to Madrid. We strive to provide excellent service and we are glad to hear that we met all of your requirements. 🌟
Laura
hace 1 año - 1 (Experiencia negativa)
Schlimmste Agentur mit der ich je zutun hatte! Hat mein ein Problem, kann man auf Ukio nicht zählen. Entweder man bekommt keine Antwort oder sie fühlen sich nicht zuständig. Wir haben für einen Monat die Unterkunft „Sole“ gemietet. Über dieser Wohnung befindet sich eine defekte Maschine. Es hört sich an als würde ein Hubschrauber oder ein Traktor permanent über einem sein. Die ganze Unterkunft vibriert. Ukio hält einen nur hin und unternimmt nichts! Hauptsache richtig kassieren, mit Preisen die unfassbar dreist sind! Zudem sind während meiner Abwesenheit zwei Männer von Ukio in meine Unterkunft gelassen worden. Es gab keinen Termin, niemand hat mir Bescheid gesagt. Ich kam zurück zur Wohnung und diese zwei Männer standen im Wohnzimmer. Das ist mehr als inakzeptabel so in meine Privatsphäre einzudringen!
Respuesta de Ukio
Hi Laura, We’re truly sorry for your experience and understand how frustrating this must have been. The noise issue and lack of communication do not reflect the standards we strive for, and we regret any inconvenience caused. Regarding access to your apartment, we deeply apologize for any misunderstanding. Your privacy is extremely important to us, and we will review our processes to prevent this from happening again. We appreciate your feedback and would love to discuss this further to make things right. Please feel free to reach out to us directly. Ukio
Kylie Prince
hace 1 año - 5 (Experiencia positiva)
Very helpful!
Respuesta de Ukio
🙌 Thank you for the 5-star rating, Kylie! We're glad to hear that our team was helpful. We hope to have the opportunity to welcome you back to one of our beautifully designed furnished apartments for your next extended stay with Ukio. 😊
Guillermina Scarcella Harguindeguy
hace 1 año - 5 (Experiencia positiva)
Esta reseña va para Veronica parte del equipo de atencion al cliente que se pone desde el lado mas humano para ayudar a los clientes. Es una genia!
Respuesta de Ukio
👏 Thank you so much for your kind words, Guillermina! We are delighted to hear that Veronica from our customer service team was able to provide you with exceptional service. We are lucky to have her on our team. 😊
Malia Hoffmann
hace 1 año - 5 (Experiencia positiva)
Joao helped me and he was prompt at meeting my needs, going above and beyond to get me what I requested, and worked very quickly. I recommend Ukio for your long term stays.
Respuesta de Ukio
🙌 Thank you so much for the kind words, Malia! We are thrilled to hear that Joao provided exceptional service and went above and beyond to meet your needs. We appreciate your recommendation and look forward to hosting you for your long-term stay at Ukio. 🏩
Joseph tan
hace 1 año - 5 (Experiencia positiva)
Doris is the best agent! She was super helpful.
Respuesta de Ukio
🙌 Thank you for your kind words, Joseph! We're thrilled to hear that Doris provided excellent service and assistance. We truly appreciate your support and hope to have you stay with us again in the future. 😊🏠
francois mache
hace 1 año - 5 (Experiencia positiva)
doris au top merci!
Respuesta de Ukio
Thank you for the 5-star review, Francois! We are thrilled to hear that you had a great experience with our company Ukio and that Doris provided excellent service. 😊
Yan Kessler
hace 1 año - 1 (Experiencia negativa)
Great apartment if you are looking for short-term rent, but terrible customer service. One chair broke after 1 day; they couldn't find a way to replace it during my 6weeks stay. Many things didn't work properly (fridge, cabinet, water in the shower). After my stay, they try to charge me for a record player that I apparently stole. What a joke, they don't even open their clothes. There is no proper check-out, and they take this opportunity to steal your deposit. I exited>1m ago, and they still haven't refunded me...
Respuesta de Ukio
Hi Yan, We’re sorry to hear about your experience and regret any inconvenience caused during your stay. We are actively working to improve our processes, and your feedback helps us do better. Thank you for taking the time to share your concerns, we truly appreciate it. We hope to have the opportunity to provide you with a better experience in the future. Ukio Team
Vorada Hi
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Vorada Hi! We are delighted to hear that you enjoyed your stay at Ukio and our beautifully designed furnished apartments. It was a pleasure having you as our guest. 🌟
Hjalti Vignisson
hace 1 año - 5 (Experiencia positiva)
I contacted the GX team of Ukio and got a swift response from Daniela and Juan to fix a problem in my apartment that I rent from Ukio. I got swift response with a plan to come and do the work. Few days later after everything was repaired properly. I am super happy with this service and communication.
Respuesta de Ukio
👍 Thank you for the 5-star review, Hjalti! We're glad to hear that our team was able to promptly and effectively address the issue in your apartment. We strive to provide top-notch service and communication to our valued clients like you. Thank you for choosing Ukio for your monthly stay needs. 😊
MJ
hace 1 año - 5 (Experiencia positiva)
Chelsea was a great help in answering all my questions and making sure I was able to get situated in my new apartment without issues :) thank you!
Respuesta de Ukio
Thank you for the kind words, MJ! 😊 We are so glad that Chelsea was able to assist you with all your questions and make your move into our beautifully designed furnished apartments a smooth one. We appreciate your 5-star rating and hope you continue to enjoy your stay with Ukio. 🏠
Adilson Lino
hace 1 año - 5 (Experiencia positiva)
João Fragoso, muito obrigado por sua ajuda, atenção e colaboração em todo o processo.
Respuesta de Ukio
Thank you so much for your kind words and for choosing Ukio for your stay. We are glad to hear that João Fragoso provided great assistance and attention during your experience with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. 🙌
João Soares
hace 1 año - 5 (Experiencia positiva)
Nadina was extremely efficient and friendly.
Respuesta de Ukio
Thank you so much for the 5-star rating, João! We are thrilled to hear that Nadina provided you with efficient and friendly service. 😊
Stefani Demina
hace 1 año - 5 (Experiencia positiva)
Thanks a lot to Nadine that immediately helped me to find the best flat, she was always in touch with me and she helped me throughout the whole process, she managed to make even a discount for me. The best service that I could get!
Respuesta de Ukio
🙏 Thank you so much for taking the time to leave such a positive review, Stefaniya! We're thrilled that Nadine was able to provide you with excellent service and help you find the perfect flat. We appreciate your business and hope to have you as a satisfied customer for a long time. 😊
Monx w
hace 1 año - 1 (Experiencia negativa)
BEWARE: they use a/c cleaner to wash the dishwasher. Their solution was for us to put more cycles on, but the chemicals never went away and they did nothing about it. The place was dirty when we got it. We had to spend a night elsewhere. The couch was extremely dirty when we arrived and they said they were sending someone to clean it, but never did. If I could give 0 stars I would.
Respuesta de Ukio
Hello Monx, We take full responsibility for what happened and sincerely regret the experience you had. Your feedback has been invaluable, and thanks to it, we have implemented new processes and actions to improve our cleaning and service standards. We appreciate you taking the time to share this with us and are committed to doing better. Ukio Team
Daniel Pistolja
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Daniel! We are thrilled to hear that you enjoyed your stay at Ukio. We take pride in providing beautifully designed furnished apartments for our guests, and it's wonderful to know that you appreciated it. We hope to have the pleasure of hosting you again in the future. 😊
sforza pierre
hace 1 año - 1 (Experiencia negativa)
Nous avons loué un appartement pendant 3 mois à Barcelone, et cela s'est avéré être une véritable catastrophe. Pas de climatisation en plein mois d'août pendant toute la durée de notre séjour. Le service client était totalement inexistant. L'ameublement était de très mauvaise qualité et la décoration dépassée. Nous avons confié notre dossier à un avocat pour réclamer des dommages et intérêts auprès de UKIO. Je vous déconseille fortement de louer un appartement chez UKIO !
Valeria E.
hace 1 año - 5 (Experiencia positiva)
Joao Fragoso was fast with the answers and with help. We are happy to receive a new experience in Spain and are looking forward to live in Barcelona!
Respuesta de Ukio
👍 Thank you for your kind words, Valeria! We are delighted to hear that Joao was able to assist you quickly and efficiently. We hope you enjoy your new experience in Spain and your stay in one of our beautifully designed furnished apartments in Barcelona. 🇪🇸
Julia Teixeira
hace 1 año - 1 (Experiencia negativa)
Terrible Experience with Ukio My experience with Ukio was a complete disaster from start to finish. The apartment I initially reserved was infested with bedbugs, forcing me to move to temporary accommodations that were smaller, lacked a garage, and were missing basic utensils. I was forced to stay in a hotel at my own expense , while the company failed to provide any adequate support and a refound promisse. When I was finally relocated, the infestation in the original apartment persisted, requiring further moves and disruptions. My clothes, damaged during the bedbug treatment, resulted in a money loss, and the promised reimbursement was denied. Communication was highly inefficient, and the manager was rude, insinuating bad faith on my part. To make matters worse, I was left with nowhere to live three days before the start of the contract, Even after months of trying to resolve the situation, the reservation was abruptly canceled without consideration for my circumstances, leaving me completely stranded and without the full refund I was owed. Summary of damages: Partial refund and missing amounts (€1097.69). Unreimbursed expenses (hotel, clothing, and food). Contracts riddled with errors and delayed communication. Total disregard and negligence from the company. This experience was traumatizing, resulting in financial, emotional, and moral damages. I would not recommend Ukio to anyone.
Nathalie Bolh
hace 1 año - 5 (Experiencia positiva)
Akram m'a très bien assistée pendant le processus de réservation.
Respuesta de Ukio
Thank you for taking the time to leave a review, Nathalie! We are so glad that Akram was able to assist you during the booking process. We hope you enjoy your stay with us at Ukio! 😊
Eulogio Adrio
hace 1 año - 5 (Experiencia positiva)
Todo correcto para una estancia a medio largo plazo. A destacar la atención recibida por parte de Álvaro que me ha ayudado a gestionar varios asuntos relativos al piso que alquilo en Barcelona.
Respuesta de Ukio
Thank you for your 5-star rating, Eulogio! We are glad to hear that your stay with us at Ukio was satisfactory. We pride ourselves on providing top-notch service, and we are happy to hear that Álvaro was able to assist you with any issues you had during your stay. We hope to welcome you back for another great experience at Ukio! 🌟
Francisco Martinez
hace 1 año - 5 (Experiencia positiva)
Todo ágil en el proceso y me explicarían bien qué hacer, además tuve que hacer una extensión, no fue para nada complicado. Me atendió Nadina, es TOP!
Respuesta de Ukio
Thank you so much for your 5-star rating, Francisco! We are glad to hear that our process was smooth and that Nadina provided excellent service. We hope you enjoy your extended stay with us. 😊
Варвара Жилач
hace 1 año - 5 (Experiencia positiva)
Great agency for rent ! great customer service especially bianca was very nice and explained everything!
Respuesta de Ukio
Thank you so much for your kind words, Варвара! We are delighted to hear that you had a great experience with our agency and that our team member Bianca provided excellent customer service. We appreciate your support and hope to welcome you back for another stay in our beautifully designed furnished apartments. 😊
Matthew T
hace 1 año - 1 (Experiencia negativa)
Ukio is the most unprofessional and incompetent company I've ever dealt with in my entire life. How is it possible they are legally operating a business? The Portuguese authorities should remove their business license and shut them down. My personal experience was to be locked out of Ukio's apartment in Lisbon for THIRTEEN HOURS when the door code failed. Ukio did NOT provide a physical key to me on arrival, which meant I had no way to enter the apartment when the electronic door code failed. Ukio's customer service person said they had no one on night duty available to come unlock the door. Ukio manages dozens of apartment rentals in Lisbon. How could they possibly have no one available for emergency lock-outs? I am a landlord, and I owned and managed a student housing facility in California. We always had someone available 24/7 for lock-outs, and our operation was tiny compared to Ukio's. I have stayed in many short-term rentals in the past, including many AirBNBs, and I've never once encountered a property owner who did not have some kind of Plan B to handle lock-outs. Ukio furthermore claimed they could NOT send a locksmith over to open the door "due to Lisbon noise laws." What the heck are they even talking about? This literally makes no sense. The entire point of a 24/7 Locksmith service is to open locks in an emergency. However, whether or not such a "noise law" exists, Ukio should have had a staff member with a spare key available to unlock the door at night. As a result of Ukio's absolutely gross incompetence, my service animal was trapped inside the apartment for 13 hours. Ukio didn't bother arriving to open the door until late in the morning. I cannot possibly convey to you how distressing this was for us. I encountered several other problems during my brief stay at Ukio's nightmare accommodation, such as both elevators failing and their lack of response when I messaged them. This resulted in me literally having to carry my dog up and down stairs, because the service animal is elderly and has problems with stairs. I specifically chose this place due to the elevators, and having both elevators fail - with no response from Ukio - was a major problem. However, I wanted to know if my experience was unique or not. I personally interviewed four different tenants of my building, all Ukio renters. Every single one of them absolutely hated Ukio and said things like "incompetent," "horrible," "the worst ever," and "pure garbage." Every renter I spoke to said they felt "trapped" in one way or another staying with Ukio. I heard from one Ukio guest about a nightmare experience of staying in a different Ukio building that literally BURNED DOWN due to toxic and hazardous material in the basement that caught fire. This person said Ukio did not respond promptly to the issue and they had to wait many hours before anyone from Ukio showed up to help them and assess the loss of property. The person escaped injury and Ukio moved them to a different building, but they saw Ukio's management of the situation as completely unprofessional. One final detail: After the lock-out disaster, I asked them for a refund so I could move to a new place. They promised me their management team would followup "soon" about my refund request. Despite me asking, in writing, numerous times for them to contact me, they did not followup. After waiting more than two days and receiving zero contact from them, I was left with no choice but to file a dispute with my Visa credit card processing company to get a refund and I left the apartment. If Ukio ran their business in a professional manner, it could be a good service. The best thing that could happen to Ukio is for a REAL management company that knows what they're doing to manage all the rentals--the current ownership and management is unprofessional to the extreme.
William H
hace 1 año - 5 (Experiencia positiva)
I had a pleasant experience booking with Nadina. I have used Ukio 3 times now for stays and I am happy with their apartments and service.
Respuesta de Ukio
Thank you for your kind words and for choosing Ukio for your stays. We're delighted to hear that you've had a pleasant experience booking with Nadina and that our apartments and service have met your expectations. We appreciate your loyalty and look forward to hosting you again in the future! 🙌
Rabibushka Kasova
hace 1 año - 1 (Experiencia negativa)
El Lugar estaba tan sucio que me sentí como en una película de terror. Peor experiencia!!!!!!! No recomiendo .
Marvyn Lambert
hace 1 año - 1 (Experiencia negativa)
The customer service is terrible. We asked for a quote several times and they were totally unresponsive.
Lisa Guitet
hace 1 año - 1 (Experiencia negativa)
Worst stay experience ever I called 3 Times to get the number of the person on spot to get the keys for the appartement, And never got any reply from them. After waiting 2 hours in Barcelona, I booked a hotel.
Pedro Masetti
hace 1 año - 1 (Experiencia negativa)
Total scam. Never hire their services. They rent you a flat but they lock you out even when you pay 2 times more than your neighbor total scam
Michael Herman
hace 1 año - 5 (Experiencia positiva)
Joao Fragoso was super helpful. He helped me find and book an apartment with the amenities I wanted and in a location that I wanted. He also helped me with the paperwork formalities. 5 stars!
Respuesta de Ukio
Thank you for your kind words, Michael! We're thrilled to hear that Joao was able to assist you in finding the perfect apartment. We appreciate your positive feedback and hope you enjoy your stay with Ukio! 🌟
Adam J
hace 1 año - 5 (Experiencia positiva)
Joao was very competent and professional, helping us get the best deal for our budget and requirements.
Respuesta de Ukio
Thank you for the kind words, Adam! We are thrilled to hear that Joao provided you with competent and professional service. We strive to offer the best deals for our customers' budgets and requirements. 😊
J. B.
hace 1 año - 1 (Experiencia negativa)
My family and I had a horrible experience with Ukio. They ignored us, didn't show up to service calls, and took constant nagging to come and fix anything. My internet didn't work for half my stay because they took forever to fix it. Cooking pans were all scratched to hell. They withheld half my deposit citing fabricated damages. Their STATED COMPANY POLICY is to return your deposit 31 days after your departure because Catalan Law allows for a 30 day maximum period. This should tell you enough about how they operate. When I requested receipts for the damages they provided the following costs but never any receipts: Bialetti COFFEE MACHINE - 20€ Double comforter - 70€ Single comforter - 50€ Mattress topper double - 100€ Mattress topper single - 70€ 3 cushions had to be thrown away because they were broken or full of hair - 20€ each = 60€ Carriage for the shipping: 20€ Weird how everything was a perfectly even number. Don't trust this company. UPDATE: Wow, this company is even shadier than I originally thought. They tried to get me to sign an NDA to take down my review and pay me off by giving back some of the deposit they stole from me. I can only imagine how many times this strategy works for them. I filed a dispute with my credit card company and suddenly all the original damages they claimed (of which receipts were never provided) were now all new damages completely unrelated to their initial claims. Walls, and floors, etc. They even sent bogus photos. AVOID THIS COMPANY
Micol Tami Della Rovere
hace 1 año - 5 (Experiencia positiva)
Paula est très disponibile et fiable! Eccellente prestation!
Respuesta de Ukio
Thank you for your kind words, Micol! Paula is dedicated to providing excellent service and we are glad to hear that she has been reliable and available for you. 😊
Laurent Lev
hace 1 año - 5 (Experiencia positiva)
I am very appreciated Akram to deal with !!
Respuesta de Ukio
Thank you for your kind words, Laurent! We are thrilled to hear that Akram provided you with excellent service. 🙌
Ruurk
hace 1 año - 1 (Experiencia negativa)
A good friend of mine recommended this service to me. Nadina didn't know, but the sale was already concluded. I pushed her a bit to test the service, and she was extremely professional, never got discouraged, followed up without being pushy, and she also assisted me beyond the sale for moving into the apartment. So far, the Ukio experience has been a real pleasure, the Airbnb killer. After a few weeks inside, I can confirm that their customer service was good, but the support was the worst. They will charge you extra fees for everything. Don’t expect any gesture of goodwill even if they are the ones making the mistakes. I regret my stay, but due to their policy, I’m stuck for another 60 days, and I have to pay the full price for that. Run away if you can.
Mehdi
hace 1 año - 2 (Experiencia negativa)
Rented a place in Madrid. The apartment is way smaller than they make it appear in the photos (as usual...) but the real annoyances were that one of the key wasn't working properly and I requested a new key about 10 times over 1 month, and they never gave me one! For the price we paid, this should be a basic service. Also, they are holding your deposit for 1 month after your departure!! What a scam! I will not stay with them anymore. Oh! and... the bedding was absolutely awful.
Rafaela Mascarenhas
hace 1 año - 5 (Experiencia positiva)
Me atendieron de forma rápida y muy eficiente.
Respuesta de Ukio
Thank you for your kind words, Rafaela! We're thrilled to hear that you were satisfied with our service. 😊
Carmichael Caldwell
hace 1 año - 1 (Experiencia negativa)
Very poor customer service and seem to have taken advantage of many of their customers if you check out some of the reddit threads and other resources. They canceled my reservation 30 minutes ahead of check-in stating this was due to a storm that wasn´t present and repairs (I saw them cleaning the apartment as I thought I could do early check-in) so I believe they may have double booked. Refused to send me options within the neighborhood I chose. I have used long stay platforms over the past 6 years as my main source of housing and this is by far the worst customer service I received. Their places look upscale, but the team is definitely not. I am not telling you not to book with them, but proceed at your own risk and know there is a 50/50 chance of a headache.
Vicky Viscardi
hace 1 año - 5 (Experiencia positiva)
Excelente Doris de gran ayuda!
Respuesta de Ukio
Thank you so much for your kind words, Vicky! We're thrilled to hear that Doris provided excellent assistance for you. 😊
Geneviève Heartt Laquerre
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
🌟 Thank you so much for the 5 star rating, Jhenneviev! We are thrilled to hear that you enjoyed your stay at our beautifully designed and furnished apartments. It was a pleasure to have you as our guest at Ukio. 🏠
Daniel Johnson
hace 1 año - 5 (Experiencia positiva)
I called Ukio (Bianca) with short notice to help find a two month rental. Bianca was very helpful in finding a property in my budget and for the time needed. She helped work around my travel schedule and personal needs to make the process simple. The Ukio portal was also very easy to use.
Respuesta de Ukio
🌟Thank you so much for the kind words, Daniel! We are thrilled to hear that Bianca was able to assist you in finding the perfect rental for your needs. Customer satisfaction is our top priority and we are happy to hear that our portal was easy to use as well. We appreciate your support and hope to have the opportunity to work with you again in the future! 😊
Lella Anders
hace 1 año - 5 (Experiencia positiva)
Nadina helped us look for apartments and made the whole experience so much easier! Thank you!
Respuesta de Ukio
Thank you so much for the positive review, Lella! We're thrilled to hear that Nadina was able to make your apartment search a smoother process. We hope you enjoy your stay with us! 🏠
Marina Roy Luzarraga
hace 1 año - 5 (Experiencia positiva)
Hemos hecho una reserva con Ukio y ha sido todo muy rápido y fácil. Bianca nos ayudó en el proceso y nos facilitó toda la información necesaria. Muchas gracias Bianca! Hemos tenido muy buena experiencia y esperamos tener todavía mejor experiencia durante nuestra estancia en Barcelona
Respuesta de Ukio
(Translated Response) Thank you for choosing Ukio, Marina! We're thrilled to hear that you had a quick and easy experience booking with us and that Bianca provided helpful assistance. We hope you have a wonderful stay in Barcelona! 🌇
Adam Scholnick
hace 1 año - 5 (Experiencia positiva)
Great experience! Easy to work with. Nadina was the best and she really made our experience easy and outstanding. Thanks Jason
Respuesta de Ukio
Thank you for your kind words, Adam! We are thrilled to hear that you had a great experience with us. We strive to provide top-notch service and we're glad that Nadina was able to make your experience outstanding. 😊
Jake Swersky
hace 1 año - 5 (Experiencia positiva)
Booking with Ukio was excellent. Nadina took all of my questions about the apartment and made the process manageable.
Respuesta de Ukio
🙌 Thank you for choosing Ukio, Jake! We're thrilled to hear that your booking experience with us was excellent and that Nadina was able to assist with all of your questions. We hope you enjoy your stay in one of our beautifully designed furnished apartments. 🏠
Polibio Valenzuela Scheker
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
🙌 Thank you for the 5-star rating, Polibio! We're thrilled to hear that you enjoyed your stay at our beautifully designed furnished apartments. It was a pleasure having you as our guest and we hope to welcome you back for another visit soon! 🏠✨
Sofi
hace 1 año - 5 (Experiencia positiva)
Súper pacientes, y pendientes a ti. Excelente comunicación, pisos hermosos.
Respuesta de Ukio
Thank you for your kind words, Sofi! We are thrilled to hear that our team was patient and provided excellent communication. We take pride in our beautifully designed floors. 😊
Didem Ozyigit
hace 1 año - 5 (Experiencia positiva)
Being in an UKIO home for 2 months by now, i am happy with the service I take and the apartment itself has every detail a small family may need. Thank you Jian & Daniela for continuous help when needed. I advise Ukio homes with my 2 months personal experience for short or long stays.
Respuesta de Ukio
Thank you for the 5-star rating and for sharing your positive experience with our company, Didem! We are thrilled to hear that you are happy with the service and amenities provided in your UKIO apartment. It has been a pleasure to have you as a guest for the past 2 months. Thank you for recommending us for both short and long stays. 😊
Mikhail Khaimov
hace 1 año - 2 (Experiencia negativa)
Some of the worst service I have seen. Non-responsive customer service for any open issues . Extremely poor coordination - a/c units were broken and never properly repaired. Cleaning services were not scheduled correctly. Finally, the deposit has been kept 3 weeks past due date and nobody contacted me to pay me back 6000 EUR until I forced the issue. Beware.
Aksel deligöz
hace 1 año - 5 (Experiencia positiva)
They are amazing but especially celeste thanks for everything
Respuesta de Ukio
🙌 Thank you so much for the 5-star rating, Aksel! We are thrilled to hear that you had an amazing experience with us, and we will be sure to pass along your kind words to Celeste. We appreciate your support and hope to have you back for another stay in the future! 🌟
Tina Young
hace 1 año - 5 (Experiencia positiva)
Excellent support and services! I was very pleased to have Akram assist my husband and I in finding the right apartment to rent in Paris. He was simply superb; very responsive, professional and friendly! We highly recommend Ukio and especially Akram!
Respuesta de Ukio
😊 Thank you for the 5-star rating, Tina! We are delighted to hear that you had an excellent experience with Akram and that he provided you with superb and friendly service. We truly appreciate your recommendation and look forward to welcoming you and your husband back to Ukio in the future! 🏠
Natasha Radosavljevic
hace 1 año - 5 (Experiencia positiva)
I recently stayed at a Ukio apartment in Barcelona, and it exceeded my expectations. The apartment itself was comfortable, well-maintained, and thoughtfully designed with a dedicated workspace and high-speed internet—perfect for my needs as I balanced work and leisure. The staff at Ukio truly stand out, especially Juan Diego, who went above and beyond to make my stay smooth and enjoyable. Their responsiveness and willingness to help in any situation made me feel truly cared for. From check-in to any inquiries or adjustments I needed, they were on it with impressive speed and professionalism. I would highly recommend Ukio for anyone looking for a seamless, well-supported stay in Barcelona.
Respuesta de Ukio
Thank you for your kind words, Natasha! We are thrilled to hear that your stay at Ukio exceeded your expectations. It's wonderful to know that you found our apartments comfortable and well-designed for both work and leisure. Juan Diego and our staff truly strive to make our guests feel cared for and we're happy to hear that their responsiveness and professionalism stood out to you. We appreciate your recommendation and look forward to welcoming you back to Ukio in the future! 🏠🌇
BANDA VARDHAN REDDY
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
😁 Thank you so much for the 5-star rating, BANDA VARDHAN REDDY! We are thrilled that you enjoyed your stay with Ukio and appreciate your kind words. We hope to have you as our guest again for future stays. 🏠
Legend Lifestyle
hace 1 año - 5 (Experiencia positiva)
Brutal sensación e implicación de alvaro. Muy agusto y recomendado 100%
Respuesta de Ukio
Thank you so much for your kind words, Legend Lifestyle! We are thrilled to hear that you had such a positive experience with Alvaro and that you are comfortable and happy with our company. It means a lot to us to have your recommendation. 🙂
Yohan
hace 1 año - 1 (Experiencia negativa)
Very bad customer service. Never again
Tari Frank
hace 1 año - 5 (Experiencia positiva)
I locked myself out of the apartment on the first day and Jian was able to let me in right away. Thank you for being part of a great support team!
Respuesta de Ukio
🙌 Thank you for choosing Ukio, Tari! We're glad our team was able to help you out and make your stay with us a positive experience. We appreciate your 5-star rating and hope to see you again soon! 😊
Sandra Solé Rodríguez
hace 1 año - 5 (Experiencia positiva)
Gracias Álex! Nos has ayudado a encontrar el piso ideal para esta temporada! Servicio de 10!!!
Respuesta de Ukio
(Translated by Google) Thank you Álex! We are so glad we could help you find the perfect apartment for this season! Your satisfaction is our top priority! 😊
Sara Abusaif
hace 1 año - 5 (Experiencia positiva)
Nadina was very helpful and responsive although I didn’t end up booking the Appartment with them by she ensured to answer all my questions in a timely manner.
Respuesta de Ukio
Thank you so much for the 5-star rating, Sara! We're glad to hear that Nadina was able to assist you and provide timely responses to your questions. We hope to have the opportunity to host you in the future! 🤩
Maya Geller
hace 1 año - 4 (Experiencia positiva)
When we first arrived to the apartment we felt like we moved into a construction site - the apartment downstairs and the building attached were drilling away and all we could think of was - this was the only request we had while booking the apartment - a quiet one (since we have a baby and my husband is working from home). We immediately reached out to the company which didn't have any way to assist us or didn't offer a reasonable compensation (after finding out the construction is going to be for months, throughout all our stay). We also found out that the apartment didn't have an air conditioner only upon arrival - (which we were sure it had while booking it). In this case we got a small fan that was supposed to help with the heat of the summer and cool the ENTIRE apartment. Missing bedsheets took more than 2 weeks to be sent back and in general the feeling was that each problem we had in the apartment took so long to be treated - it went from agent to agent and we had to explain everything over the phone and in texts again and again. And then came Santiago. Who read a short review i sent by email and our experience with the company changed entirely. Santiago scheduled a call where he listened to every issue we had in the apartment and gave us a solution to each and every one of them. A solution we were happy with. He then followed up to make sure everything was ok and gave us the feeling we have someone to reach out to with every bump on the road. We had a heating problem which was fixed the same day when a technician was booked immediately to the flat! We felt like finally, things are being handled the way they should be - with a lot of respect, attention & care. I believe that living somewhere new which is not your home country, where you don't have to deal with the rental contracts/a landlord or finding a way to solve these kind of problems yourself - the service Ukio is giving is exactly what we were looking for. And now, with the assistance of Santiago (the great) we can say that we are very very pleased with the choice we made! Ukio definitely needs a couple more Santiagos there to make sure all their guests are happy with their new home away from home. Giving Santiago 5 stars, and Ukio 4 (for the challenging beginning).
Respuesta de Ukio
👍 Thank you so much for taking the time to share your experience, Maya! We're thrilled to hear that Sebastian was able to turn things around for you and provide excellent service. We truly appreciate your kind words and are happy to have you as a satisfied guest. 🌟
Alysen Kryst'ina
hace 1 año - 5 (Experiencia positiva)
I had question regarding the complimentary cleaning of the apartment in Barcelona and Chris from Ukio answered me very quickly.
Respuesta de Ukio
Thank you for the 5-star review, Alysen Kryst'ina! We are thrilled to hear that Chris provided prompt assistance with your question about our complimentary cleaning service for our apartments in Barcelona. 🙌
ken 124
hace 1 año - 1 (Experiencia negativa)
Bas customer service
Suelen Johann
hace 1 año - 5 (Experiencia positiva)
Ukio's apartaments are always very beautiful and well located. The best in Barcelona! We’ve stayed in 5 different houses here in the city on the last couple of years and we love all off them. Even though the price sometimes is a little higher, it's worth it for everything they deliver. I also say this because of Sergio's attention, which has always been incredible, very friendly and ready to answer all of our questions. That makes all the difference! I highly recommend them!
Respuesta de Ukio
Thank you for your glowing review, Suelen! We are thrilled to hear that you have had such a positive experience with our company. Our team at Ukio strives to provide beautifully designed and well-located apartments for our guests, and we are so glad that you have enjoyed them. We also appreciate your kind words about Sergio and his exceptional customer service. We hope to have the chance to welcome you back to our apartments in the future. 😊
Daniel Kuhnen
hace 1 año - 5 (Experiencia positiva)
Beautiful, well equipped apartments and amazing people. Renting with Ukio is always a great experience, thank you Sergio and his team for always helping us find the perfect place for our needs. We are lucky to have Ukio as our home away from home!
Respuesta de Ukio
👌 Thank you for your amazing review, Daniel! We are thrilled to hear that you have had a consistently great experience renting with Ukio. Our team is always happy to help you find the perfect place for your needs. We are lucky to have you as part of our Ukio family! 🏠
sayori
hace 1 año - 1 (Experiencia negativa)
If you rent long term, they charge you an incredible amount monthly for rental charges (which is utilities, gas, electricity etc) which is incredibly overpriced in comparison to what the actual price of charges is in that country. It is not honest to display monthly rent as 2.5k€ then to add charges that are 700€, making it way over 3k total monthly. Display the actual monthly price during the search and stop being dishonest with your customers. In no universe would gas electricity and such amount to 700€.
Alexander Krizhanovsky
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
⭐️⭐️⭐️⭐️⭐️ Thank you so much for your amazing 5-star review, Alexander! We are thrilled to hear that you enjoyed your stay at our beautifully designed furnished apartments. We hope to have the pleasure of hosting you again for your future monthly stays or longer. 🙌
Manoj Kalra
hace 1 año - 5 (Experiencia positiva)
I've been staying at UKIO Barcelona for a few months and all I can say that it's the best thing that could have happened to me as a new entrant in the country. The pictures and commitments on the website are true. Whatever is promised is delivered and their customer services is available 24/7. My review would be incomplete without a mention of Juane who has been an awesome support and 'go to' person for all me needs. What makes the difference is when Juane puts himself in my shoes, understands the need from my perspective and finds the right solution. Thank you UKIO - Thank you Juane
Respuesta de Ukio
🙌Thank you so much for taking the time to leave us a 5-star rating, Manoj! We are thrilled to hear that your stay at UKIO Barcelona has been a positive experience for you. Our team takes great pride in providing beautifully designed furnished apartments and excellent customer service. We are also happy to hear that Juane has been a great support for you during your stay. We appreciate your kind words and hope to host you again in the future! 🌟
Tiera Ashley
hace 1 año - 5 (Experiencia positiva)
Nadina was incredibly helpful throughout the booking process. She was very friendly and professional!
Respuesta de Ukio
🙌 Thank you so much for your kind words, Tiera! It was a pleasure assisting you with your booking and we're delighted to hear that Nadina provided excellent customer service. 🌟 We appreciate your support and hope you enjoy your stay with Ukio! 🏠
Susan Kaspi
hace 1 año - 5 (Experiencia positiva)
Joao was very helpful as we booked our next stay in Lisbon!
Respuesta de Ukio
Thank you for the 5-star rating, Susan! We are glad to hear that Joao provided helpful assistance for your upcoming stay in Lisbon. 🙌
Sherif Fahmy
hace 1 año - 5 (Experiencia positiva)
This is my second stay with Ukio this year, and one thing I love about them is their consistency in the boho chic designed flat, great locations and honestly VERY COMFORTABLE beds, and I do have back problems so that is amazing. They have a stand customer experience team, most of my dealing with this apartment and the previous summer one was Jian and honestly it’s their kind, swift and empathetic customer experience that has really made me return to them, because you can find great apartments every where but it’s the experience that makes y our stay comfortable
Respuesta de Ukio
Dear Sherif Fahmy, thank you so much for your amazing 5-star review! 😊 We are thrilled to hear that you have been staying with us every summer for the past 3 years and that you have consistently experienced high-quality apartments and excellent guest service. We appreciate your recommendation and look forward to hosting you again soon! 🏠🌞
Этери Тертерян
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
😊 Thank you so much for your 5-star review, Этери! We are thrilled to hear that you enjoyed your stay at one of our beautifully designed furnished apartments. We hope to have the opportunity to welcome you back for another stay in the future! 🏠
Jacqueline Marin
hace 1 año - 5 (Experiencia positiva)
Nadina, ¡gracias por el excelente servicio al cliente! Fue un placer hablar con ella, me dio muchas opciones y fue muy detallada explicando cada paso.
Respuesta de Ukio
Gracias por tomarse el tiempo de dejarnos una reseña tan amable, Jacqueline. ¡Nos alegra saber que tu experiencia con Nadina fue excepcional! 🙌
Eva Bertran
hace 1 año - 5 (Experiencia positiva)
Vaig contactar amb Ukio per llogar un pis i vaig tenim molt bona experiència amb l’Alvaro. Em va contestar totes les preguntes ràpidament i em va ajudar a trobar el pis que complia tots els nostres requeriments. Finalment per qüestions personals vàrem cancel·lar la nostre estada, per tant no puc comentar res sobre l’espai, però si que puc recomanar el servei que vaig rebre de l’Alvaro
Respuesta de Ukio
(Paraphrased) Thank you for leaving a 5-star rating and review, Eva! We are thrilled to hear that you had a positive experience with Alvaro. He is always happy to help and we are glad he was able to find an apartment that met all of your requirements. We understand that personal issues can arise and we appreciate your recommendation of Alvaro's excellent service. We hope to have the opportunity to host you in the future. 🤩
Julieta Rocotovich
hace 1 año - 5 (Experiencia positiva)
He rentado un apartamento en Madrid por medio de Ukio y con la ayuda de Nadina. El proceso ha sido super bueno. Desde el primer momento Nadina me ayudo muy eficientemente y contestando super rápido a todas mis preguntas. Estamos muy contentos con el servicio y lo recomiendo totalmente.
Respuesta de Ukio
(Translated by Google) Thank you so much for your kind words, Julieta! We are thrilled to hear that you had a great experience renting through Ukio and working with Nadina. It's our goal to provide efficient and responsive service to all of our clients. We appreciate your recommendation and hope to work with you again in the future. 🌟
anouck hoijtink
hace 1 año - 5 (Experiencia positiva)
Sergio did an incredible job by helping me find a property in Ukio. Thank you for everything!!
Respuesta de Ukio
Thank you so much for your kind words, Anouck! We're thrilled to hear that Sergio was able to assist you in finding a property with us at Ukio. We appreciate your support and look forward to providing you with beautiful furnished apartments for your monthly stays or longer. 😊
Michelle McKay
hace 1 año - 5 (Experiencia positiva)
I had some questions on the area and which flat to book, I found Joao Fragoso from the agency really helpful and friendly! He went above and beyond to share information and help me find somewhere perfect. You
Respuesta de Ukio
have an Enthusiastic tone of voice. Thank you so much for the kind words, Michelle! 🤩 We're thrilled to hear that Joao was able to assist you with your questions and find the perfect flat for your stay. 🏠 We strive to provide exceptional service and it means a lot to us that you had a positive experience with our team. Thank you for choosing Ukio! 🙌
Daria Shendrik
hace 1 año - 5 (Experiencia positiva)
Hace tiempo que trabajamos con la agencia Ukio. La experiencia de nuestros clientes es positiva, siempre están muy satisfechos con los apartamentos de diseño. Tienen un excelente personal que siempre resuelve todos los problemas rápidamente. Muchas gracias al agente Alex que siempre encuentra las mejores condiciones para nuestros clientes!
Respuesta de Ukio
Thank you so much for your kind words, Daria! We are thrilled to hear that your experience with Ukio has been positive and that your clients are satisfied with our designer apartments. Our team takes great pride in providing top-notch service and resolving issues quickly. We appreciate your continued support and look forward to working with you for many more years to come. 🙌 #UkioApproved
Marta Szołucha
hace 1 año - 5 (Experiencia positiva)
I've already stayed at 4 different Ukio apartments in Barcelona. I especially appreciate Alex and his engagement and support during the whole process of searching and choosing the right apartment. Always very good contact and quick replies :)
Respuesta de Ukio
Thank you so much for your kind words, Marta! It's been a pleasure having you as a guest at our Ukio apartments in Barcelona. We're glad to hear that Alex provided excellent support and made your experience with us even better. We always strive to maintain great communication and quick responses for our guests. 🙌
Jay Perez
hace 1 año - 5 (Experiencia positiva)
Nadina helped us choose an apartment for a move in within 24 hours. She answered all of our inquiries quickly and efficiently. We moved in today to a beautiful two-bedroom in Barcelona and it was exactly what we needed and wanted, plus some. Thank you to a great, fast team. Hopefully the rest of our time here is just as pleasant.
Respuesta de Ukio
Thank you for the amazing review, Jay! 🌟 We're thrilled to hear that Nadina provided excellent service and helped you find the perfect apartment in just 24 hours. 🏠 It's our pleasure to make your move-in process smooth and stress-free. Thank you for choosing Ukio for your stay in Barcelona. We hope you continue to enjoy your time here! 😊
Serena O Gorman
hace 1 año - 5 (Experiencia positiva)
Ukio is really amazing. I found them during the pandemic and keep coming back. The apartments are beautiful. And the team are incredible—Sergio, Elena, Mario, Pedro—have all time and again gone above and beyond to give great service. It's a very special company. Highly recommend.
Respuesta de Ukio
🙌 Thank you for the kind words, Serena! We are delighted to hear that you have had such a positive experience with our team at Ukio. We strive to provide exceptional service and are so grateful for your recommendation. See you soon! 😊
Mariana Abreu
hace 1 año - 5 (Experiencia positiva)
Meu pai alugou um apartamento em Lisboa e teve uma experiência excelente, graças ao atendimento da Daniela. Ela foi muito prestativa e atenciosa durante toda a estadia. O fato de falar português foi fundamental, pois meu pai não fala outras línguas. Ele ficou muito satisfeito com o tratamento recebido
Respuesta de Ukio
(Paraphrased) Thank you for your positive review, Mariana! We are glad to hear that your father had an excellent experience with Daniela's service. Her helpfulness and attentiveness are qualities we strive for at Ukio. We are happy that her ability to speak Portuguese was beneficial for your father's stay. We hope to welcome you both again in the future! 🙌
Nik Mitić
hace 1 año - 5 (Experiencia positiva)
Enjoyed my stay for a couple of months. Amazing city. Amazing company thanks to Doris from sales
Respuesta de Ukio
🙌 Thank you for your positive feedback, Nik! We are thrilled that you enjoyed your stay with us and that our team member Doris provided exceptional service. We hope to have the opportunity to welcome you back in the future. 🌇🏢
Enrique Pont
hace 1 año - 5 (Experiencia positiva)
El trato con Nadina ha sido excelente. Lo ha explicado todo muy bien y cada paso ha sido muy fácil de implementar. Buen trabajo ¡¡¡
Respuesta de Ukio
(Translated by Google)Thank you for your kind words, Enrique! We're glad to hear that Nadina provided excellent service and made the process easy for you. We appreciate your feedback and hope you enjoy your stay with Ukio! 🙌
Andrew Altschul
hace 1 año - 4 (Experiencia positiva)
Ukio has beautiful apartments in some of the most vibrant and enjoyable neighborhoods in Madrid. Michael helped us find the right one for us - he answered a million questions and walked us through the whole process until we felt confident booking. Thank you, Michael!
Respuesta de Ukio
🙌 Thank you so much for your kind words, Andrew! We're thrilled to hear that you had a great experience with our apartments and that Michael was able to assist you in finding the perfect one. We hope you enjoy your stay with us in Madrid! 🏠
Francisca Basini
hace 1 año - 5 (Experiencia positiva)
Celina did an outstanding job with the apartment rental process. From scheduling the visit to reviewing the apartment, everything was seamless and exactly as promised. It was a smooth, hassle-free experience, and I couldn't be more satisfied. Lovely apartment!
Respuesta de Ukio
Thank you so much for your glowing review, Francisca! We are thrilled to hear that Celina provided exceptional service and made your apartment rental process stress-free. 💫🎉 We hope you enjoy your stay in our lovely apartments!
Adrien Top
hace 1 año - 5 (Experiencia positiva)
I have been traveling for work for the past 2 weeks and I have just found out about Ukio. The place where I am staying really feels like home away from home. The kitchen is fully equipped with a coffee machine, oven, stoves, pans and pots, which is just perfect if you are tired of takeaway and want to spend some time cooking. I love the modern feel of the apartment. Really happy about it !
Respuesta de Ukio
Thank you for the 5-star rating, Adrien! We're thrilled to hear that you are enjoying your stay with us at Ukio. Our goal is to provide a comfortable and modern home away from home for our guests, and we're glad to hear that we have been able to do that for you. Happy cooking! 🍳
luis gonzalez
hace 1 año - 5 (Experiencia positiva)
Fui muy bien atendido por Nadina , desafortunadamente no había disponibilidad de lo que necesitábamos
Respuesta de Ukio
(Paraphrased) Thank you for your 5-star rating and for mentioning Nadina's excellent service. We apologize for not having the availability of what you needed. 🙏
Michael Arthur
hace 1 año - 5 (Experiencia positiva)
Joao has been phenomenal in securing our apartment and working thru documentation. I highly recommend working with him!
Respuesta de Ukio
Thank you for your kind words, Michael! We are delighted to hear that Joao provided excellent service in securing your apartment and guiding you through the documentation process. We truly appreciate your recommendation and look forward to welcoming you to our beautifully designed furnished apartments at Ukio. 🤩
Carol Burton
hace 1 año - 5 (Experiencia positiva)
Jian, on Ukio’s GX service team was extremely helpful in getting an urgent washer/dryer issue resolved for us in a timely manner. His correspondence was quick and to the point in assessing and resolving the matter for which we are very grateful.
Respuesta de Ukio
Thank you for your kind words, Carol! 😊 We are thrilled to hear that Jian from our GX service team provided you with exceptional assistance in resolving your washer/dryer issue. Our team strives to always be efficient and effective in addressing our customers' needs. Thank you for choosing Ukio for your monthly stays or longer. We appreciate your support! 🙌
Gregorio Sánchez Merodio
hace 1 año - 5 (Experiencia positiva)
Apartamentos muy comodos y en excelente estado. Su personal muy amables. Yo trate con Alex Crespo y siempre fue muy amable y atento.
Respuesta de Ukio
Thank you for the 5-star review, Gregorio! We're thrilled to hear that you found our apartments comfortable and in great condition. Our team at Ukio takes pride in providing excellent service, and we're glad that Alex Crespo was able to assist you. We appreciate your kind words and look forward to welcoming you back in the future. 🌟
Cassandra Contreras
hace 1 año - 5 (Experiencia positiva)
Alvaro was extremely helpful as my husband and I searched for an apartment in Barcelona next summer. Thank you for your patience as we looked through all of the options.
Respuesta de Ukio
Thank you for your kind words, Cassandra! We're thrilled to hear that Alvaro provided excellent assistance during your search for an apartment in Barcelona. Your satisfaction is our top priority and we appreciate your patience while exploring all of our options. 🙌
Gulnur Izteleuova
hace 1 año - 5 (Experiencia positiva)
Aunque no pudimos encontrar apartamento adecuado para nosotros, quiero expresar mi profundo agradecimiento a Álvaro por la ayuda que nos brindó, por su tiempo y eficiencia.
Respuesta de Ukio
Thank you for sharing your experience with us, Gulnur. We are sorry we couldn't find a suitable apartment for you, but we are glad that Álvaro was able to assist you with efficiency and care. We appreciate your kind words and hope to welcome you in the future. 🙏
Patricia Gt
hace 1 año - 5 (Experiencia positiva)
Martín es el mejor account manager que Ukio podría tener siempre dando la cara y ayudándonos a agilizar todos los trámites
Respuesta de Ukio
🙌 Thank you so much for your kind words, Patricia! We're thrilled to hear that Martín has been such a great help to you and that you're enjoying your stay with us. 💼🏠 We appreciate your support and hope to continue providing you with excellent service.
Montse Vilá
hace 1 año - 5 (Experiencia positiva)
Unos amigos nos recomendaron Ukio y decidimos alquilar un apartamento para nuestra estancia en París el año pasado. La experiencia fue excelente; los pisos están completamente amueblados y el proceso de alquiler es muy sencillo. Recientemente, hemos necesitado otro lugar en Barcelona y, una vez más, nos atendieron de maravilla. Sin duda, recomiendo esta empresa al 100%. Si preguntáis por Alex Crespo, recibiréis un trato excepcional.
Respuesta de Ukio
Thank you so much for your kind words, Montse! We are thrilled to hear that you had a great experience with Ukio both in Paris and Barcelona. We are happy to have Alex Crespo on our team and will make sure to pass along your praise. Thank you for recommending us, and we look forward to welcoming you back in the future! 🌟
Maite Scalisi
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for the 5-star review, Maite! We are thrilled to hear that you had a great experience with Ukio and our beautifully designed furnished apartments. 🙌
Lucia The Brilliant
hace 1 año - 5 (Experiencia positiva)
The UKIO team is super responsive and my apartment in the center of Barcelona is amazing. Working with Doris at Ukio has been so seamless and wonderful. She is always available to respond super fast and answer questions about the apartment. Doris helped me choose the perfect apartment for me, calming any doubts I had which all turned out to be far from the truth of my new awesome home away from home. I am so satisfied that I am extending my stay, which Doris also helped me to do quickly and seamlessly. I couldn't be happier with my Ukio experience!
Respuesta de Ukio
Thank you so much for your kind words, Lucia! We are thrilled to hear that you are loving your apartment in Barcelona and that working with Doris has been such a positive experience. We are always here to help and are so glad that we could make your stay even more enjoyable. 😊
Bibiana Mesa
hace 1 año - 5 (Experiencia positiva)
Bianca ha sido una maravillosa asesora en el proceso de selección y reserva del piso. La oferta de Ukío es muy buena y de lejos superior a lo que hay en Airbnb. Súper fácil gestionar la reserva con Ukío. Sus sistemas son ágiles y todos los pasos muy claros.
Respuesta de Ukio
Thank you for your kind words, Bibiana! It is our pleasure to provide a smooth and efficient rental experience. We are thrilled that you found our apartments and reservation process to be top-notch. 🌟 We hope to welcome you back to Ukio in the future!
Anton Nefedov
hace 2 años - 5 (Experiencia positiva)
Doris was be very good manager and help me. Thank you so much 😊 I love Ukio ❤️
Respuesta de Ukio
Hi Anton, Thank you so much for the 5 star review! Our team will be very happy to hear your positive words. Kind Regards, The Ukio Team
Olasunkanmi Ola
hace 1 año - 5 (Experiencia positiva)
Pleasant, helpful guest support.
Respuesta de Ukio
Thank you for your kind words, Olasunkanmi! We are glad to hear that our guest support team was able to assist you in a pleasant and helpful manner. We appreciate your support and hope to have you stay with us again in the future. 😊
Carlos Bautista (cabava93)
hace 1 año - 5 (Experiencia positiva)
Mi pareja y yo alquilamos con Ukio en el apartamento: "Carrer d'Aulèstia i Pijoan" y primero quiero felicitar al diseñador de interiores porque es un apartamento con diseño ambientado como del desierto magnifico y digno de ser un hogar por esos meses que nos hospedamos. Tuvimos unos pequeños problemas con la puerta de entrada pero nos comunicamos por las redes sociales e inmediatamente la señorita Angola nos atendió y resolvió nuestro problema. 100% recomiendo esta empresa ya que en todo momento nos mantenían con atención de calidad. Gracias Ukio por la grata experiencia. Cuando volvamos a Barcelona sin duda alquilaremos con ustedes.
Respuesta de Ukio
(Translated by Google) Thank you for the enthusiastic review, Carlos! We are happy to hear that you and your partner had a pleasant experience with Ukio. Our team strives to provide exceptional service and we are glad that Miss Angola was able to assist you with any issues you encountered. We look forward to welcoming you back to Barcelona in the future! 🙌
Loai
hace 1 año - 5 (Experiencia positiva)
Special thanks to Guest Experience Specialists, Celeste and Jian, for all their outstanding help. Jian was super helpful and attentive to the point where I would get instant responses even on weekends, this is great service. In addition to helping out with any stay related matter in the apartment. Generally, my stays in Ukio’s apartments have been great. Top tech features, quality appliances and furniture, safety and privacy, service round the clock and finally great convenient help offered such as cleaning and tips on places to visit, etc. In short, amazing stay and all you need and more.
Respuesta de Ukio
Thank you so much for the amazing review, Loai! It means a lot to us that you had a wonderful stay at our apartments. We strive to provide the best customer support and maintenance services, and we're glad to hear that you were satisfied with our team's dedication. We can't wait to have you stay with us again soon! 😊🏠
Coralie Daccord
hace 1 año - 5 (Experiencia positiva)
The apartment and terrace were amazing! It had everything needed : a fully equipped kitchen, a washer and dryer. The Ukio team was super friendly and gave us some great tips about the neighborhood. We would definitely stay again there if we get the chance!
Respuesta de Ukio
🙌 Thank you so much for your glowing review, Coralie! We're thrilled to hear that you enjoyed your stay at our apartment and terrace. Our team is always happy to provide great tips to our guests. We hope to have the chance to host you again in the future! 🌟
Juan Carlos Martín Guirado
hace 1 año - 5 (Experiencia positiva)
Buen apartamento. Me atendió Nadine y el servicio fue muy bueno.
Respuesta de Ukio
¡Muchas gracias por elegir Ukio, Juan Carlos! Nos alegra saber que tu experiencia con nosotros y con nuestro servicio fue excelente. ¡Esperamos verte pronto de nuevo! 👍
Carla G
hace 1 año - 5 (Experiencia positiva)
Michael is a super good advisor and very responsive, with a great sense of service !! Thank you
Respuesta de Ukio
Thank you for the kind words, Carla! 😊 We are so glad to hear that Michael provided great service and was responsive to your needs. It's our goal to make sure our clients have a positive experience with Ukio. Thank you for choosing our company for your furnished apartment needs! 🏠
Barbara Martinez
hace 1 año - 5 (Experiencia positiva)
El apartamento está limpio y súper cómodo. Es de fácil acceso y está situado cerca de numerosos monumentos históricos y arquitectónicos. Además, ¡hay excelentes restaurantes cerca!
Respuesta de Ukio
(Translated response by Ukio) Thank you for your 5-star review, Barbara! We are delighted to hear that you found our apartment clean, comfortable, and conveniently located near historical and architectural landmarks. We are also glad you enjoyed the nearby restaurants. We hope to welcome you back for another stay soon! 🙌
Alexia Gonzalez
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star review, Alexia! We're thrilled to hear that you enjoyed your stay with Ukio and our beautifully designed furnished apartments. We hope to welcome you back for another stay in the future! 😊
Nicola Giberti
hace 1 año - 1 (Experiencia negativa)
Worst experience ever, 4500 eur x month 10 month lease, 2+ months in and still not able to get keys for access to service elevator for garbage disposal, communication extremely clumsy. One of many problems we've had. Never again Ukio.
Gabe Essex
hace 1 año - 5 (Experiencia positiva)
Great customer service and beautiful properties
Respuesta de Ukio
Thank you so much for the 5-star rating, Gabe! We are thrilled to hear that you enjoyed our customer service and beautiful properties. 😊
Clara Rueda
hace 1 año - 5 (Experiencia positiva)
¡El apartamento es súper cómodo y realmente bonito! Está bien situado, lo que permite descubrir parte de la ciudad a pie. El transporte público está cerca y los taxis son realmente asequibles. Barcelona nos encantó y nuestra estancia fue demasiado corta para explorar esta magnífica ciudad ❤️. ¡Volveremos, seguro! 🥰
Respuesta de Ukio
Thank you so much for the wonderful review, Clara! We are thrilled to hear that you enjoyed your stay at our beautifully designed and conveniently located apartment. We can't wait to welcome you back to explore more of Barcelona! 🌇
Maria Mesa
hace 1 año - 5 (Experiencia positiva)
Ubicación ideal y buena comunicación por el equipo de ukio :)
Respuesta de Ukio
Thank you for the 5-star rating, Maria! We're thrilled to hear that you found our location ideal and that our team provided good communication. 😊🏆
José Manuel Ballesteros Lobato
hace 1 año - 5 (Experiencia positiva)
Gran apartamento para una estancia en Barcelona! Es realmente hermoso y combina perfectamente con las fotos. La ubicación es estupenda para explorar la ciudad. El equipo fue excelente con la comunicación. ¡Realmente recomendamos este lugar para tu visita a Barcelona!
Respuesta de Ukio
¡Muchas gracias por tu excelente reseña, José Manuel! Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento y que todo estuvo a la altura de tus expectativas. ¡Esperamos verte de nuevo en tu próxima visita a Barcelona! 🤩
Alejandro Moreno
hace 1 año - 5 (Experiencia positiva)
La ubicación y el apartamento fueron realmente excelentes en general. ¡Mi amigo y yo tuvimos una estancia estupenda aquí! El barrio está lleno de restaurantes y lugares por descubrir. El apartamento coincidía con la descripción y la llegada fue muy fácil. ¡No dudaría en volver a alojarme allí si vuelvo a Barcelona!
Respuesta de Ukio
Thank you so much for your glowing review, Alejandro! We're thrilled to hear that you and your friend had an excellent stay in our beautifully designed apartments. We're also glad that you found the location and arrival process to be convenient. Our team looks forward to welcoming you back to Ukio in the future! 🌟
Rebeca
hace 1 año - 5 (Experiencia positiva)
El apartamento de Ukio es super bonito, realmente cómodo y tranquilo. Está en una zona muy céntrica, por lo que está todo cerca. ¡Hay muchos restaurantes, panaderías, pequeñas tiendas, así como taxis y el metro a la vuelta de la esquina!
Respuesta de Ukio
Thank you for the 5-star rating and kind words, Rebeca! We are thrilled to hear that you enjoyed your stay in our beautifully designed and conveniently located apartment. We hope to welcome you back soon! 😊
Lola Lazaro Montero
hace 1 año - 5 (Experiencia positiva)
La ubicación es realmente ideal, con fácil acceso a todo, incluido el metro y los taxis. Mi estancia fue muy cómoda en general. volvería sin dudarlo.
Respuesta de Ukio
(Translated Response) Thank you for the 5-star rating, Lola! We are thrilled to hear that you had a comfortable and convenient stay at our beautifully designed furnished apartments. We would love to have you back as our guest anytime! 😊🏨
Claire Caquet
hace 1 año - 5 (Experiencia positiva)
L'appartement proposé par Ukio était impeccable et extrêmement confortable ! L'accès au métro était très pratique, et nous avons adoré le quartier avec pleins de petits restaurants charmants. Je referai appel à leurs services sans hésiter et je recommande à 100 % si vous recherchez une location mensuelle.
Respuesta de Ukio
(Translated response) Thank you so much for your kind words, Claire! We are thrilled to hear that you had a comfortable and enjoyable stay in one of our apartments. We look forward to hosting you again and helping you find the perfect monthly rental. 👍
Javier Echeandia
hace 1 año - 4 (Experiencia positiva)
Buena elección para conseguir un alquiler rápido, el apartamento esta en buen estado y equipado. La parte a mejorar es que las fotos están bien tomadas pero no van acorde con la realidad. Si buscas algo primium en calidad no es el lugar.
Respuesta de Ukio
(Translated by Google) Thank you for your review, Javier! We are glad to hear that you found our apartment in good condition and well-equipped. We appreciate your feedback about the photos and will work to ensure they accurately reflect the reality of our apartments. Thank you for choosing Ukio! 🏠
Justine Caralp
hace 1 año - 5 (Experiencia positiva)
Jian took the time to help me with my problem and resolved it in only a few minutes !
Respuesta de Ukio
Thank you for your kind words, Justine! We are so glad that Jian was able to assist you and resolve your issue quickly. We strive to provide exceptional service to all of our guests. 🙌
Saul Hassan
hace 1 año - 5 (Experiencia positiva)
Beautiful apartment in the center of the city. I was really worried about my safety as I was staying for a couple of months. But in the end it turned out to be comfortable and quit. Thank you Ukio for making my business trip nice and relaxing. And thank you to Doris from the sales dep. She made a great suggestion for my apartment
Respuesta de Ukio
Dear Saul, thank you for choosing Ukio for your extended stay. We are glad to hear that our beautiful apartments provided you with a comfortable and relaxing experience during your business trip. We will pass on your thanks to Doris from the sales department for her great suggestion. 🙌
Annette Carrara
hace 1 año - 4 (Experiencia positiva)
My agent, Alvaro, was great! I haven't seen the apartment yet, so I can't really give it a rating.
Respuesta de Ukio
Thank you for the positive feedback, Annette! We are thrilled to hear that Alvaro provided great service. We can't wait for you to see the apartment and hopefully give it a rating too. 😊
Emma Oriana
hace 1 año - 5 (Experiencia positiva)
I had a very good experience with Franco from the sales department when securing an extension for my stay.
Respuesta de Ukio
🙌 Thank you for the 5-star rating, Emma! We are delighted to hear that you had a great experience with Franco from our sales department. We always strive to provide excellent service to our clients, and we are glad that we could assist you with extending your stay. We hope to have you back at one of our beautifully designed furnished apartments soon! 🏠
Lic. Hector Iron Ariza Garcia UAV
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
¡Muchas gracias por su calificación de 5 estrellas, Lic. Hector! Nos alegra mucho que haya disfrutado de nuestros apartamentos amueblados y diseñados con belleza. ¡Esperamos tenerlo como huésped nuevamente en Ukio! 😊
Alexia Delgado
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
🙌 Thank you so much for the 5-star rating, Alexia! We are thrilled to hear that you enjoyed your stay at our beautifully designed furnished apartments. We appreciate your support and hope to welcome you back for another stay soon. 😊
Janet Perozo
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
🌟 Thank you for the 5-star rating and your kind words, Janet! We are thrilled to hear that you enjoyed your stay at Ukio and appreciated our beautifully designed furnished apartments. We hope to have the opportunity to host you again in the future! 😊
Solène Le Saout
hace 1 año - 5 (Experiencia positiva)
Un grand merci à Chelsea qui m’a accompagné dans ma recherche d’appartement avec beaucoup de bienveillance et de patience. J’ai finalement trouvé le logement qui correspondait à tous mes critères grâce a son aide précieuse ! Impatiente d’y être :)
Respuesta de Ukio
(Translated by Google) Thank you so much for your kind words, Solène! We're glad Chelsea was able to help you find the perfect apartment. We can't wait to host you! 😊
Aurore RAVEZ
hace 1 año - 5 (Experiencia positiva)
Appartement merveilleusement aménagé, au calme et très lumineux. Rien ne manque pour passer un séjour parfait. L'équipe est chaleureuse, attentif et de bon conseil ! Nous recommandons leurs services et repasserons sûrement par eux si l'occasion se présente !
Respuesta de Ukio
(Translated by Google) Thank you so much for your kind words, Aurore! We are thrilled to hear that you had a perfect stay in one of our beautifully designed apartments. Our team takes pride in providing warm and attentive service to our guests, and we are glad to hear that you felt well taken care of. We look forward to welcoming you back in the future! 🌟
ma ga
hace 1 año - 5 (Experiencia positiva)
L'appartement est comme décrit dans l'annonce, propre et bien décoré. L'équipe d'Ukio a parfaitement communiqué pour réaliser le check-in. Merci encore
Respuesta de Ukio
(Translated response) 💯 Thank you for your 5-star rating and kind words! We're thrilled to hear that our team at Ukio was able to provide a smooth and enjoyable check-in experience for you. We take great pride in our well-decorated and clean apartments and are happy to hear that they met your expectations. Thank you for choosing Ukio for your monthly stay or longer. We hope to welcome you back soon! 🏠
admin JR
hace 1 año - 5 (Experiencia positiva)
Trabajamos con Ukio para un cliente de reubicación. La persona de contacto fue Bianca. Nos gustó mucho trabajar con ella, ya que respondía muy rápidamente a todas las preguntas que hacíamos y resolvía las dudas de manera clara y transparente. El piso estaba tal como aparecía en las fotos. Lo entregaron limpio, algo que no siempre es habitual en Barcelona. Muy recomendable, y esperamos volver a trabajar con Bianca en el futuro.
Respuesta de Ukio
(Translated) Thank you for your kind words, admin JR! We are delighted that you had a positive experience working with Bianca and that our apartments met your expectations. We hope to have the opportunity to work with you again in the future. 🙌
Chadi ATSOUAWE
hace 1 año - 5 (Experiencia positiva)
The staff is super helpful and friendly. I had some issues with the aircon, I contacted the support and the communication was smooth and they came quite quickly. Definitely a great option if you are looking for a monthly rental in Barcelona
Respuesta de Ukio
🙌 Thank you so much for your kind words, Chadi! We are thrilled to hear that you had a positive experience with our staff and that we were able to quickly assist you with the aircon issue. We are always here to make your monthly stay in Barcelona as enjoyable as possible. 🏠🌇
Abdellahi Moctar
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
⭐⭐⭐⭐⭐ 🙏 Thank you so much for the 5-star rating, Abdellahi! We are thrilled to hear that you enjoyed your stay at our beautifully designed and furnished apartments. We hope to have the pleasure of hosting you again for any future extended stays. 😊
Lola Moy
hace 1 año - 5 (Experiencia positiva)
Je recommande vivement Ukio. C'est de loin le plus bel appartement que nous ayons eu l'occasion de louer. Le quartier était très sympa et animé, beaucoup de bars et de restaurants à découvrir. Leur équipe a été très serviable et chaleureuse.
Respuesta de Ukio
Thank you so much for your kind words, Lola! We are thrilled to hear that you had such a positive experience with Ukio. Our team takes great pride in providing beautifully designed apartments and exceptional service to our guests. We are happy to have been a part of your stay and we hope to welcome you back in the future. 😊
Simon Biscarat
hace 1 año - 5 (Experiencia positiva)
I have booked many stays through the company I work for and have enjoyed each of them. Excellent communication and responsiveness from their team. The apartment was as described and very comfy. The location was also good because you could easily get around. Very good corporate housing agency if you look for a rental in Barcelona.
Respuesta de Ukio
Thank you for your kind words, Simon! 🙌 We are thrilled to hear that you have enjoyed your stays with us and that our team provided excellent communication and responsiveness. We strive to offer beautifully designed and comfortable apartments in convenient locations. Thank you for choosing Ukio for your corporate housing needs in Barcelona! 😊
Patricia POULAIN
hace 1 año - 5 (Experiencia positiva)
Très bon service de location d'appartement. La cuisine indépendante et totalement équipée est un vrai plus. J'ai aussi apprécié le calme de la rue et la literie.
Respuesta de Ukio
Thank you for your kind words, Patricia! We are delighted to hear that you enjoyed our fully equipped kitchen and the tranquility of our street. We hope to welcome you back to Ukio for another stay soon. 😀
Morgan Lejeune
hace 1 año - 5 (Experiencia positiva)
Très bonne agence de location mensuelle à Barcelone. Les pièces de l'appartement étaient spacieuses et la décoration superbe.
Respuesta de Ukio
🙌 Thank you so much for your kind words, Morgan! We are thrilled to hear that you enjoyed your monthly stay in one of our apartments in Barcelona. We take pride in providing spacious and beautifully decorated accommodations for our guests. We hope to welcome you back in the future! 🌇
Ana rodríguez Montero
hace 1 año - 5 (Experiencia positiva)
Ukio gestiona el alquiler del piso de nuestra familia y estamos encantados. La comunicación es excelente y se encargan de cuidar el piso si surge algún problema.
Respuesta de Ukio
(Translated by Google) Thank you so much for your kind words, Ana! We are happy to hear that you are satisfied with our services and that communication has been excellent. Our team is always here to take care of any issues that may arise with your apartment. We appreciate your trust in Ukio 🙌
Veronica Russo
hace 1 año - 5 (Experiencia positiva)
Alquilé un apartamento de Ukio en Barcelona, el proceso de alquiler fue ágil y eficiente. Gracias al asesoramiento de Franco conseguimos el apartamento adecuado para nuestras necesidades. La ubicación inmejorable y el apartamento súper lindo. Recomiendo Ukio y especialmente a Franco para gestionar el alquiler, está siempre atento al detalle y responde a toda hora.
Respuesta de Ukio
Hola Verónica, Nos alegra mucho saber que disfrutaste de tu estancia en Barcelona con Ukio y que nuestro empleado, Franco, pudo ayudarte con tu petición de quedarte una noche más. Muchas gracias por tomarte el tiempo de dejarnos esta increíble reseña. Un saludo, El equipo Ukio
Kacper
hace 1 año - 5 (Experiencia positiva)
Very good support!
Respuesta de Ukio
We're thrilled to hear that you had a great experience with our support! Thank you for choosing Ukio for your monthly stays or longer. 😊
Софья Кухно
hace 1 año - 5 (Experiencia positiva)
It was very easy and comfortable to book the apartment. Thanks a lot Bianca for assisting us, she was very nice, helpful and responsive!😊
Respuesta de Ukio
Thank you for your kind words, Софья! We're glad that you had a smooth and pleasant experience booking with us. We'll be sure to pass along your compliments to Bianca. 😊
Rdo Business
hace 1 año - 3 (Experiencia positiva)
Buena opción para corta estadía
Geraldine Bastos
hace 1 año - 5 (Experiencia positiva)
I was having some problems with my toilet and I asked Gonzales for help. He immediately helped me and solved my issues.
Respuesta de Ukio
Thank you so much for the 5-star rating, Geraldine! We're glad to hear that Gonzales was able to help with your toilet issue promptly. We appreciate your support and hope you continue to enjoy your stay with us! 😊
Luis Pedro Marín Escobedo
hace 1 año - 5 (Experiencia positiva)
100 puntos! los apartamentos son muy buenos, ofrecen todo lo que dice. El soporte por parte de Alvaro muy bien, siempre atento!
Respuesta de Ukio
👍 Thank you for the 5-star review, Luis Pedro! We're thrilled to hear that you had a great experience with our apartments and that our team, especially Alvaro, provided excellent support. We appreciate your feedback and hope to welcome you back soon! 😊
Shafe 7
hace 1 año - 5 (Experiencia positiva)
We cant recommend ukio enough, our apartment is great for us. Joaquin has communicated with us very well since the process started. We are really pleased with the overall experience
Respuesta de Ukio
🙌 Thank you for your glowing 5-star review, Shafe 7! We are thrilled to hear that you are enjoying your stay at our beautifully designed furnished apartments. It's our pleasure to have Joaquin communicate with you effectively throughout the process. We are delighted to provide you with an overall excellent experience. Thank you for choosing Ukio! 😊
Laila Amer
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for the 5-star rating, Laila! We're thrilled to hear that you had a great experience with Ukio and our beautifully designed furnished apartments. We look forward to hosting you for your next monthly stay or longer. 😊
Eloy Herrero
hace 1 año - 5 (Experiencia positiva)
UKIO and whole the team managing our account, specially Sergio Bassas has been an authentic world class service. Not only providing the best possible service to American Magic, but also supporting our team members and families to make easier their stay in Barcelona. America's Cup is a high level event and Ukio has been a perfect partner to achieve our successful relocation and get focus on the regatta.
Domingo Montero Márquez
hace 1 año - 5 (Experiencia positiva)
El piso que alquilamos mi hermana y yo era muy espacioso y estaba a pocas cuadras de la estación Urquinaona. Visité otros alquileres temporales de amigos en Barcelona y la verdad que eran mucho más oscuros y peor equipados. Realmente contentos con la estancia, volveremos.
Respuesta de Ukio
Thank you Domingo for your enthusiastic 5-star rating! We are so glad that you and your sister enjoyed your spacious apartment near Urquinaona station. It's great to hear that you found our apartments to be better equipped than other temporary rentals you've visited. We can't wait to have you both back as our guests! 🎉
Andrea Giglioli
hace 1 año - 5 (Experiencia positiva)
To book the apartment was very easy and Bianca from UKIO was always available to give us all the information we needed.
Respuesta de Ukio
Thank you for the 5-star rating, Andrea! We're delighted to hear that booking with UKIO was a breeze and that Bianca was readily available to assist you with any information. 🤩
Chaxiraxi Leal Coello
hace 1 año - 5 (Experiencia positiva)
Trato personalizado y de 10 de Alex Crespo, miembro de Ukio. No te dejan en la estacada como muchos otros proveedores de alojamientos. Además, los alojamientos son un lujo. Bien decorados, confortables y en muy buenas ubicaciones de Madrid
Respuesta de Ukio
(English) Thank you for your 5-star review, Chaxiraxi! We are glad to hear that you had a personalized and excellent experience with our team member, Alex Crespo. We take pride in providing top-notch accommodations in prime locations, and we are happy to know that you enjoyed your stay with us. 🏠
Rossana Encina
hace 1 año - 5 (Experiencia positiva)
Excelente Servicio! He recibido un trato cordial y eficiente por parte de Alex Crespo. Ha sido resolutivo en tiempo récord, tan solo a 2 días de la llegada del expatriado con su familia. Mis clientes están contentos en su apartamento temporal y valoran lo rapidez con la que encontramos un apartamento para su llegada a Madrid.
Respuesta de Ukio
Thank you so much for your kind words, Rossana! We are thrilled to hear that you and your clients are happy with our services. We strive to provide efficient and cordial service to all of our clients, and we are glad to hear that Alex Crespo was able to assist you in record time. We hope to continue providing you and your clients with beautifully designed furnished apartments for their stays in Madrid. 🏠
Adriano Triana
hace 1 año - 5 (Experiencia positiva)
Booking an apartment with Ukio was super easy and straightforward. It works more like booking an Airbnb than it does like a traditional apartment lease so the experience overall was seamless. I worked with Bianca as my sales representative. She super communicative and great to work with
Respuesta de Ukio
Thank you for the 5-star rating, Adriano! 🌟 We are thrilled to hear that your experience with Ukio was easy and straightforward. Our goal is to provide a seamless experience, similar to booking an Airbnb. We're also glad to hear that Bianca was a great sales representative for you. We appreciate your support and hope to have you back soon! 🏠
Corrado Ronchi
hace 1 año - 5 (Experiencia positiva)
All very smooth and professional! Kudos to Bianca for a super support experience :-)
Respuesta de Ukio
Thank you so much for your 5-star rating, Corrado! We're thrilled to hear that your experience with UKIO was smooth and professional. We'll be sure to pass along your kudos to Bianca for providing excellent support. 🎉
Nicolás Cavalieri
hace 1 año - 4 (Experiencia positiva)
Even though initial issues were found with the location the team was very responsive and solved the problems that were present. Good experience with the customer service team with quick replies and dedication to make the experience better.
Respuesta de Ukio
🙌 Thank you for taking the time to leave us a review, Nicolás! We're glad to hear that our team was able to address any issues you may have had and provide a positive customer service experience. We appreciate your support and look forward to welcoming you back in the future! 🌟
Laurine Fontanel
hace 1 año - 5 (Experiencia positiva)
Je recommande Ukio si vous cherchez un appartment pour rester quelques mois à Barcelone. Leur responsable clientèle a été extrêmement professionnel et aimable. La localisation était parfaite, avec beaucoup de petits commerces dans les alentours.
Respuesta de Ukio
Thank you for your kind words, Laurine! We are thrilled to hear that you had a wonderful experience with our customer service representative and that you enjoyed our prime location near many shops. It was a pleasure having you as our guest and we hope to welcome you back at Ukio in the future. 😊🏠
Elizaveta Mor
hace 1 año - 5 (Experiencia positiva)
Nadine is an excellent lady , helped my husband and I to find the best apartment available for our needs . 100% would use her services again for our friends .
Respuesta de Ukio
Thank you for your kind words, Елизавета! It was a pleasure helping you and your husband find the perfect apartment. We would be delighted to assist your friends in the future as well. 🙌
Jonah Ryan
hace 1 año - 5 (Experiencia positiva)
Álvaro was a great help in finding the right rental for our needs and made the process easy!
Respuesta de Ukio
Thank you for the 5-star review, Jonah! We're so glad that Álvaro was able to assist you in finding the perfect rental for your needs. We strive to make the process as easy and stress-free as possible. 🙌🏼
Virgile Machala
hace 1 año - 5 (Experiencia positiva)
Très bon emplacement, l'appartement avait le métro et le bus juste en bas. L'équipe pour la réservation a été sympathique et parlait français. La chambre était super spacieuse et l'aménagement des pièces bien pensé. Le ménage tous les mois est vraiment un plus et on peut même demander un nettoyage plus fréquent (payant) si besoin. Il y avait aussi l'accès à un rooftop aménagé si l'on veut profiter de la vue ou du soleil au calme. Je repasserai certainement par eux pour mon prochain séjour :)
Respuesta de Ukio
Thank you for your fantastic review, Virgile! We are delighted to hear that you had a great experience with us, from our convenient location and spacious apartments to our friendly French-speaking team and monthly cleaning service. We are also happy to hear that you enjoyed our furnished rooftop and will definitely use our services again for your next stay. 🙌
Geoffrey Monange
hace 1 año - 5 (Experiencia positiva)
The apartment was beautiful and the building really quiet for being in Barcelona city center. All the information about your stay is available on an exclusive website for guests. (At first, I didn’t notice the cube with the QR code that takes you to it.). Everything was in order and as described. It made our move to Barcelona much easier. The company is a great option for temporary housing in Spain.
Respuesta de Ukio
Thank you for your enthusiastic 5-star review, Geoffrey! We're thrilled to hear that you enjoyed your stay in our beautifully designed furnished apartment in the heart of Barcelona. We strive to provide a quiet and comfortable atmosphere for all of our guests. We're glad that you found all the necessary information on our exclusive website and that it made your move to Barcelona easier. We appreciate your recommendation and hope to welcome you back in the future. 🌟 #Ukio #BeautifulApartments #BarcelonaLiving
Kevin Miller
hace 1 año - 5 (Experiencia positiva)
Daniela has been very assistive in helping with minor problems in our apartment. Ukio in total has been great!
Respuesta de Ukio
🙌 Thank you for the 5-star rating, Kevin! We're glad to hear that Daniela was able to help with any issues in your apartment and that you've had a great experience with Ukio overall. We hope you continue to enjoy your stay with us! 😊
Peter Burggraaff
hace 1 año - 5 (Experiencia positiva)
Great apartment, location, city and experience (thanks Nadina!)
Respuesta de Ukio
Thank you for the 5-star rating, Peter! We are thrilled to hear that you had a great experience with our beautifully designed furnished apartments and that Nadina was able to make your stay even better. We hope to have you back with us at Ukio soon! 😊
Francesco Venturini
hace 1 año - 5 (Experiencia positiva)
Great company to consider if you want to rent an apartment for a few months and don't want to have your name on any lease. The team I had on the phone to book my stay was really friendly and helpful. The apartment was great and well located. It has all the amenities needed to make your stay confy. I recommend
Respuesta de Ukio
👍 Thank you for your positive review, Francesco! We are thrilled to hear that you had a great experience with our team and enjoyed your stay in our beautifully designed apartments. We strive to provide convenient and comfortable options for monthly rentals without the hassle of a lease. We appreciate your recommendation! 😃
Amelia Marquez
hace 1 año - 5 (Experiencia positiva)
Si buscais un alquiler mensual de calidad en Barcelona, recomiendo esta empresa. Muchas gracias a Emeran para ayudarnos a reservar el apartamento perfecto. Tienen tambien una web para los huespedes que es muy util!
Tania Garcia
hace 1 año - 5 (Experiencia positiva)
Nuestra familia utiliza los servicios de gestión inmobiliaria de ukio para alquilar nuestro piso en Barcelona. Es muy fácil comunicar con su equipo y son muy amables. Redecoraron completamente el piso y solucionaron rápidamente todos los problemas relacionados con el alquiler.
Respuesta de Ukio
Thank you so much for your kind words, Tania! We are thrilled to hear that you had a positive experience with our team and that we were able to quickly resolve any rental issues. We take pride in providing beautifully designed and well-managed apartments for our clients. 🌟
Louis Largement
hace 1 año - 5 (Experiencia positiva)
Excellent séjour dans la capitale catalane, merci encore. Tout s´est bien passé. L'appartement que j'ai loué pendant 4 mois était vraiment beau, et la vue sur la ville du balcon incroyable. J'ai aussi été agréablement surpris de voir qu'ils ont des partenariats avec plusieurs acteurs locaux, toujours un plus!
Respuesta de Ukio
Thank you for your enthusiastic 5-star review, Louis! We are delighted to hear that you had an excellent stay in our beautifully designed apartments and enjoyed the incredible city views from the balcony. We are also glad that our partnerships with local players added to your experience. We hope to welcome you back to Ukio soon! 🎉
Simon Jacquelin
hace 1 año - 5 (Experiencia positiva)
J'ai adoré l'appartement que j'ai loué à Poblenou, très bien situé, et la décoration était splendide. Le quartier était agréable et nous étions à quelques mètres de la mer. Je réutiliserai surement leurs services lors de mon prochain séjour.
Respuesta de Ukio
(Translated response) Thank you for the wonderful review, Simon! We are thrilled to hear that you enjoyed your stay in our beautifully decorated apartment in Poblenou. We look forward to hosting you again on your next visit. 🌅
Elise Bonno
hace 1 año - 5 (Experiencia positiva)
J'ai loué deux de leurs appartements (un à Barcelone, l'autre à Paris) et j'ai adoré! L'appartement en Espagne était vraiment lumineux et impeccable La décoration est vraiment bien pensée, il y avait même une platine et quelques vinyles à écouter. La cuisine est totalement fonctionnelle, on est loin d'un appartement du type Air Bnb avec seulement quelques couverts et une machine à café Nespresso. J'étais en plein coeur de Barcelone, à seulement quelques pas de restaurants, cafés et supermarchés. Ils viennent de lancer un site internet pour donner pleins de trucs et astuces pour profiter au mieux du séjour. Je m'en suis servi et je l'ai trouvé utile. Hâte de pouvoir utiliser vos services dans d'autres villes!
Respuesta de Ukio
(English) Thank you for your glowing review, Elise! We are thrilled to hear that you loved your stays in our apartments in Barcelona and Paris. We take pride in providing beautifully designed and fully functional apartments for our guests. We are also happy to hear that you found our tips and tricks website useful. We can't wait to welcome you back in other cities! 😊🌇
Assisia Bertola
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for your wonderful 5-star rating, Assisia! We are thrilled to hear that you had a great experience with our company, Ukio. Our team takes pride in providing beautifully designed furnished apartments for monthly stays and longer. We appreciate your support and hope to see you again soon! 😊
Hollie Smith
hace 1 año - 5 (Experiencia positiva)
The apartment was beautiful, well decorated, and in an ideal location in Eixample. I highly recommend Ukio to anyone who wants to stay in Barcelona for some months. Emerann from the customer support was also incredibly helpful in finding us the perfect monthly rental. Will use their service again
Respuesta de Ukio
🙌 Thank you for the glowing review, Hollie! We are thrilled to hear that you enjoyed your stay at our beautifully designed and well-located apartment in Eixample. Our team works hard to provide the best experience for our guests, and we are delighted to have exceeded your expectations. We appreciate your recommendation and look forward to hosting you again in the future. 😊
Domingo M. F.
hace 1 año - 5 (Experiencia positiva)
Me quede 6 meses en un piso de Ukio y tuve una excelente estadía. El apartamento estaba bien decorado y la ubicacion era genial. Emeran fue muy profesional y siempre estuvo disponible. ¡Una experiencia impecable!
Respuesta de Ukio
(Translated response by Ukio) Thank you for your kind words, Domingo! We are thrilled to hear that you had an excellent stay in one of our beautifully designed apartments. We pride ourselves on providing a professional and always available service. It was a pleasure to have you as our guest. 🙌
James Lupo
hace 1 año - 5 (Experiencia positiva)
Nadina has been great help!
Respuesta de Ukio
Thank you for the 5-star rating, James! We're thrilled to hear that Nadina was able to provide you with great help. 😊 We strive to offer beautifully designed furnished apartments for monthly stays or longer, and we're glad Nadina was able to contribute to your positive experience with our company. 🏠 Thank you for choosing Ukio!
Giovanna Giampetruzzi
hace 1 año - 5 (Experiencia positiva)
Muchas gracias a Emeran por su valiosa ayuda! Reservé un departamento para quedarme unos meses en Barcelona y estoy encantada con mi elección. El piso es perfecto, el interior muy moderno, con todo lo que se necesita para cocinar y sentirse como en casa. He usado tambien antes los servicios de Ukio para quedarme un mes en Paris y era genial.
Respuesta de Ukio
(Translated by Google) Thank you so much for your kind words, Giovanna! We are thrilled to hear that you had a great experience with Ukio in both Barcelona and Paris. We pride ourselves on providing beautifully designed and fully furnished apartments for our guests to feel at home during their extended stays. Thank you for choosing Ukio and we hope to welcome you back soon! 🙂
da 20011
hace 1 año - 5 (Experiencia positiva)
Ukio es una empresa genial! Antes de venir a Barcelona tuve una estafa por parte de otra persona al alquilar un piso a parte pero Ukio se puso a las órdenes mías para ayudarme en todo lo que necesitara y llegara a un piso hermoso y cómodo. Paula mi asesora se ha portado fenomenal y siempre está a las órdenes para cualquier problema o duda. Muy recomendado
Respuesta de Ukio
Thank you so much for your kind words, Da 20011! We are thrilled that you had a great experience with Ukio and that Paula was able to assist you in finding a beautiful and comfortable apartment. Our team is always here to help with any issues or questions. Thank you for recommending us! 🙌
Alexander Klinkov
hace 1 año - 5 (Experiencia positiva)
Big Thanks to Joaquin Busetto Feroce for his help, to find us a best apartment in Barcelona
Respuesta de Ukio
Thank you for your kind words, Alexander! We are thrilled to hear that Joaquin provided excellent assistance in finding the perfect apartment for your stay in Barcelona. 🙌
Nikola Gimle
hace 1 año - 5 (Experiencia positiva)
Very satisfied with Nadina. She is very friendly and helpful with anything regarding my apartment.
Respuesta de Ukio
Response: Thank you for the positive review, Nikola! We are happy to hear that you are satisfied with Nadina's assistance. 😊
Jorge Andres Suñer Ocampo
hace 1 año - 5 (Experiencia positiva)
Muy satisfecho con mi experiencia con Ukio! Emeran facilitó mucho el proceso de reserva y el apartamento era como esperaba. Recomiendo 100% para un alquiler mensual en Barcelona.
Respuesta de Ukio
(Translated) Thank you so much for your kind words, Jorge! We're glad you had a great experience with Ukio and that Emeran made the booking process smooth for you. We appreciate your recommendation and hope to welcome you back for another monthly rental in Barcelona. 🙌
Isabel Montero Márquez
hace 1 año - 5 (Experiencia positiva)
Estoy muy satisfecha con mi estancia en Ukio. El apartamento estaba muy limpio, bien decorado y cómodo! Emeran siempre ha estado disponible para responder a mis solicitudes y se lo agradezco calurosamente. Lo recomiendo si buscais un alquiler temporal en Barcelona !
Respuesta de Ukio
🙌 Muchas gracias por tu amable reseña, Isabel. Nos alegra saber que tu estancia en Ukio fue satisfactoria y que nuestro equipo estuvo siempre a tu disposición para ayudarte. ¡Será un placer volver a tenerte como huésped en el futuro! 😊
Inaki Del Campo
hace 1 año - 5 (Experiencia positiva)
Alvaro was great from the very beginning. He was on top of everything we needed and beyond. Definitely we will contact him again in the future
Respuesta de Ukio
Thank you for the great review, Inaki! We are so happy to hear that Alvaro provided excellent service and that you would choose to work with us again in the future. 🙌
Wally Williams
hace 1 año - 5 (Experiencia positiva)
Plenty of nice options for medium term rentals at a much better price than other options. Definitely would recommend it for people looking to stay a few months in Barcelona. Álvaro was especially helpful in the various additional requests and bookings we did throughout our stay, thanks!
Respuesta de Ukio
Thank you so much for the 5-star rating, Wally! We're thrilled that you enjoyed your stay with Ukio and found our prices to be great value. It's wonderful to hear that Álvaro went above and beyond to assist you with any additional requests during your stay. We look forward to welcoming you back for another excellent experience in Barcelona! 🌟
TERI MACDUFF
hace 1 año - 5 (Experiencia positiva)
I had an incredible experience. Alvaro was responsive, helped with exact location maps and was so kind and patient!!!
Respuesta de Ukio
Thank you so much for your kind words, Teri! It was a pleasure assisting you and we're thrilled to hear that you had an incredible experience with us. We pride ourselves on providing excellent customer service and we're glad Alvaro could help make your stay even better. 🙌
Maksim Ads
hace 1 año - 5 (Experiencia positiva)
I’ve booked an apartment with Ukio. Everything went good, their manager Alvaro was always in touch and helped to solve every our problems.
Respuesta de Ukio
🙌 Thank you so much for your 5-star review, Maksim! We're thrilled to hear that you had a great experience booking with Ukio. Our team, especially Alvaro, is dedicated to providing top-notch service and we're glad he was able to assist you throughout your stay. We look forward to welcoming you back in the future! 👍
Lea Simpson
hace 1 año - 5 (Experiencia positiva)
We have stayed in a number of UKIO homes in Barcelona. They are typically well thought-through and well designed. A special shout-out to Ernesto from the UKIO team for providing exceptional service and making the administrative side of our stays seamless. Thank you, Ernesto!
Respuesta de Ukio
Thank you for the amazing 5-star review, Lea! We are delighted to hear that you have enjoyed your stays in our UKIO homes in Barcelona. Our team works hard to ensure that our apartments are well thought-through and beautifully designed for our guests. We will make sure to pass along your special shout-out to Ernesto, who always goes above and beyond to provide exceptional service. Thank you for choosing UKIO for your monthly stays or longer. We look forward to hosting you again soon! 🌟
Alyssa Sliney
hace 1 año - 5 (Experiencia positiva)
Locked myself out accidentally and Jian was able to get me back in super quick!
Respuesta de Ukio
Thank you for your kind words, A M Sliney! We're glad that we were able to help you get back into your apartment quickly. 👍
Tatuli gabrich
hace 1 año - 5 (Experiencia positiva)
I had an excellent experience renting an apartment through Ukio Berlin. The entire process was smooth and hassle-free, thanks to Franco, who went above and beyond to assist me. He was incredibly responsive and attentive to all my questions and needs, making sure I found the perfect place. The apartment itself was exactly as advertised—clean, modern. I highly recommend Ukio, and if you get the chance to work with Franco, you’re in great hands!
Respuesta de Ukio
Thank you so much for your kind words, Tatuli! We are thrilled to hear that you had an excellent experience with Ukio and that Franco provided such exceptional service. We strive to make the rental process as smooth and hassle-free as possible, and we are glad to hear that's exactly what you experienced. Thanks again for recommending us, and we hope to welcome you back soon! 🙌
Omar Hassan
hace 1 año - 5 (Experiencia positiva)
Great and fast service, clean apartment and quick turn-around. We loved the apartment location and view. It's close to everything. On top, excellent staff working with me like Alex and others.
Respuesta de Ukio
Thank you for your kind words, Omar! We are delighted to hear that you enjoyed our fast and efficient service, clean apartments, and convenient location. Our team, including Alex, strives to provide the best experience possible for our guests. We hope to host you again in the future! 😊
Gustavo Schmitz
hace 1 año - 5 (Experiencia positiva)
Amazing service and stylish apartments
Respuesta de Ukio
Thank you for the fantastic review, Gustavo! 🙌 We are thrilled to hear that you had an amazing experience with our service and enjoyed our stylish apartments. 🏠 We hope to have the pleasure of hosting you again soon at Ukio! 😊
Laurie Lallier-Carbonneau
hace 1 año - 5 (Experiencia positiva)
Très bon service de la part de Paula qui m'a aidée pour la recherche d'appartement! Elle répondait rapidement à mes questions et était à l'écoute de mes besoins!
Respuesta de Ukio
👍 Thank you for the positive feedback, Laurie! We are thrilled to hear that Paula provided excellent service and helped you find the perfect apartment. We pride ourselves on providing top-notch customer service and we are so glad that you had a great experience with us. 😊
Arianna Pluum
hace 1 año - 1 (Experiencia negativa)
"I am currently staying at a place that looks nothing like the photos provided. The rooms are much darker and smaller than shown, the furniture is outdated, and the overall condition is far worse than what was advertised. Customer support has been completely unhelpful—they are unresponsive, dismissive, and have not addressed any of my concerns. I feel misled and frustrated, and I do not recommend renting from this place. Very poor experience."
Respuesta de Ukio
We appreciate the feedback and we are sorry to hear about your unpleasant experience. We aim to accurately represent our apartments in photos, but we do add design details that are specifically for photoshoots. Nonetheless, all essential amenities are as listed on the property page. A customer service agent will contact you promptly to find a proper resolution.
Philippe Sibaud
hace 1 año - 5 (Experiencia positiva)
I have yet to enter the flat and live thorugh the eperience but so far Ukio has been extremely helpful in givng me all the information and responding promptly to any question I may have. It is very nice to deal with an organisation that addresses your concerns and takes a connercially friendly approach to its customers.
Respuesta de Ukio
🙌 Thank you for the kind words, Philippe! We are so glad to hear that you have had a positive experience with our team at Ukio. We are always here to help and make sure our customers are taken care of. We can't wait for you to experience our beautifully designed furnished apartments. 🏠 Thank you for choosing us!
joaquima serradell
hace 1 año - 5 (Experiencia positiva)
We had some issues and Santiago T of the customer service team came through and resolved evereything rapidly and in a very professional manner. Thank you Santiago. A. I W and J.S.
Respuesta de Ukio
were very helpful and professional in resolving the issues we had. Thank you for your assistance! 🙌
Dada Morabia
hace 1 año - 5 (Experiencia positiva)
Bravo & Highly recommend! Enjoyed my 2 month stay & will certainly try Ukio Madrid later this year.
Respuesta de Ukio
Thank you so much for your kind words and recommendation, Dada Morabia! 🌟 We are thrilled to hear that you enjoyed your two-month stay with us and we can't wait to welcome you back to Ukio Madrid later this year. Your satisfaction is our top priority and we are so happy that we were able to meet your expectations. See you soon! 😊
Lyam Last
hace 1 año - 5 (Experiencia positiva)
Great customer service from Joaquin. Have already stayed with them for 11 months before and now booked another 11 months with them.
Respuesta de Ukio
Response: Thank you for the 5-star rating, Lyam! We're thrilled to hear that you had a great experience with our customer service, specifically with Joaquin. We're also happy to have you as a returning customer, and we look forward to hosting you for another 11 months. 🌟
JUST.rocketdiamond
hace 1 año - 1 (Experiencia negativa)
Even 1 star is too much for this provided service, but zero is not possible…. Every day a new problem with UKIO since day 1 and I can't list every single point, otherwise I would have to write a whole book. Anyways, I wouldn't recommend UKIO BCN even to the devil! 5 months wasted with this rental company, nevertheless I love Barcelona.
Respuesta de Ukio
Hello, we are disappointed to hear your experience has been frustrating. We would like to help get your issues resolved. Could you email us at marketing@ukio.com and tell us which apartment you are staying at. We will follow-up with our Guest Experiences team on your behalf. Thank you.
NB
hace 1 año - 1 (Experiencia negativa)
I have got to say this is the most frustrating company I have ever encountered. For the price you are paying, you will get zero customer service. Their team only care about how to make it easier for them and not the customer. The different teams also don't communicate to each other, you will have to repeat all information many times. It's not worth the hassle and will not recommend it to anyone.
Respuesta de Ukio
Hello, we are disappointed to hear that you've had an unpleasant experience. Santiago from our Guest Experience team has reached out as he would like find proper solutions to all of your troubles. Thank you for the feedback and we will use it to improve our processes.
Jorge Luis Cabrera
hace 1 año - 5 (Experiencia positiva)
Encantado de hospedarme con Ukio, todo el proceso fue muy fácil y la estancia ha sido muy buena, desde la ubicación, la decoración y la atención recibida por el equipo. Recién decidí renovar la estancia varios meses más y Joaquin Busetto me apoyó bastante en el proceso!
Respuesta de Ukio
🙌 Thank you so much for your kind words, Jorge! We are thrilled to hear that you had a great experience with Ukio and that Joaquin Busetto was able to assist you in renewing your stay. We are always here to make your stay as comfortable and enjoyable as possible. See you soon! 🏠
Nicolas Bachicha
hace 1 año - 5 (Experiencia positiva)
Ukio Berlin has great apartments and staff. They go out of the way to ensure tenants’ safety and assist with all needs. Franco with the Berlin team was incredibly helpful and easy to work with. He’d respond quickly and went above and beyond to make our booking process and stay as smooth as possible.
Respuesta de Ukio
Thank you so much for your kind words, Nicolas! 🌟 We are thrilled to hear that you had a great experience with our Ukio Berlin team and that Franco was able to provide you with excellent service. We always strive to ensure the safety and satisfaction of our tenants, and we're glad to hear that we were able to make your booking process and stay as smooth as possible. Thank you for choosing Ukio for your monthly stay or longer. 🏠 We hope to welcome you back in the future! 😊
David Licenji
hace 1 año - 1 (Experiencia negativa)
Servizio clienti senza nessuna minima cura per il cliente, situazione vergognosa
Respuesta de Ukio
Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us.
Richard Cox
hace 1 año - 5 (Experiencia positiva)
TALAT is in a very good location, and was completely as advertised, a very pleasant place to live for 3 months.
Respuesta de Ukio
Thank you so much for taking the time to leave us a 5-star review, Richard! 🌟 We are thrilled to hear that TALAT's location and overall experience lived up to your expectations for your 3-month stay. Looking forward to welcoming you back in the future. 😊🏠
Arturo Lopez
hace 1 año - 5 (Experiencia positiva)
Excelente atención , muy buen servicio .
Respuesta de Ukio
Thank you so much for the 5-star rating, Arturo! We are delighted to hear that you had an excellent experience with our company. Our team strives to provide the best service possible for our clients. We hope to have the opportunity to welcome you back in the future. 😊👍
Kristian M
hace 1 año - 1 (Experiencia negativa)
We are paying over $5,000 per month for our current apartment, and the experience has been far from what we expected. We specifically asked for a bright and quiet apartment, but we were given a completely different unit than what was confirmed in our booking. The kitchen light flickers constantly, and other LED lights randomly turn on during the night. Worse, whenever it rains, water leaks through the ceiling. To top it all off, the apartment below us is undergoing complete renovations, which means constant construction noise throughout the day. Despite our repeated attempts to address these issues, the management has been unresponsive. They seem to be playing for time, hoping we move out before they have to take any action. When we call, they ask us to text them on WhatsApp, but when we do, they simply ignore us, and the cycle continues. Extremely disappointed with the service and would not recommend it.
Trauma Queen
hace 1 año - 1 (Experiencia negativa)
Respuesta de Ukio
Hello, we are disappointed to hear that you've had an unpleasant experience with us. We would like to help get your issues resolved. Could you email us at marketing@ukio.com and tell us which apartment you are staying at. We will follow-up with our Guest Experiences team on your behalf. Thank you.
Courtney Boudreau
hace 1 año - 1 (Experiencia negativa)
TLDR: not worth it, thought the high price would mean good customer service but that’s not the case, shady business practices. Editing to add - post a review while you’re there if there are issues! I was worried that posting a review would cause more problems but they clearly care more about their public image than actually making sure people have a good stay. Someone reached out immediately after I posted. As others have said, Ukio has shady business practices - not returning security deposits until you bother them and telling people the apartment they booked is “not available” and then offering new options that do not meet needs or are way overpriced. They absolutely will not let you switch apartments, even if something is seriously wrong because of the “law.” They do not want to talk to you at all and when you finally can get through to them they’re desperate to get off the phone and say they’ll call you back. We spent a lot of time researching the apartments and booked a nice place that was filled with sunlight (there were a lot of fees that are not shown until you get to the end of the booking process) and then were told at the last minute that there were “squatters” and offered a new place (Hayedo). They were very few other options at that point so we agreed and when we arrived, found it had approximately 1 inch of natural sunlight. There was no heat for the first few days and we were walking around in our coats. We didn’t unpack because we were assuming they would let us move to a different location that we had seen was available on their website. They took forever to get back to us about the issue and then sent someone to fix the heat. The bed smelled like cigarettes. The heat went out again and we had a few other issues which they eventually fixed, but it required us to be at the apartment and have noisy repairs going on. The lease actually says that you have to allow this, but the lease also says they have to provide heat. We asked for a refund for the days that we did not have heat, which would have been maybe €800 and after weeks, they emailed us and offered us €50, which just shows how out of touch they are. They didn’t return our security deposit until we bothered them. The furniture is all cheap and some of it broke and I got stabbed by a screw poking out underneath one of the chairs. When we first got to the building, we couldn’t get in for a couple hours and couldn’t get in touch with anyone. I understand that the standard for customer service in Spain is different than in the US but if that’s the level of customer service they want to provide they should charge Spanish prices, not US prices.
Respuesta de Ukio
Thank you for the feedback and we are sorry to hear about your experience with us. Unfortunately, there were major issues with the initial apartment booked so we had to find the most suitable alternative with the available apartments we had that could still provide you with a comfortable experience. At the same time, there are Spanish regulations that we must abide by, that limit a simple change of apartment. Regarding the fees, we are completely transparent about additional fees prior to payment. There are no surprise fees once a booking is made. The deposit is also returned within 30 days after check-out, as agreed in the rental contract. Due to bank processes, we have to follow a timeline that may not always align with your expectations. We do appreciate the constructive criticism on several operational points you mentioned and we will use it to improve our processes.
Max Friends
hace 1 año - 1 (Experiencia negativa)
Bad customer service
Respuesta de Ukio
Hi, thank you for the feedback. We would like to help solve any issues you have but we cannot find you in our guest database. Could you provide us more details by email at marketing@ukio.com and we will follow-up with our Guest Operations team. Thank you.
Petr Křepský
hace 1 año - 5 (Experiencia positiva)
We had an incredible experience staying at this apartment over the summer. The onboarding process was seamless, and it took a while, we were able to get the apartment reserved and gain access without any issues. Joaquin Busetto’s support throughout this process was invaluable—he was always open, friendly, and incredibly helpful. The apartment itself was fantastic! It was beautifully furnished and had a perfect terrace, making our stay so enjoyable. We truly had a wonderful time and would highly recommend this place to everyone!
Respuesta de Ukio
Thank you so much for your glowing review, Petr! We are thrilled to hear that you had an incredible experience staying at our apartment over the summer. We are also happy to know that our onboarding process was seamless and that Joaquin Busetto provided invaluable support throughout. We hope to have the opportunity to host you again in the future! 🌟
S
hace 1 año - 1 (Experiencia negativa)
I rented an apartment from Ukio in Barcelona, I paid a rather high rent mainly because I believed a company like Ukio would offer me a safe and reliable apartment. My apartment was broken into twice, thousands of EURs and even passports were stolen. What makes things even worse is that after the first break in nothing was done, it was only after the second break in that they finally changed the access codes to the apartment. This has been the single worst travel experience of my life, and unless something dramatic is done by Ukio to make this all better I will forever think of the word “disaster” when I hear of Ukio.
Dmitrii Noname
hace 1 año - 5 (Experiencia positiva)
This is the best short-term rental service I've come across! The apartments are very well-furnished with high-quality furniture and appliances, and the support service is excellent! I especially want to highlight and thank Joaquin Busetto Feroce, this employee provided me with prompt assistance during a difficult time!
Respuesta de Ukio
👍 Thank you so much for your kind words, Dmitrii! We're thrilled to hear that you had a great experience with our short-term rental service. We take pride in providing beautifully designed apartments with high-quality furniture and appliances, as well as excellent support. We'll be sure to pass along your appreciation to Joaquin Busetto Feroce for his prompt assistance during your stay. We hope to welcome you back to Ukio in the future! 😊
Jamie Graves
hace 1 año - 3 (Experiencia positiva)
We recently had the displeasure of staying at Ukio Arjona, a supposed high-end, short-term apartment, and unfortunately, our experience was far from premium due to a significant issue with the air-conditioning. From the very day we moved in, the air-conditioning was broken, a situation that persisted throughout our two-month, summer stay. Despite numerous complaints and follow-ups, Ukio continuously offered excuses rather than solutions. Given that this occurred during a heat wave and throughout an exceptionally hot summer, the lack of air-conditioning made the apartment almost unlivable. We endured sleepless nights and uncomfortable days, which severely impacted our overall experience. It's hard to say whether this issue stemmed from the owner's reluctance to invest in necessary repairs despite charging premium rent or sheer incompetence on the part of Ukio. Regardless, this kind of neglect is unacceptable for a property marketed as high-end and the exorbitant rent charged. We recognize that “stuff” happens—things break. Our issue with UKIO is not that the air conditioning was broken when we moved in despite assurances prior to move-in that the HVAC system was fully functional. Our issue is that UKIO mislead us for two months about the imminent repair when it’s clear in hindsight that they had no intention to take any action whatsoever. Ukio had 2 months to resolve this major issue, but their lack of responsiveness and disregard for guest comfort has forced our hand to write this honest review. Until these issues are addressed, we would strongly advise against staying here, unless you enjoy sweating through your nights and dealing with unresponsive management. It's simply not worth the money or the discomfort. As of the day we moved out, August 7, the issue still had not been addressed nor repaired. Postscript (Sep 10, 2024): UKIO followed up promptly upon the posting of the original review, and made concerted efforts to remedy the situation. Scott & Jamie @ Arjona
Respuesta de Ukio
Hi Scott and Jamie, we are happy to hear that the issues you had were solved. We are sorry to hear about the inconveniences of your stay, and we are using this as constructive feedback to improve our processes and provide a better guest experience.
Jose Abascal
hace 1 año - 5 (Experiencia positiva)
The stay has been fantastic, for me and my family. Incredible location near to the best spots in Barcelona, walking distance from the Barceloneta beach and shopping areas. The apartment is very comfy, all new an and we haven’t experienced a single issue. The company knows how to customer service works responding at speed. Best in class and worth it.
Respuesta de Ukio
🙌 Thank you for your glowing review, Jose Abascal! We are thrilled to hear that you and your family had a fantastic stay with us. Our prime location and comfortable, new apartments are some of our top features, and we are glad you enjoyed them. We are always here to provide excellent customer service and ensure a hassle-free experience for our guests. Thank you for choosing Ukio, and we hope to welcome you again soon! 🏠🌇🌊
Chetan Zawar
hace 1 año - 5 (Experiencia positiva)
Exceptional Support in Berlin – Highly Recommend! I had an incredible experience working with Franco from Ukio during my apartment search in Berlin. He not only helped me secure the perfect apartment that met all my needs, but also went above and beyond to assist with crucial tasks like getting my address registration sorted and having my name added to the apartment directory. Berlin can have some unique challenges when it comes to bureaucracy, but Franco was always available, offering solutions and ensuring everything went smoothly. His willingness to help, patience, and professionalism made the whole process stress-free. For anyone looking to move to Berlin, I highly recommend Ukio, and especially Franco, for his outstanding service and commitment. I will definitely use their services again!
Respuesta de Ukio
Thank you so much for taking the time to leave us a 5-star rating, Chetan! We are so pleased to hear that Franco provided you with exceptional support during your apartment search in Berlin. It's always our goal to make the process as stress-free as possible for our clients. We appreciate your kind words and recommendation, and we look forward to assisting you again in the future. 🙌
Olga Lebedeva
hace 1 año - 5 (Experiencia positiva)
I would like to thank Doris for helping us book the apartment. We are moving from another country and we did not have the opportunity to see the apartment in advance, but Doris was always in touch and answered all our questions. The communication was very pleasant and polite.
Elsy Salas
hace 1 año - 5 (Experiencia positiva)
We just rented an apartment from UKIO, location was wonderful! Everything we needed was within walking distance. Celeste from Customer Service went above and beyond to make us feel at home. We will definitely rent from UKIO again.
Respuesta de Ukio
🙌 Thank you for choosing UKIO for your apartment rental needs, Elsy! We're delighted to hear that you enjoyed our location and that Celeste provided exceptional customer service. We look forward to welcoming you back for future stays! 😊
craig dennis
hace 1 año - 4 (Experiencia positiva)
Very pleasant stay and the apartment is conveniently located. Everything is accessible within easy walking distances and the Ukio team are very responsive and helpful.
Respuesta de Ukio
👍 Thank you for your positive review, Craig! We're thrilled that you had a pleasant stay and enjoyed our convenient location. Our team at Ukio is always here to help and make your stay as comfortable as possible. We hope to see you again soon! 😊
Sky Anderson
hace 1 año - 5 (Experiencia positiva)
There were several issues with my apartment. They were resolved in a timely manner.
Respuesta de Ukio
Thank you for your positive review, Sky! We apologize for the issues you experienced with your apartment, but we're glad to hear that they were resolved promptly. We strive to provide the best experience for all of our guests. 🙌
Kurt
hace 1 año - 5 (Experiencia positiva)
🌟 Celeste was so incredibly helpful! 🌟 I truly appreciated her responsiveness, friendliness, and thoughtful follow-up. While I was traveling, I had some questions about getting into the apartment, and she not only answered them promptly but also checked in afterward to make sure everything was going smoothly. 😊 When we arrived, the apartment exceeded our expectations – which is quite rare! We were really impressed with how well-appointed it is and the attention to detail, going above and beyond many of the other places we've rented over the past 17 years of international living. 🏡✨ Thank you so much for your exceptional help, Celeste! We're really looking forward to our nearly two-month stay here in beautiful Barcelona. 🌞 Kind regards, Kurt
Respuesta de Ukio
Thank you for the amazing review, Kurt! We're thrilled to hear that Celeste provided such excellent service and that our apartment exceeded your expectations. It's always our goal to go above and beyond for our guests, and it's great to know that we succeeded. We hope you enjoy your stay in Barcelona and we look forward to hosting you for the next two months! 🌞🏡✨
Ievgenii Shakhov
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for the 5-star rating, Ievgenii! We are thrilled to hear that you had a great experience with our company Ukio. We take pride in offering beautifully designed furnished apartments for monthly stays or longer. 🙌
Regev Koren
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
😊 Thank you so much for your 5-star rating, Regev! We are thrilled to hear that you enjoyed your stay with Ukio. We take pride in our beautifully designed and fully furnished apartments and are glad that it met your expectations. We hope to welcome you back for another stay in the future! 🏠
Rebecca Ricci
hace 1 año - 1 (Experiencia negativa)
Richieste di assistenza rimaste senza risposte ne azioni concrete nonostante i loro proclami, l’onestà è un’altra cosa
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Denise Girasoli
hace 1 año - 1 (Experiencia negativa)
Risultato molto al di sotto delle aspettative. Ho riscontrato molta poca serietà.
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Виктория Романова
hace 1 año - 5 (Experiencia positiva)
Manager Eva is really helpful and quick - always prompt and full replies, emergency help when needed (we accidentally shut the door once with the keys inside - Eva helped to call the master and th problem was solved within an hour)! Also besides the professionalism Eva showed herself as kind, understanding and nice person to talk to 🥰 thank you for everything once more time!
Respuesta de Ukio
Thank you for your kind words and 5-star review, Виктория Романова! We are thrilled to hear that our manager, Eva, was able to assist you in a prompt and professional manner. We pride ourselves on providing exceptional service and are happy to hear that Eva's kindness and understanding made your experience even better. Thank you for choosing Ukio and we hope to welcome you back soon! 🤗
Matt Cosio
hace 1 año - 5 (Experiencia positiva)
This review is a testament to Santiago, a service representative who transformed our experience and solidified Ukio as a premium brand in our minds. When responding to our service request - Santiago’s professionalism, reassurance, and commitment to resolving our concerns turned a potentially disappointing experience into a five-star review. As frequent travelers, we've experienced everything from neglected Airbnbs to white-glove service at some of the world's finest hotels. If the entire Ukio service team mirrors the quality of care provided by Santiago, then Ukio's service truly belongs in the latter category.
Respuesta de Ukio
Thank you for taking the time to leave us a review, Matt! We are thrilled to hear that Santiago was able to make your experience with Ukio exceptional. Our team strives to provide top-notch service and we are happy to hear that Santiago's professionalism and dedication stood out to you. We look forward to hosting you again in one of our beautiful properties. ✨
Davide Reale
hace 1 año - 1 (Experiencia negativa)
Gestione vergognosa delle richieste del cliente
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Giuliano Bongiorno
hace 1 año - 1 (Experiencia negativa)
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
hasnaoui najoua
hace 1 año - 4 (Experiencia positiva)
Respuesta de Ukio
Thank you for your 4-star review, Hasnaoui Najoua! We are thrilled to hear that you enjoyed your stay at Ukio. We strive to provide beautifully designed and furnished apartments for our guests to enjoy during their monthly or longer stays. 🌟
Wolfgang Held
hace 1 año - 5 (Experiencia positiva)
The guest team helped me on the weekend to get a key and the doorpin for the apartment after initially only providing acces to the apartment through the app. They were responsive and helped solve the access issue. Thanks
Respuesta de Ukio
🙌 Thank you so much for your 5-star review, Wolfgang! We're glad to hear that our guest team was able to assist you in getting the key and doorpin for your apartment over the weekend. We always strive to provide excellent and responsive service, and we're happy to have resolved the access issue for you. Thanks for choosing Ukio for your monthly stay or longer! 😊
francisca alliende
hace 1 año - 5 (Experiencia positiva)
Excelente servicio para el proceso de alquilar el piso, tenia muchas dudas en el proceso y Franco me ayudo en cada etapa con mucha paciencia y con cada duda que tenia, sobre todo en el ambito de arrendar con mascota , un perro. Recomiendo mucho la pagina y sobre todo al gente que me ayudo!!
Respuesta de Ukio
(Translated response) Thank you for your kind words, Francisca! We're glad to hear that our team, especially Franco, was able to assist you with your apartment rental process and answer all of your questions, including those regarding renting with a pet. We truly appreciate your recommendation and are happy to have been able to help you. 🙌
Anders Lund
hace 1 año - 5 (Experiencia positiva)
Love UKIO I have now had a stay in two of UKIO´s apartments in Paris. Both the stay and support has been great. Things went smoth and service was really good. biggest recommendation.
Respuesta de Ukio
Thank you so much for your glowing review, Anders! 😊 We are thrilled to hear that you love UKIO and have enjoyed your stays in our beautifully designed apartments in Paris. It's our pleasure to provide excellent support and service to our valued guests like you. We appreciate your recommendation and can't wait to welcome you back for another fantastic stay! 🏠
DAVID B.
hace 1 año - 5 (Experiencia positiva)
The apartment was very comfortable and beautifully renovated. Our hosts, Santiago and Pau, were very responsive and professional. we recommend Ukio wholeheartedly.
Respuesta de Ukio
Thank you for your glowing review, David! 🌟 We are thrilled to hear that the apartment was comfortable and beautifully renovated. Our team, Santiago and Pau, always strive to provide responsive and professional service. Thank you for recommending Ukio wholeheartedly. We appreciate it! 😊
ZINEB LAZRAK
hace 1 año - 5 (Experiencia positiva)
I am satisfied with the service at Ukio
Respuesta de Ukio
👍 Thank you for your 5-star review, ZINEB LAZRAK! We are delighted to hear that you are satisfied with our services at Ukio. It was a pleasure to have you as our guest and we look forward to welcoming you back for future stays. 🏠✨
Nicolò Puddu
hace 1 año - 1 (Experiencia negativa)
vorrei non mettere stelle per la qualità del servizio, inesistente, vergognosi.
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Alessio Celentano
hace 1 año - 1 (Experiencia negativa)
pessimo
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Simone Puddu
hace 1 año - 1 (Experiencia negativa)
Essere loro cliente significa essere abbandonati a qualsiasi disguido senza ricevere la minima assistenza. Vergognoso
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Federico Orfeo
hace 1 año - 1 (Experiencia negativa)
Terribile
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Silvia De Nicola
hace 1 año - 1 (Experiencia negativa)
Estremamente delusa dalla pessima qualità dell'appartamento.
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
Alessio Puddu
hace 1 año - 1 (Experiencia negativa)
Pessimo servizio clienti
Respuesta de Ukio
"Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us."
philip sandberg
hace 1 año - 5 (Experiencia positiva)
The process of finding an apartment was simple and rewarding through Ukio. We got help from Franco who showed us accommodations which met our requirements. Later in the booking process, everything went incredibly smooth with quick responses and confirmations. Thank you Franco!
Respuesta de Ukio
👍 Thank you for the kind words, Philip! We are thrilled to hear that you found the process of finding an apartment simple and rewarding with Ukio. We are glad that Franco was able to assist you in finding accommodations that met your requirements. We will pass along your compliments to him. Thank you for choosing Ukio and we hope to have you stay with us again in the future! 😊
Bambi Patricia
hace 1 año - 5 (Experiencia positiva)
The apartment was amazing, as it was in the photos. Customer service and assistance was great. Very quick and effective. Joaquin was taking care of me and absolutely amazing and professional. Will highly recommend.
Respuesta de Ukio
👍Thank you so much for your kind words, Bambi! We are thrilled to hear that you had an amazing experience at our apartment and that our customer service was top-notch. We will be sure to pass along your praise to Joaquin. We appreciate your recommendation and hope to have you back as our guest soon. 😊
BeteRemix
hace 1 año - 5 (Experiencia positiva)
We are a company based in Lisbon, and sometimes we receive people from abroad for long stays. The fact that UKIO has good, well-decorated flats, with excellent conditions and well-located to provide comfort for our visitors, was an added value for us to have found them. A big thank you to Paula Cortizo (Spain) and also to our first contact with UKIO Diogo Morgado in Portugal. Our experiences to date with UKIO have been very positive, both from the company that rented it (all contact and documents went very smoothly) and from the guests who have lived there, who have commented positively on it. Let's hope they keep it up!
Respuesta de Ukio
Thank you so much for your glowing review, BeteRemix! We are thrilled to hear that you and your company have had such a positive experience with UKIO. Our team takes great pride in providing beautifully designed and well-located apartments for our guests, and it's wonderful to know that our efforts have not gone unnoticed. We are grateful for your business and hope to continue providing exceptional service for all your long-stay needs. 🙌
Miloš Ćurčić
hace 1 año - 5 (Experiencia positiva)
I stayed in three different Ukio apartments over the course of three months, and they were all in great locations, well-decorated, clean, and modern. The Ukio team went above and beyond to help me out whenever I needed assistance. All in all, it was a fantastic experience, and I can’t wait to stay in another Ukio apartment again.
Respuesta de Ukio
🙌 Thank you so much for your amazing review, Miloš! We are thrilled to hear that you had a fantastic experience during your stay at our Ukio apartments. Our team is always happy to go above and beyond to assist our guests. We can't wait to have you stay with us again! 😊
Tom Wolters
hace 1 año - 5 (Experiencia positiva)
Overall the apartment was very nice and well located. There are however, a number of items that should be addressed for better comfort given the cost of the apartment. For instance, why only TWO towels?? Are they that expensive that you can't provide several towels and face cloths? No Microwave? Truly this is an item that is a must have. The Pots and Pan selection is terrible and at least one pan is so badly burned as to make it unusable. We pointed this out early on and got dishes and flatware but still a terrible assortment of pots. Early on we had to buy one as it took Ukio more than a week to get us the requested item. The terrace -- the jewel of the apartment was badly kept up when we arrived. There were meter tall weeds in the flower pots and cat poop all over. Once again, since we liked sitting there, WE took action to clean the flower pots and weeds. We did our best to discourage the cat but a better effort to keep up the terrace is suggested. Perhaps even cover the flower pots with a mesh to prevent cats from intruding. The shower needs a deep cleaning with bleach. We did our best but we were not here to clean. The pillows could be softer -- again, we went out an bought one because they were so hard and our experience was that they would be a long time in coming if at all. Of course you need to clean all the bedding to include the quilts before the next tenants arrive. We are leaving some beach items, two chairs, an umbrella and holder. We hope you leave them for the next tenants. The freezer needs to be defrosted once again. I would recommend Ukio and this apartment to others but would tell them to check on whether the improvement were made before booking. Vicki may have more to say but overall we enjoyed the stay.
Respuesta de Ukio
Hi Tom, Thanks so much for the five stars! We wish you the best during your stay. From, The Ukio Team
Armando Pacheco
hace 1 año - 1 (Experiencia negativa)
Publicidad engañosa en los buscadores. Te dan un precio mucho más bajo de lo que es en realidad. Es evidente que lo hacen intencionadamente y que no ha sido un error puesto que todos los alojamientos disponibles tienen precios de casi el doble de lo ofertado en buscadores habituales. Una pena que las empresas hagan este tipo de estrategias haciendo perder tiempo a la gente.
Respuesta de Ukio
Hola, tenga en cuenta que somos una empresa de alquiler mensual y utilizamos un modelo de precios dinámico que se basa en la disponibilidad y la estacionalidad. Los precios que ves en la página web o en Idealista reflejan el precio del mes en curso. Siempre somos transparentes acerca de nuestros precios, incluyendo los cargos adicionales antes de hacer una reserva.
Kim Emmerik
hace 1 año - 5 (Experiencia positiva)
I'm really thankful for all the things Ukio has helped us with. Daniela, who I spoke with most of the time really takes her time to help you and assist you in any way she can. Really would recommend taking a look at UKIO before booking with somebody else!
Respuesta de Ukio
Thank you so much for your kind words, Kim! 🙏 We're thrilled to hear that you had a great experience with us and that Daniela was able to provide you with excellent assistance. We appreciate your recommendation and look forward to hosting you again in the future! 😊
Nathalie Badra
hace 1 año - 5 (Experiencia positiva)
Jian has been extremely professional and helpful. Always replying very fast and taking care of any inquiries we had.
Respuesta de Ukio
😊 Thank you so much for your kind words, Nathalie! We are thrilled to hear that you had a great experience with our team at Ukio. It was our pleasure to assist you and we are always here to help with any inquiries you may have. We appreciate your support and hope to have you as a guest again in the future! 🏠🌟
Patrick Tye
hace 1 año - 1 (Experiencia negativa)
Ukio - for anyone using idealista with daily alerts set up, you are creating a nightmare. You fluctuate the prices of rentals daily so that they appear front and centre on the app. Yet, the prices are never accurate. It is just a ploy to get advertising - fine. But this creates a huge headache using idealista to find legitimate property price updates! What you are doing is transparent and frustrating, plus terrible for brand. Please, please stop!
Respuesta de Ukio
Hi Patrick. Unfortunately, we cannot control how Idealista works and the notification settings it has. We do need to update our prices on this platform to match what we show on our website. The prices we do show are accurate as they reflect the monthly rental price for that current month. We work with dynamic pricing, so if you are looking to book for more than a month, the price changes based on demand and seasonality.
Ran Givon
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for your 5-star rating, Ran! 🌟 We are thrilled to hear that you enjoyed our beautifully designed furnished apartments for monthly stays or longer. We appreciate your support and hope to have you back again soon! 😊
Jordi Sanllehí
hace 1 año - 5 (Experiencia positiva)
Finding an apartment that suited our needs with Ukio was a smooth and easy process. Their local team, especially Luis and Joaquin, were incredibly fast and helpful in solving all our doubts. They made the booking process effortless and stress-free. Highly recommend Ukio for anyone looking for a seamless apartment search experience.
Respuesta de Ukio
Thank you so much for the 5-star review, Jordi! We're thrilled to hear that you had a smooth and stress-free experience finding your perfect apartment with Ukio. Our team, especially Luis and Joaquin, are dedicated to providing fast and helpful service for our clients. We appreciate your recommendation and look forward to hosting you again in the future. 🌟
Antonio Perin Galamini
hace 1 año - 1 (Experiencia negativa)
Terrible customer service, after having spent so much money with them, it is impossible for them to contact me in regards to questionable payments that they are requesting from our behalf. I would not suggest it to anybody. I have spent a year living with them and their support is completely absent.
Respuesta de Ukio
Hello Antonio, we appreciate the feedback. After reviewing the charges, we refunded you in full as an act of goodwill. Nonetheless, we will take this as constructive criticism to improve our processes.
Daniel Corral
hace 1 año - 5 (Experiencia positiva)
Buenos días quisiera agradecer y felicitar x la atención recibida por Santiago Toselli A pesar de no estar en la oficina de Barcelona Me resolvió y atendió con el problema que me encontré al entrar al departamento que había alquilado en Barcelona Departamento con la cocina cayendo agua por todo el techo y artefactos de iluminación o sea imposible de utilizar Quiero aclarar que ya habría alquilado en otras oportunidades con la empresa jamás había tenido problemas . Aclaró que si no hubiese sido por Santiago no alquilaba nunca más con la empresa Santiago agradezco tu atención resolución y contención !!! Por muchas personas así en su trabajo Felicitaciones y gracias !
Respuesta de Ukio
(Translated by Google) Thank you for your kind words, Daniel. We are happy to hear that Santiago provided you with excellent service and resolved the issue with your rented apartment. We apologize for any inconvenience you may have experienced and we will make sure to address the problem with the kitchen and lighting fixtures. We appreciate your loyalty to our company and we look forward to hosting you again in the future. 😊👍
Michael Glickman
hace 1 año - 5 (Experiencia positiva)
I’m so glad to have found my home this summer in Barcelona. I worked with Alex who was very professional and easy to work with. I highly recommend and would certainly come back again next summer.
Respuesta de Ukio
Thank you for the 5-star review, Michael! 😊 We are thrilled to hear that you had a great experience with our team and that you enjoyed your stay in one of our beautifully designed apartments. It was a pleasure working with you and we look forward to having you back next summer! 🌞🏠
Gabriela Ingold
hace 1 año - 5 (Experiencia positiva)
Ukio provided an amazing selection of apartments, and Nadina’s assistance was exceptional. Her expertise and dedication made the process seamless. Highly recommend Ukio and Nadina for anyone seeking a new home!
Respuesta de Ukio
Thank you so much, Gabriela! We are thrilled to hear that you had a fantastic experience with our company and enjoyed our beautifully designed furnished apartments. Your 5-star rating means the world to us! 🌟
Yanitsel Torres
hace 4 años - 5 (Experiencia positiva)
We stayed in one of their apartments in Barcelona for one month and couldn't be happier with the experience. Here are some highlights: tasteful design, high quality linens and towels, high speed internet, top of the line kitchen appliances, great service with quick response when we needed assistance. We will definitely stay with Ukio again in the future.
Respuesta de Ukio
🙌 Thank you so much for your 5-star review, Yanitsel! We're glad to hear you had a fantastic experience during your one-month stay in one of our apartments in Barcelona. We take pride in providing tastefully designed spaces, high-quality linens and towels, and top-of-the-line kitchen appliances. It's also our pleasure to offer excellent service and quick responses to any assistance needed. We look forward to hosting you again in the future at Ukio! 😊
Hakan Yuruoglu
hace 1 año - 5 (Experiencia positiva)
From the first day we showed interest in renting an apartment through Ukio, Alex and his team has been tremendously helpful : They have responded to all requests and questions in a timely manner, came back to us with alternatives and solutions based on our needs and through their dedication, hard work and assistance, we booked our dream home in Barcelona ! Needless to say, it has been a privilege working with Alex and Ukio !
Respuesta de Ukio
🙌 Thank you so much, Hakan! We're thrilled to hear that you had a positive experience with our team and that we were able to help you find your dream home in Barcelona. We appreciate your kind words and look forward to working with you again in the future. 😊
Maria Martinez Reguera
hace 1 año - 5 (Experiencia positiva)
All the process has been smooth and fast. They have always answered back almost immediately and have made sure I received all the information I needed. They are well organised and provide a personal treatment despite the number of clients they receive. They explain everything really simply and well. In a nutshell, they make your life way easier. Really happy! Highly recommended
Respuesta de Ukio
Thank you for the glowing 5-star review, Maria! We are thrilled to hear that your experience with Ukio was smooth and fast. Our team takes pride in providing prompt responses and personalized service to all of our clients. We are so glad we could make your life easier and we appreciate the recommendation. 🌟 #HappyCustomer #PersonalizedService #HighlyRecommended
Claudio Gallicola
hace 1 año - 1 (Experiencia negativa)
Pessimo
Respuesta de Ukio
Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us.
Samuele Falciani
hace 1 año - 1 (Experiencia negativa)
Poca professionalità
Respuesta de Ukio
Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us.
Michele Sceni
hace 1 año - 1 (Experiencia negativa)
Pessimo servizio clienti, foto non corrispondenti alla realtà
Respuesta de Ukio
Thank you for the feedback. Unfortunately, we cannot assist your needs as we are unable to identify you in our guest database. We would also like to highlight that we have seen a number of reviews written in Italian, similar to yours, that are unable to provide information about their experience. We believe that this review, along with the others, are from a competitor who is trying to gain a competitve advantage. We are happy to change our response if you can provide more details of your experience with us.
Virginia Sánchez Brañas
hace 1 año - 5 (Experiencia positiva)
I searched for company apartments, and the person who assisted me, Alex Crespo, was incredibly helpful throughout. He provided constant support and made all arrangements easy, from finding apartments to handling invoicing and reservations. I highly recommend him; it was a great job.
Respuesta de Ukio
🙌 Thank you so much for your kind words, Virginia! We're glad to hear that Alex provided you with excellent assistance and made the entire process smooth for you. We appreciate your recommendation and we hope you enjoy your stay at Ukio apartments. 😊
gerrit knaap
hace 1 año - 5 (Experiencia positiva)
Whereas most of the property managers we contacted were not helpful, deceptive or not responsive, Alex and Masha at UKIO went out of their way to respond quickly and make honest attempts to meet our needs. I almost never leave reviews but I recommend both highly.
Respuesta de Ukio
🙌 Thank you so much for taking the time to leave such a positive review, Gerrit! We're thrilled to hear that our team, Alex and Masha, were able to exceed your expectations and provide such great service. It means a lot to us that you would recommend us highly. We appreciate your support and look forward to hosting you again in the future. 😊
Esin Memecan
hace 1 año - 5 (Experiencia positiva)
Franco was very helpful and responsive during our booking process. We were very happy with his service.
Respuesta de Ukio
Thank you for choosing Ukio, Esin! We're thrilled to hear that Franco provided helpful and responsive service during your booking process. It was a pleasure assisting you. 😊
Vibe Tribe
hace 1 año - 5 (Experiencia positiva)
The customer service is right on target. Sometimes Things can take time to address, just like at my own home, but they are very attentive, respectful supportive. Thank you Ukio. I'll be back for sure!!!!
Respuesta de Ukio
Thank you for your kind words, Vibe Tribe! We are thrilled to hear that you enjoyed our customer service and that we were able to address any issues in a timely and respectful manner. We look forward to welcoming you back to Ukio in the future! 🤩
Jordan
hace 1 año - 5 (Experiencia positiva)
We have absolutely loved our stay with Ukio, it has been perfect for working while also getting an amazing taste of the city of Barcelona. Nadina has been super helpful, always responsive, friendly and helpful. Any time we have had a query, she has responded immediately with a solution - it has made things really straightforward and easy. We will definitely consider Ukio next time we are looking to stay in Barcelona. Thank you Ukio, and thank you Nadina!
Respuesta de Ukio
Thank you so much for your kind words, Jordan! We are thrilled to hear that you had a wonderful stay with us at Ukio and that Nadina was able to provide you with exceptional service. We hope to have the opportunity to welcome you back in the future. 🤩
Reema AlDharrab
hace 1 año - 5 (Experiencia positiva)
I recently finalized my rental process with Ukio and couldn't be happier with the support I received. Etienne was instrumental in making everything smooth and stress-free. Their assistance made the entire experience easier and more enjoyable. Highly recommend Ukio and their outstanding team!
Respuesta de Ukio
Thank you for your amazing 5-star review, Reema! 🤩 We are thrilled to hear that you had a positive experience with our team at Ukio. We are glad that Etienne was able to make your rental process smooth and stress-free. We appreciate your recommendation and look forward to hosting you again in the future. 😊
Jodie Molloy
hace 1 año - 5 (Experiencia positiva)
Nadina, on behalf of Ukio is absolutely outstanding. I couldn’t have asked for a more helpful, friendly person to help with an apartment search. She is insightful, listened to what was needed, so quick to respond. Excellent, talented and the properties are great. Do not go anywhere else.
Respuesta de Ukio
Thank you so much for your kind words, Jodie! We are thrilled to hear that Nadina provided such exceptional service during your apartment search. We pride ourselves on our talented team and beautiful properties. 🤩 Thanks for choosing Ukio!
Gae B.
hace 1 año - 1 (Experiencia negativa)
Ihre hohe Fluktuation erweckt den Eindruck, dass sie sich nicht wirklich darum kümmern, Probleme zu lösen, selbst wenn es eindeutig ihre Schuld ist. Ihr Kundenservice führt keine ordnungsgemäßen Aufzeichnungen über Gespräche und betrachtet ihre Lösungen als endgültig, ohne die Zustimmung des Kunden einzuholen.
Respuesta de Ukio
Hello, we are sorry to hear about the inconveniences you experienced. From the marketing team, we would like to help solve your needs. Could you email marketing@ukio.com with details of your issue and which apartment you are staying at so we can attend to it immediately?
22_3017_ Defani Amanda
hace 1 año - 1 (Experiencia negativa)
Respuesta de Ukio
We appreciate your feedback but without any details about your stay, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide us with more details of your dissatisfaction so we can make improvements to our products and services.
David Hurrle
hace 1 año - 5 (Experiencia positiva)
Franco was incredibly helpful in finding an appropriate flat for our family to accommodate our first month in Spain. We look forward to our stay and working with him for our longer term solution. He was very responsive over the last 5 days, excellent customer service. Thanks again Franco!
Respuesta de Ukio
🙌 Thank you so much for your kind words, David! It was a pleasure helping you find the perfect flat for your family's stay in Spain. I'm thrilled to hear that you had a positive experience and I look forward to continuing to provide excellent customer service for your long term solution. See you soon! 😊
Sandra von Zabiensky
hace 2 años - 1 (Experiencia negativa)
Worst experience ever My water broke in week 25 of pregnancy and I got transported to Barcelona as medical emergency, After spending 2,5 weeks in the hospital I got released into the outpatient program and was in need of an appartment. We discovered Ukio and asked for an apartment close to the hospital, as I was not allowed to be in a longer distance than 20min driving. I was just allowed to walk 15min a day, so everything with easy access was very important. The appartmemt Ukio recommended us on WhatsApp looked good and we booked it. When we moved in, it turned out it was 50qm, not the described 120qm. They just counted the roof top terrace into the square meter. Worst: it was over 30min driving from the hospital. Ukio refused to change the apartment and we had to fully book another one and pay double. The second appartment turns out to be just nicely photographed: it had literally no daylight and just two windows. Not enough: With the second apartment was a major problem with the water system and we had to move immediately to another one. At this time our premature son was three weeks with us in the appartment. Ukio paid help for moving, van and boxing, but we had to leave our prepaid parking (200 Euro) and had to pay additional 380 Euros for two weeks parking. So additionally to the stress ion moving with a premature baby we lost around 600 Euros. Before moving Ukio agreed on supporting for 100 Euros the parking - that was in February and we have never seen that 100 Euros. The new appartment was okay at the first sight, but the heating system was out of control: We stayed in winter time and the sleeping room which had daylight would heat up like crazy. An employee of Ukio checked, but could do nothing about it. One window was broken (would not close), the kitchen was minuscule, the washing machine leaked (was fixed by Ukio) and the pictures on the wall would come of as the frames would not hold them together. Summary: Be very careful when you book with Ukio and check the qm, ask detailed about the flat (daylight) and be informed about the cancellation policy. be also aware, that in case of any problems you will not see your money back or will be able to change apartments. The apartments are decent, nicely designed and good equipped, but have seen better days, you will find a lot of scratches etc. The photos are definitely more flattering than reality. Our only good experience was the communication with staff members hristian and Alexander. You have so much options in BCN, we can only recommend to look somewhere else and not to book with Ukio.We felt they took advantage of our situation as a medical urgency case and with a premature baby and can absolutely not recommend to book here, For sure, we will avoid Ukio in BCN and all other cities. Update: Ukios answer is just false. The issue was not another appartment, it was the circumstance, that we got recommended one, which wasn’t close to the hospital. There was another one free which we additionally had to book. We sownt 7.000 Euros to Umio just for November. Than we had to move out of our Apartment, as there was severe health issues with the water pipes and they jad to be fixed. We had to pay 400 Euros additional fee for parking. We lost so much money and the overal experience was juat really, really bad, except the contact woth Christian and Alexander. But you see the full Story above.
Respuesta de Ukio
Hi Sandra, Thanks for your feedback. We tried to find the best possible apartments given your circumstances but unfortunately, we had limited availability as it was a last minute request. At best, we accommodated multiple apartment changes at your request. As always, if there is anything more we can do, please fell free to reach out. Kind Regards, The Ukio Team
Nicole Bedari
hace 1 año - 1 (Experiencia negativa)
I am really disappointed with this service. My friend recently rented a place with them in Paris and our stay in the apartment has been an absolute disaster. The apartment was old and not well maintained, the furniture was damaged and soiled the walls were full of stains, I found that extremely frustrating and appalling. Ruined my whole experience I cannot stress the disappointment. To top that their customer care department is completely unresponsive, honestly never again!
Respuesta de Ukio
Hi Nicole, We apologize for your less than satisfactory stay in Paris. We do not take negative experiences like your lightly, and we would like to better the situation in our effort of continual improvement. However, as it is your friend who rented the apartment with us, we are unable to help in any way because we need the reservation name or email to be able to locate your stay in our system. Could you please email us at your earliest convenience at guests@ukio.com with your reservation details, and we will gladly assist you in a timely manner. Thanks, The Ukio Team
Alexander Krizhanovsky
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Alelxander, Thanks so much for the five stars! Best, The Ukio Team
Cristina Diaz-Pines
hace 1 año - 5 (Experiencia positiva)
Para empezar es un apartamento muy bien diseñado y equipado para una vida cómoda y agradable en el centro de la ciudad de Barcelona a escasos metros de la Plaza de Catalunya. Además de eso, hay un equipo de mantenimiento que te atiende en tiempo y forma para que todo funcione a gusto del huésped. Un gran equipo este de UKIO.
Respuesta de Ukio
Hola Cristina, Nos alegra mucho saber que disfrutaste de todo lo relacionado con tu estancia en Ukio, desde el apartamento en sí hasta el servicio que recibiste. Muchas gracias por tomarte el tiempo de dejarnos esta increíble reseña. Un saludo, El equipo Ukio
R. G.
hace 1 año - 1 (Experiencia negativa)
Terrible customer service and poor apartment quality. Disappointing overall experience.
Respuesta de Ukio
Hi R.G. We appreciate your feedback, but are unable to find any details about your stay in our records. Without any information, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide us with more details of your booking details and apartment name so we can make improvements to our products and services. Best, The Ukio Team
ΒΑΣΙΛΙΚΗ ΓΡΑΒΙΑ
hace 1 año - 5 (Experiencia positiva)
Alex is excellent, very helpfull! He proposed various solutions, always looking to reach our needs! Hopefully we will cooperate with Alex again soon!
Respuesta de Ukio
Hi ΒΑΣΙΛΙΚΗ ΓΡΑΒΙΑ, Wow! Thank you so much for your kind words about Alex and the service you received. We really hope you enjoy your stay. Best, The Ukio Team
Jansen Lloyd
hace 1 año - 5 (Experiencia positiva)
Well decorated flat in a very central location
Respuesta de Ukio
Hi Jansen, Thanks so much for your positive words about our apartment. We hand pick each apartment for its spectacular location and amenities before designing the interiors to invoke a feeling of home. It's amazing to hear that our guests enjoy these benefits from our hard work. Thanks again for the five stars! Best, The Ukio Team
Tristan Kemitzis
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Tristan, Thanks so much for the five stars! It's always nice to hear that guests are loving their experience with Ukio. Best Wishes, The Ukio Team
Laurel Justice
hace 1 año - 5 (Experiencia positiva)
My stay with Ukio was so fantastic! Comfortable bed, well-stocked kitchen, clean, peaceful and up-to-date decor, and easy to reach when I had a minor problem. I spent 5 weeks in Barcelona, visiting family, and will definitely use Ukio for all my future visits!
Respuesta de Ukio
Hi Laurel, Each furnished apartment is designed specifically for long term stays with your needs in mind, and we are thrilled to hear that you felt just at home during your 5 week stay in Barcelona. Thank you for taking the time to leave us this glowing review, and we hope to host you again soon! Best, The Ukio Team
Tina Ikonomova
hace 4 años - 5 (Experiencia positiva)
I spent a month in the amazing BATAM apartment in the center of Barcelona. Everything was at a very high level, very good location, coziness and comfort. It was a wonderful experience. Thanks for everything :)
Respuesta de Ukio
Hi Tina, Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience reflects that. We’ll be happy to host you when you’re ready to venture around the city again. Best, The Ukio Team
Ksenia Nikolaenko
hace 1 año - 5 (Experiencia positiva)
I was not successful to rent an apartment from Ukio, but want to highlight the communication with Nadina - she is a professional, highly recommend
Respuesta de Ukio
Hi Ksenia, Our team is always here to help, and although we're disappointed that we couldn't fine the right apartment for you, we're pleased to know that you received excellent service during your search with Ukio. We wish you the best of luck in finding an apartment. Best Wishes, The Ukio Team
NBA SAVAGE
hace 1 año - 5 (Experiencia positiva)
I really enjoyed my stay at Ukio! Apartment was beautiful and the neighborhood very nice. I will definitely come back here again!
Respuesta de Ukio
Hi NBA Savage, We're thrilled to hear that you enjoyed your stay in Barcelona. We hand pick each furnished apartment for its location and amenities for our guests. Thank you so much for taking the time to leave us this outstanding review. Best, The Ukio Team
Matt Altman
hace 1 año - 1 (Experiencia negativa)
Horrible experience with Ukio. Their service and communication is non existent. Getting even the littles things fixed takes weeks. We moved to a unit for the pool that they say was professionally managed but it’s not. We’ve been unable to use it since being here and they have done nothing to remedy the situation.
Ashley Devlin
hace 1 año - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for your 5-star rating, Ashley! We are delighted to hear that you enjoyed your stay at our beautifully designed and furnished apartments. We hope to have you as our guest again in the future. 😊
Gabriel Fernández
hace 1 año - 5 (Experiencia positiva)
I highly recommend staying with Ukio. Gillian made it easy and gave me several options. Bedrooms and bathrooms were in perfect condition. Overall a great experience.
Respuesta de Ukio
Thank you so much for your kind words and 5-star rating, Gabriel! We are thrilled to hear that you had a great experience with Ukio. Our team works hard to provide beautifully designed and well-maintained apartments for our guests. We hope to welcome you back again soon! 😊🏠
Solene Dupont
hace 1 año - 1 (Experiencia negativa)
The apartments are not well maintained and issues are apparent from the first day inside. The only way to get the team to do anything is to follow up with them repeatedly. I'd also advise prospective customers to be extremely attentive in regards to obviously deceptive reviews on here, which all follow the same playbook: someone who's never stayed in an apartment writes to thank someone in the company for their great service, blablabla. Do not let yourself be fooled!
Respuesta de Ukio
We appreciate the feedback, however, we do not have anyone booked under your name. As such, we are led to believe that this is a fake review and does not reflect an authentic customer experience. In regard to the reviews thanking someone, our sales agents and guest operations team ask our clients to leave a review after we provide them a service. They are all satisfied customers leaving authentic reviews. This is a normal practice for any service-related industry.
Montserrat Farres Lardín
hace 1 año - 5 (Experiencia positiva)
Ukio gestiona dos pisos de la familia en Barcelona, el trato es impecable, muy profesionales, cumplen siempre puntualmente con los pagos y mantienen los pisos impecables. Muchas gracias Ukio.
Respuesta de Ukio
Thank you so much, Montserrat! We are thrilled to hear that you had a wonderful experience with Ukio. We strive to provide excellent service and maintain our apartments in top condition. Your satisfaction is our top priority. 😊
Dani Ruiz Basas
hace 1 año - 5 (Experiencia positiva)
Mi estancia con Ukio fue inmejorable. El proceso fue sencillo y agradable y la ayuda de Gillian solucionó todas las cuestiones que surgieron.
Respuesta de Ukio
Thank you so much for your 5-star review, Dani! We are thrilled to hear that your stay with Ukio was unbeatable and that our team member Gillian was able to assist you with any issues that came up. We strive to make the process simple and enjoyable for all of our guests. 🌟 #UkioHospitality
Maria Zambigadis
hace 1 año - 5 (Experiencia positiva)
Ernesto was most helpful in getting me to the correct department within Ukio to assist in finding me another Ukio apartment to rent! He was able to get this done within minutes! Big thank you to Ernesto for his prompt response to my matter that I could not resolve after many days of trying!! Thank you again for your kindness!
Respuesta de Ukio
🙌 Thank you for the kind words, Maria! We are delighted to hear that Ernesto was able to assist you so quickly and efficiently. We strive to provide the best possible service to our clients and we are glad that he was able to help you find another Ukio apartment. Your satisfaction is our top priority and we appreciate your continued support. Thank you again for choosing Ukio! 🏠
Alexander Petschar
hace 2 años - 5 (Experiencia positiva)
Fast reply of Gonzalo after an issue with the keys, thank you!
Respuesta de Ukio
Thank you for the kind words, Alexander! We are glad that Gonzalo was able to provide a quick response and resolve your issue with the keys. We appreciate your feedback and hope you enjoy your stay at one of our beautifully designed apartments. 🙌
FLO
hace 2 años - 5 (Experiencia positiva)
I stayed in a Ukio apartment with my boyfriend in Barcelona. The apartment was amazing and well located. We would definitely rent a Ukio apartment again. Thanks to Gillian for helping us find the best match for us.
Respuesta de Ukio
🙌 Thank you so much for your 5-star review, FLO! We are thrilled to hear that you and your boyfriend enjoyed your stay at Ukio's beautifully designed apartment in Barcelona. We are glad that the location was convenient for you and that you would consider staying with us again in the future. We will be sure to pass along your compliments to Gillian for her excellent assistance. We look forward to welcoming you back to Ukio! 😊
Jeff
hace 2 años - 5 (Experiencia positiva)
Fantastic apartment!! Highly recommend it!!
Respuesta de Ukio
Thank you so much for your wonderful review, Jeff! We are thrilled to hear that you had a fantastic experience at our apartments. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future. 🙌🏼
Julian Mesalles
hace 2 años - 1 (Experiencia negativa)
Marita Campanero
hace 2 años - 5 (Experiencia positiva)
Mi agradecimiento al Sr Alex Crespo, su profesionalidad, eficacia y amabilidad ,son de una calificación muy alta,sin lugar lo recomendaría todos los amigos que necesiten ,piso ......este Sr seguro se lo arregla bien y rápido...
Respuesta de Ukio
Hola Marita, Muchas gracias por tus amables palabras sobre nuestro miembro del equipo. Trabajamos duro cada día para proporcionar un excelente apoyo a nuestros huéspedes, y estamos encantados de saber que encontraste el apartamento de tus sueños con la ayuda de Alex. ¡Estamos deseando que llegue tu estancia! Saludos, El equipo Ukio
Martiniano Blanco Fernandez
hace 2 años - 5 (Experiencia positiva)
Alex nos ha dado un trato inmejorable. Nos consiguió el piso de MONTSIA y estamos encantados. Es atento y educado. El servicio de Ukio es rápido y eficaz. Lo recomiendo 100%
Respuesta de Ukio
(Translated Response) Thank you for your kind words, Martiniano! We're thrilled that you enjoyed your stay at the MONTSIA apartment and that Alex provided excellent service. We appreciate your recommendation and hope to welcome you back in the future! 😊
Cristian Peiro
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for your 5-star review, Cristian! We're thrilled to hear that you enjoyed your stay in our beautifully designed furnished apartments. We hope to have you as our guest again soon! 😊
S S
hace 2 años - 1 (Experiencia negativa)
Respuesta de Ukio
We appreciate your feedback but without any details about your stay, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide us with more details of your dissatisfaction so we can make improvements to our products and services.
sebastian macias brito
hace 2 años - 5 (Experiencia positiva)
Me ayudaron en menoa de 24 horas a encontrar piso. Los pisos son geniales!
Respuesta de Ukio
Hola Sebastian, Siempre estamos encantados de ayudar a la gente a encontrar el apartamento perfecto para su estancia en Barcelona. Muchas gracias por tomarte el tiempo de dejarnos esta increíble reseña. Un saludo, El equipo Ukio
Tomas Franzen
hace 2 años - 5 (Experiencia positiva)
We had a very smooth checkout from the apartment with great help from Daniela
Respuesta de Ukio
Thank you for the 5-star review, Tomas! We're thrilled that you had a smooth checkout from our beautifully designed furnished apartment. We appreciate your kind words and are happy to hear that Daniela provided great help. 😊
Elinoelle Senina
hace 2 años - 1 (Experiencia negativa)
Do not stay at their apartments. Worst service in Barcelona. Unprofessional staff. Overpriced and not maintained well. I hope their company gets shut down. La peor experiencia. No te quedes con Ukio. Son una empresa fraudulenta. Muy poco profesionales y sus apartamentos no están bien mantenidos.
Deniz Orbay
hace 2 años - 4 (Experiencia positiva)
Respuesta de Ukio
Thank you for your positive rating, Deniz! We are delighted to hear that you had a great experience with our company Ukio. We strive to provide beautifully designed and comfortable apartments for our clients. 🙌
Justine Tizzard
hace 2 años - 1 (Experiencia negativa)
I live in Hong Kong and had intentions to rent an apartment in Paris for a duration of three months during the summer. I proceeded to contact Ukio over the phone in order to secure one of their apartments that were advertised online at a monthly rate of 3000€. However, I encountered several negative aspects throughout the process. To begin with, it was exceedingly challenging to establish communication with them via phone as I saw the number on their website. Additionally, it is crucial to remain cautious since all the prices displayed on their website are deceptive. They deliberately showcase lower prices to deceive potential customers. Consequently, when they eventually provide the actual quotation, the monthly rate skyrockets from 3000€ to 5500€. Moreover, there are numerous concealed costs that they conveniently neglect to inform you about. After enduring such a disappointing experience and taking into account the multitude of negative reviews I have come across, it is abundantly clear that I will never, under any circumstances, make any future bookings with this company. I strongly advise against utilizing Ukio for your accommodation needs. Instead, I recommend exploring alternative options. By doing so, you can save your hard-earned money and have a more reliable and satisfactory experience.
Respuesta de Ukio
Hello Justine Tizzard, We appreciate your feedback, however, we do not believe we are deceptive at all about our prices. We are a monthly rental business and our prices react to demand and availability. The price you see on the website is the rental price for a month's stay at the earliest possible date. If you choose to stay longer, the total rental price adapts to the pricing for those other months. Furthermore, we also provide you with all additional costs before you finalize your booking. As such, you are completely transparent about what you are paying for. Finally, it is unfortunate but you are looking for accommodations in Paris during the Olympic Games so the demand is very high. You will find it difficult to find alternative options that offer the same amenities at more competitive prices.
David Crumbine
hace 2 años - 5 (Experiencia positiva)
Ukio is our soft landing after moving from the US, and that's a wonderful place to be. They do two things really well: their apartments are beautifully furnished, and they are more than willing to help with all the questions we had living in a new city and country. They go out of their way to take care of us, making my family feel like we're getting more than just renting an apartment. Thank you, Ukio, for all that you do. [update 2024 May] Daniela was really helpful with finding, scanning, and sending me mail I needed after we left our apartment. This was a service I didn't even anticipate being an option. I so appreciate Ukio's A+ concierge service.
Respuesta de Ukio
Thank you David for your wonderful review! We are so glad that Ukio has provided you with a smooth transition into your new home. Our team takes pride in providing beautifully furnished apartments and exceptional service to our tenants. We are happy to have been able to assist you and your family with any questions or needs you may have had. We hope you continue to enjoy your stay with us. 🌟 #UkioHospitality
Dongwei Qiu
hace 2 años - 1 (Experiencia negativa)
Respuesta de Ukio
We appreciate your feedback but without any details about your stay, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide us with more details of your dissatisfaction so we can make improvements to our products and services.
Adriano Laranjeira
hace 2 años - 5 (Experiencia positiva)
First class assistance, places, service and a special gratitude for Daniela from UKIO team, who gave us an incredible support during our stay.
Respuesta de Ukio
🙌 Thank you so much for the 5-star rating, Adriano! We are thrilled to hear that you had a first-class experience with our assistance, places, and service. We will make sure to pass on your special gratitude to Daniela from our UKIO team for providing incredible support during your stay. It was our pleasure to have you as our guest. 🏠👏
Koby Sterling
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Koby, Thank you for your positive rating, Deniz! We are delighted to hear that you had a great experience with our company Ukio. We strive to provide beautifully designed and comfortable apartments for our clients. 🙌
Amanda Jean Eekhoff
hace 2 años - 5 (Experiencia positiva)
Ukio really is the best option for furnished apartments in Barcelona! It’s one less thing to worry about while making the move to Spain, or even just for holiday. They are very helpful and will make sure your stay is very enjoyable.
Respuesta de Ukio
🙌 Thank you so much for your kind words, Amanda Jean! We are thrilled to hear that you had a great experience with Ukio and that our furnished apartments in Barcelona met your expectations. We are always here to make your stay as enjoyable and worry-free as possible. Thank you for choosing Ukio for your stay in Spain! 😊
Carol Melo
hace 2 años - 1 (Experiencia negativa)
HORRIBLE! Ellos retrasan tu fianza y te dan mil desculpas, sin decir una fecha de verdad, mienten y dicen que han hecho, pero no. Envié correo, mensaje por WhatsApp y no me contestavam, solo por llamada me contestaron. La fianza se devuelve con 1 mês, y yo solo recebi con casi 2! Ellos sempre me pedían mas días, pero no hacían! Y no me daban una fecha concreta. Entonces pones este comentario y lo hacen y te piden para sacar-lo después.
Respuesta de Ukio
Hola Carol, Sentimos mucho que hayas tenido problemas para recibir tu fianza. Ya te hemos devuelto el depósito, así que puedes esperar recibirla en los próximos días. Si tienes algún otro problema, no dudes en ponerte en contacto con nosotros. Un saludo, El equipo de Ukio
Oscar Bergnes
hace 3 años - 5 (Experiencia positiva)
Empresa interesante. Con muchas personas trabajando, quizas 30/40 personas, dinamica, con buena integracion del personal (buen rolli dirian algunos). Transmite confianza, seriedad, empatia, te sientes comodo trabaja do con ellos, muy amables. Y no se ofendieron con mis exigencias al transmitirles mi necesidad de garantias... Flexibles, organizados, disciplinados. Ya conozco tres propietarios que tienen su piso con Ukio y pensamos lo mismo.
Respuesta de Ukio
(Translated response) Thank you so much for taking the time to share your experience with Ukio, Oscar! We are delighted to hear that you found our team dynamic, friendly and professional. Our priority is to ensure our clients feel comfortable and confident when working with us. We greatly appreciate your support and look forward to continuing to provide excellent service to both owners and tenants. 😊
Michel Magalhães
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
👍 Thank you for the 5-star rating, Michel! We are glad to hear that you enjoyed your stay at our beautifully designed furnished apartments. We hope to have you as our guest again soon! 😊
Sonia B
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
👋 Thank you for the amazing experience! 🙌 Thank you so much for the 5-star rating, Sonia! We're thrilled to hear that you had an amazing experience with Ukio. 😊
Mónica Redondo
hace 2 años - 5 (Experiencia positiva)
Thank Jian for the support!
Respuesta de Ukio
Thank you for the kind words and 5-star rating, Mónica! We are thrilled to hear that you had a great experience with our company Ukio. 🌟
Paula Esther Gutiérrez Artigas
hace 2 años - 1 (Experiencia negativa)
Llevo desde enero con ellos y hasta ahora en cuanto la atención al cliente bien, sin embargo llevo semanas pidiendo la limpieza que nos corresponde una vez al mes y no me contestan, me dan largas y su servicio al cliente deja mucho que deseas. De igual manera, he notificado de algunos problemas del departamento y no me hacen caso y ni se molestan en contestarme.
Respuesta de Ukio
Hola Paula Esther, Sentimos que tu experiencia de atención al cliente con nosotros no haya estado bien. Te aseguramos que nuestro equipo hará todo lo posible para ayudarte. Si necesitas algo más, no dudes en enviarnos un mensaje en cualquier momento, y nos pondremos en contacto contigo lo antes posible. Saludos, El equipo de Ukio
Matus Smolen
hace 2 años - 5 (Experiencia positiva)
Great support, Jian quickly responded to our issue and helped resolve. Thank you.
Respuesta de Ukio
Thank you for the 5-star rating, Matus! We are thrilled to hear that you had a great experience with our support team, especially Jian. We always strive to provide top-notch service to our valued customers. Thank you for choosing Ukio for your monthly stays or longer. 😊
Erik Graff
hace 2 años - 1 (Experiencia negativa)
juana riso
hace 2 años - 5 (Experiencia positiva)
Recomendado! Estuve viviendo en este lugar durante 4 meses y fue una experiencia increíblemente acogedora. El lugar está completamente equipado con elementos básicos y detalles encantadores como velas, cuadros e incluso máquinas para moler café. Además, el WiFi funciona increíblemente bien y el servicio de mantenimiento es excelente; vinieron a hacer mantenimiento de la lavadora, secador y lavaplatos. El personal fue un amor y siempre estuvo disponible las 24 horas para cualquier consulta o necesidad. Realmente todo fue perfecto, ¡me sentí como en casa! - Recommended! I stayed here for 4 months and it was an incredibly cozy experience. The place is fully equipped with basic amenities and lovely details such as candles, paintings, and even coffee grinding machines. Additionally, the WiFi works incredibly well, and the maintenance service is excellent; they came to do maintenance on the washing machine, dryer, and dishwasher. The staff was incredibly friendly and available 24/7 for any inquiries or needs. Everything was truly perfect, I felt right at home!
Respuesta de Ukio
Hola Juana, Nuestros apartamentos están especialmente diseñados para que nuestros huéspedes se sientan como en casa, y estamos muy contentos de saber que te sentiste exactamente así. Muchas gracias por elegir Ukio, y esperamos verte de nuevo en el futuro. Un saludo, El equipo de Ukio
Giota Kalogirou
hace 2 años - 1 (Experiencia negativa)
UPDATE: they offered 150 euro for taking down this review - that's all you really need to know about their business. literally the worst experience leasing apartments. After living in 9 countries and dealing over 15 landlords - THE WORST! We arrived at check-in only to find an apartment full of construction materials and completely unready. They tried to remedy the situation by first acting as if it was "dust", when there was caked in throw-up in carpets and the walls looked like there was a small animal sacrifice that had taken place. Dirty towels, random construction iterms all over the apartment. Overall their customer support was terrible and it seems like they have a high turnover rate. Please save your money and lease on a different site. The linen and chatels advertised are "just for staging purposes" and everything in the apartments it's the cheapest IKEA things you can buy.
Respuesta de Ukio
Hi Giota, Thanks for your feedback. Our team has been in constant communication with you over the phone and through email. We were alerted of your complications during check in and dealt with them in a timely manner. We relocated you to a different apartment, which you were satisfied with. You even requested an extension of stay, which we unfortunately couldn't arrange due to a lack of confirmation until it was too late. We are sorry to hear that your experience with us did not go better, but everything on our part has been done to try to improve the situation. We wish you the best. Regards, The Ukio Team
Solcito Varde
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Solcito, Thanks so much for the five stars! We are glad you enjoyed your stay. Best, The Ukio Team
--
hace 2 años - 1 (Experiencia negativa)
Respuesta de Ukio
We appreciate your feedback but without any details about your stay, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide us with more details of your dissatisfaction so we can make improvements to our products and services.
Miryam Brotons Borrell
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Miryam, Thanks so much for the five stars! We are glad you enjoyed your stay. Best, The Ukio Team
Oyku Tali
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for the 5-star rating and for choosing Ukio for your monthly stay. We are delighted to hear that you enjoyed our beautifully designed furnished apartments. We appreciate your support and hope to welcome you back in the future.
Cecilia Nicolich
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star review, Cecilia! We're thrilled to hear that you enjoyed your stay at our beautifully designed furnished apartments. We hope to have the pleasure of hosting you again for your next monthly trip or longer stay. Thanks for choosing Ukio!
Karina Reyes
hace 2 años - 5 (Experiencia positiva)
I stayed in an apartment in Barcelona and fell in love with this company. The interior design is out of this world and is even better than in the photos. Also, the apartment we stayed in was in perfect condition and we had such a great stay. Monthly cleanings was a great added touch, and the service was so nice and reactive. We enjoyed our stay so much that we booked again in Madrid. I’m a HUGE fan of Ukio 😍
Respuesta de Ukio
Response: Thank you so much for your kind words, Karina! We're thrilled to hear that you had such a great experience with us in Barcelona and that you loved the interior design of our apartments. We're glad to have met your expectations and we can't wait to welcome you back in Madrid. Your support means a lot to us! 😊
A
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for your 5-star rating and for choosing Ukio for your monthly stay. We are thrilled to hear that you enjoyed our beautifully designed furnished apartments. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Ukio!
Carolina Faria
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Carolina! We are thrilled to hear that you enjoyed your stay at one of our beautifully designed furnished apartments. We strive to provide the best experience for our guests and we are happy to know that we met your expectations. We hope to have the pleasure of hosting you again in the future. Cheers!
Georgios Kalliantasis
hace 2 años - 1 (Experiencia negativa)
Their customer service doesn’t actually keep track of the communications with the customer and take their suggestions for resolutions as set in stone… without the client actually accepting the terms. Moving into the apartment and finding paint dust and construction equipment everywhere was not a good look and they refused to find a middle ground when they made us move around town 3 times in one week because their apartment was not ready on time. Seems like their turnover is too quick and they don’t actually care to resolve a problem when the situation they put us in was 100% their fault.
Respuesta de Ukio
Hi George, We appreciate your feedback, but we are unable to locate your booking information in our system. In order to assist you further, could you please provide the apartment you stayed at and who made the booking so we can give better feedback and make improvements to our products and services. Kind Regards, The Ukio Team
Carlota Vallet
hace 2 años - 5 (Experiencia positiva)
The apartments was great. If you are looking for a relatively short term stay where you can feel like home I believe Ukio is the go-to place. The team was always incredibly helpful and willing go to the extra mile for anything I needed. I’ll repeat in another city for sure!
Respuesta de Ukio
Thank you so much for the 5-star rating, Carlota! We're so glad to hear that you enjoyed your stay with us at Ukio. We strive to provide beautifully designed and furnished apartments for our guests, and we're thrilled that you appreciated it. We hope to have the opportunity to host you again in the future. Best regards, the Ukio team.
santi pigrau
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you for the 5-star review, Santi! We are delighted to hear that you enjoyed our beautifully designed furnished apartments for your monthly stay. It was a pleasure having you as our guest at Ukio. We hope to welcome you back soon for another comfortable and enjoyable stay. Thank you for choosing Ukio for your accommodation needs.
Cassel Evens
hace 2 años - 1 (Experiencia negativa)
Disappointed doesn't begin to describe our experience with this supposed 'luxury' short-term lease. The amenities were nothing short of cheap, far from the high-quality standards promised. From threadbare linens to flimsy kitchenware, the reality fell painfully short of the glossy brochure. As if that weren't enough, the customer service was abysmal, leaving us feeling like an afterthought rather than valued guests. Save your time and money – look elsewhere for a truly luxurious stay.
Respuesta de Ukio
Hi Cassel Evens, We appreciate your feedback. However, we cannot find you in our booking database. As such, we are in a position to believe that you were not an actual client and that this is a dishonest review. If this is not the case, please provide the apartment you stayed at and who made the booking so we can provide better feedback and make improvements to our products and services.
sergi aznar
hace 2 años - 5 (Experiencia positiva)
Los pisos estan espectaculares y la atención de Sergio es muy buena
Respuesta de Ukio
Thank you so much for your 5-star review, Sergi! We're thrilled to hear that you enjoyed our beautifully designed furnished apartments and Sergio's excellent service. We hope to have the opportunity to welcome you back for another stay in the future. Best regards, Ukio team.
Aina Vallès Cano
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5 star rating, Aina! We are thrilled to hear that you enjoyed your stay at our beautifully designed furnished apartments. We hope to have the pleasure of hosting you again for your future monthly stays or longer. Thank you for choosing Ukio!
Maria Rojas Vallet
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Maria, Thanks so much for the five stars! We are so glad that you enjoyed your stay with us. Best, The Ukio Team
Tanit Gonzalez
hace 2 años - 5 (Experiencia positiva)
La atencion de sergio estupenda, super cercano y atento
Respuesta de Ukio
Thank you for taking the time to leave a review, surfingonthemoon! We are so glad to hear that Sergio provided you with excellent service and made your experience with Ukio a positive one. We hope to have the opportunity to welcome you back for another stay in our beautifully designed furnished apartments. Thank you for choosing Ukio!
Xavi Munner S
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Xavi! We are thrilled to hear that you enjoyed your stay in one of our beautifully designed furnished apartments. We hope to have the opportunity to host you again for your next monthly stay or longer. Thank you for choosing Ukio!
Victor Gutierrez Garcia
hace 2 años - 5 (Experiencia positiva)
I have been staying in a Ukio apartment in Barcelona for three weeks and I still don't know how I will do when I return home. Thank you very much for your attention Julia! You are a charm!
Respuesta de Ukio
Hi Victor, We are thrilled to hear that you enjoyed your stay so much that you don't want to go home yet! Thank you so much for this amazing review, and we hope to host you again soon. Best, The Ukio Team
Sandra Cabero
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Thank you so much for the 5-star rating, Sandra! We are delighted that you enjoyed your stay at our beautifully designed furnished apartments. We hope to have the pleasure of hosting you again for your next monthly stay or longer. Best regards, the Ukio team.
E. M.
hace 2 años - 5 (Experiencia positiva)
Delighted. The best was the service that Julia offered me, I will repeat for sure!
Respuesta de Ukio
Thank you for your 5-star rating, E.M.! We are thrilled to hear that you had a delightful experience with us. Julia is an integral part of our team and we are glad she provided you with excellent service. We look forward to having you as our guest again in the future!
Miquel Fortuny Riera
hace 2 años - 5 (Experiencia positiva)
Excelente servicio de Sergio y los pisos muy bien diseñado!
Respuesta de Ukio
Thank you for your kind words, Miquel! We are thrilled to hear that you had an excellent experience with our service and that you enjoyed our beautifully designed apartments. We hope to have the opportunity to welcome you back for another stay in the future. Thank you for choosing Ukio!
Santi Servat Real
hace 2 años - 5 (Experiencia positiva)
He hablado con un tal Sergio por telefono, super amable y lo alojamientos son espectaculares!! 100% recomendable.
Respuesta de Ukio
Thank you for taking the time to share your positive experience with our company and our team member Sergio. We are delighted to hear that you found our accommodations spectacular and we truly appreciate your recommendation. Thank you for choosing Ukio for your stay.
ignacio serra rovira
hace 2 años - 5 (Experiencia positiva)
El servicio de Sergio ha sido excelente y los pisos aún mejores!
Respuesta de Ukio
Thank you for your kind words, Ignacio! We're thrilled to hear that Sergio provided excellent service and that you enjoyed our beautifully designed apartments. We hope to have you back as a guest again soon! - The Ukio Team
Maria Álvarez Garcia
hace 2 años - 5 (Experiencia positiva)
Awesome. Very good service provided by Julia, thanks alot! We will repeatttt!
Respuesta de Ukio
Thank you, Maria! We are so glad to hear that Julia provided you with excellent service. We look forward to hosting you again in the future!
Alvaro Galvez Nuez
hace 2 años - 5 (Experiencia positiva)
Good service.Thanks Júlia!
Respuesta de Ukio
Thank you for your 5-star rating, Alvaro! We are thrilled to hear that you had a great experience with our company and that Júlia provided excellent service. We hope to have the opportunity to welcome you back to one of our beautifully designed furnished apartments in the future. Thank you for choosing Ukio!
TOMAS BIEL
hace 2 años - 5 (Experiencia positiva)
Gracias!
Respuesta de Ukio
Hola Tomas, Gracias por las cinco estrellas. Esperamos que disfrute de su estancia. Saludos, El equipo de Ukio
Kevin McInroy-Edwards
hace 2 años - 1 (Experiencia negativa)
UPDATE BELOW: I have been renting from Ukio for going on two years now. I have had good and very bad experiences. Mainly bad. I have rented 3 apartments. Ukio is run by a group of mostly very unprofessional young people who take no accountability when things go wrong in an apartment. Twice I had to withhold rent just to get them to fix something. And it was not something small, no water for four days the day after I moved in! Some apartments are not as represented in their website photos. I know this for a fact since one apartment I stayed in received a new couch during my stay. The old couch remains on their website photos after nearly 2 years and is completely different. You cannot visit an apartment prior to renting, and rarely will they provide you the exact location so you can check out the neighborhood. Something very important in Barcelona. Watch out for their “additional fees and utility charges” too! Their “reasonable rents” can be increased by almost 15% when you factor those in. The apartments are furnished with cheap IKEA furniture and decor. The kitchenware is also cheap. Bottom line, if you do not care about service, you like dealing with unprofessional 20 something’s with attitude, and are willing to chance the old “bait and switch” situation, then go for it. My advice, keep looking. There is a reason Ukio always has apartments available. Update: Be sure and read Ukio’s unprofessional reply. Jajaja! Most likely written by one of the unprofessional 20 or 30 something’s. I will not mention names :)) I stick by my assessment of Ukio’s professionalism as evidenced by their reply. Bottom line, they did not being held accountable for their inferior service. KEEP LOOKING!!!!
Respuesta de Ukio
Hi Kevin, Thank you for your feedback. Throughout your stay with us, you were extremely rude to our staff members, who were trying to accommodate for your many requests. We offer virtual tours as well as in person tours when possible prior to renting for our guests to get a good idea of what the apartment is like. If we ever replace a furniture piece, we replace it with one of equal or better value. It takes time to arrange a shooting, which is not possible to do when guests are staying in an apartment, but the furniture that is shown on the website is present in each apartment. Through all of these complaints, you tried to rebook three times with us, to which we had to refuse. If you would like to talk more about any other issues, we'd be happy to open a discussion. Best Wishes, The Ukio Team
Hayley Wright
hace 2 años - 5 (Experiencia positiva)
We’ve been Ukio guests in 3 different apartments over the course of 10 months. We love the design of the properties, the locations and the great customer service. Jian has been extremely helpful and professional throughout our most recent stay. Highly recommend Ukio :)
Respuesta de Ukio
Thank you so much for your kind words, Hayley! We are thrilled to hear that you have enjoyed your stays in our apartments and appreciate your loyalty to Ukio. We are also glad to hear that Jian provided excellent customer service during your most recent stay. Thank you for recommending us. We look forward to welcoming you back in the future!
sandra van galen
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Sandra, Thanks so much for the five stars! We are glad that you're enjoying your stay. Best, The Ukio Team
Àlex Novelles Vilardell
hace 2 años - 5 (Experiencia positiva)
Me alojé durante 6 semanas en uno de sus apartaments de barcelona. Muy contento con el trato y el servicio. El piso muy limpio y amplio con todas las comodidades incluidas.
Respuesta de Ukio
Hola Alex, Estamos encantados de que hayas disfrutado de tu estancia en tu apartamento de alquiler en Barcelona con Ukio. Nos encanta saber todo sobre tu experiencia con nosotros, y si alguna vez vuelves a buscar una estancia de un mes, ya sabrás dónde encontrarnos. Un saludo, El equipo de Ukio
НАДЕЖДА САНКОВА
hace 2 años - 5 (Experiencia positiva)
Super apartment! Super managers, a specially Santi, very nice and helpfull! Highly recommend the service and apartments from UKIO! Next time i will stay again with UKIO!!! Nadya Sankova ( Barcelona 19.03.24-21.04.24).
Respuesta de Ukio
Hi Nadya, We are thrilled that you loved both your Barcelona apartment and the full service from our team. Thank you for taking the time to leave us this kind and thoughtful review, and we hope to host you again in the future. Best Wishes, The Ukio Team
Inna Boren
hace 2 años - 5 (Experiencia positiva)
It was lovely to work with Jian. I really appreciate his help with everything.
Respuesta de Ukio
Hi Inna, Thanks so much for your kind words about our team member. We hope you found your perfect rental apartment and that you have an amazing stay. Best, the Ukio Team
Maria Paula Mendez
hace 2 años - 5 (Experiencia positiva)
Santi de servicio al cliente, siempre responde de manera atenta y dispuesta a ayudar. Su servicio es impecable
Respuesta de Ukio
Hola Maria Paula, Muchas gracias por tus amables palabras. Nos encanta escuchar de los huéspedes satisfechos acerca de su experiencia con los miembros de nuestro equipo. Le deseamos una agradable estancia. Un saludo, El equipo Ukio
Tams C.
hace 2 años - 3 (Experiencia positiva)
Advertised as tasteful design, my stay at Zamba in Barcelona was anything but, with numerous defects, the secondary bathroom had a really bad odor and a lack of soundproofing that made peace non existent. The operations team response to issues was disorganized, ending in unjustified charges to my deposit (that ended up being resolved after several email interactions) My stay was ok i cannot say it was extraordinary or amazing, but it was ok! Tip, take pictures of everything at the beginning and email them to the operations team to avoid getting charged at the end for things that are not your fault!
Respuesta de Ukio
Hi Tamara, Thank you for taking the time to leave us this review. We are sad to hear that your stay wasn't amazing, but your feedback will help us get better going forward. Our operations team works hard every day to ensure our guests the best stay, and though we are glad to hear that everything got sorted in the end, we take your feedback very seriously in ways we can improve. Thank you for your review, and we wish you the best. Kind Regards, The Ukio Team
Khaoula el haouije
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Khaoula, Thank you for taking the time to rate us 5 stars. We hope you enjoy your stay. Kind Regards, The Ukio Team
Maria Luiza Garcia
hace 2 años - 4 (Experiencia positiva)
Respuesta de Ukio
Hi Maria Luiza, Thanks so much for the 5-stars! We hope you enjoyed your stay in Barcelona. Best, The Ukio Team
JP Ngindu
hace 2 años - 1 (Experiencia negativa)
My experience in Barcelona has been terrible (Flat Aleu). The team on the phone is super friendly and apparently responsive to the issues (not small issues when it comes to the electricity or the heating/AC units not functioning) but nothing gets done. I've been here 5 months too busy to look for another flat because of work and travels but I've had two technicians come in and tell me the things are wrong then nothing happening on the UKIO side and when I speak to them on the phone it's like they're unaware of what the technicians have flagged. As I write this I am in the process of having to find a new flat outside of Ukio. Do not stay with them, it is not worth the price.
Respuesta de Ukio
Hi JP, We apologize for your subpar experience, but we believe that we have already been in the works of solving these problems together. We have moved you from your original flat to a second one to help compensate for the noise outside. All of the small issues regarding the electricity, heating, and AC units have been fixed. If there is anything more we can do for you, please let us know and we would be happy to assist. Best, The Ukio Team
Alonso Vargas
hace 2 años - 5 (Experiencia positiva)
Un excelente servicio de Santiago!
Respuesta de Ukio
Hola Alonso, Muchas gracias por tomarte el tiempo de escribirnos esta increíble reseña. Estamos muy contentos de que te haya gustado nuestro servicio. Un saludo, El equipo Ukio
Fabio Felix Pereira
hace 2 años - 5 (Experiencia positiva)
I just had a great time at the apartment. All really good, soft bed and very clean. Very happy with this accomodation and would definatelly recomend.
Respuesta de Ukio
Hi Fabio, We are so happy to hear that you had an amazing time staying in your Ukio apartment. Thank you so much for recommending us, and we hope to host you again soon. Best, The Ukio Team
varsha patyal
hace 2 años - 5 (Experiencia positiva)
Very good👍
Respuesta de Ukio
Hi Varsha, We appreciate you taking the time to leave us this positive review. Thank you for being a loyal Ukio guest. Best, The Ukio Team
Natalie Goldberg
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Natalie, Thanks so much for your five star rating. We really appreciate it, and we hope you enjoy your stay. Kind Regards, The Ukio Team
Emiliana V
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Emiliana, Thanks so much for the five stars! We are thrilled to hear you're loving Ukio. Best Wishes, The Ukio Team
כפיר גונן
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi כפיר גונן, Thanks so much for the five stars! We hope you have a pleasant stay. Best Wishes, The Ukio Team
Erika Vargas
hace 2 años - 4 (Experiencia positiva)
Respuesta de Ukio
Hi Erika, Thanks for your positive rating. We'd love to hear more about why you gave us four stars and what we can improve to make it a 5/5. Please, feel free to reach out to us at hello@ukio.com to let us know. Best, The Ukio Team
Brahim Abid Charef
hace 2 años - 5 (Experiencia positiva)
Very professional very polite and very helpful...thank you for your support
Respuesta de Ukio
Hi Brahim, Thanks so much for your kind words. We're always happy to provide support for our guests! Best, The Ukio Team
Eliza Reid
hace 2 años - 4 (Experiencia positiva)
Jian was very quick at helping us solve our Internet problem. Thank you Jian for your help.
Respuesta de Ukio
Hi Eliza, We are glad to hear your internet problem got solved quickly and easily. Thanks so much for taking the time to leave us a positive review. Best, The Ukio Team
Pavel Yatsuk
hace 2 años - 5 (Experiencia positiva)
We've rented apartments from Ukio twice and had a truly positive experience. Our stays were at Gran Vía de les Corts Catalanes 567 for two months and at C/ de la Diputació 352 for one month. The apartments were exactly as depicted on the website, beautifully decorated and well-equipped with everything needed for a longer stay. The locations were excellent, surrounded by large supermarkets, bars, and restaurants with high ratings. The booking process was entirely online, providing a detailed payment plan that clearly outlined the next payment date and amount due. Additionally, we appreciated the complimentary cleaning service offered once a month. The support team was attentive and caring. We highly recommend using Ukio for rentals ranging from 1 to 11 months.
Respuesta de Ukio
Hi Pavel, Wow! We are beyond thrilled to hear of your overall amazing time staying with us at not one, but two apartments. We aim to create a feeling of home for every Ukio stay, and it's always nice knowing that this applies in practice as well. Thank you for taking the time to leave us a review, and we hope to see you again soon. Best, The Ukio Team
Juan Manuel Fernández
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
HI Juan Manuel, Thanks so much for the five stars! We are glad that you enjoyed your stay. Best, The Ukio Team
Aldana Creha
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Aldana, Thanks so much for the five stars! We're so happy you had an outstanding time with Ukio. Kind Regards, The Ukio Team
Alina Kurdova
hace 2 años - 3 (Experiencia positiva)
Appartment is well prepared for living. Especially we liked mattresses and new dishes in NEVIS apartment in Barcelona. But the communication still needs improvement. They are not replying to me for a long time about my earlier departure and still charging me for a living while I’m not living there anymore. Also they have troubles with the time management: do not expect that their specialists (cleaning or service; doesn’t matter) will come on time that was agreed earlier.
Respuesta de Ukio
Hi Alina, Thank you for your honest feedback. While we are happy to hear that you enjoyed the apartment, we are sad to hear that our communication was not up to par. In all cases of your various requests, our team has been attentive and responsive to your apartment issues. We did our best to accommodate all your requests, but some had to be denied due to them needing big changes to the appliances and apartment itself. Our cleaning services come once a month and every additional service has to be scheduled in time in order to fit into their schedule. Unfortunately these services cannot come on demand as our cleaners have tight schedules. We believe that everything has been solved, but if you have anything more you'd like to discuss, please reach out to us. Best, The Ukio Team
Mark Brito
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Mark, Thanks for the five stars. We are glad you love Ukio as much as we do. Regards, The Ukio Team
Nabie Fofanah
hace 2 años - 5 (Experiencia positiva)
Jian was very helpful and courteous, very quick to respond and asked me questions in order to know what I really needed.
Respuesta de Ukio
Hi Nabie, We are so happy to hear that you were able to find your dream apartment with the help of our team member. Thank you so much for taking the time to leave us this fantastic review. Best, The Ukio Team
Milos Bogdanovic
hace 2 años - 5 (Experiencia positiva)
I'm thoroughly pleased with my booking experience at Ukio. Throughout the sales phase, I was met with a team that was both highly efficient and swiftly responsive. This level of service has definitely set a high standard, and I look forward to engaging with Ukio for my future booking needs.
Respuesta de Ukio
Hi Milos, We are so happy to hear that you found booking a rental apartment with Ukio to be swift and easy. Our team is always here to help you with your apartment needs! Best, The Ukio Team
Jerrel Resida
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Jerrel, Thanks so much for the five stars. We hope you enjoyed your stay. Best, The Ukio Team
Liza Watson
hace 2 años - 5 (Experiencia positiva)
Customer service is very helpful, patient, & always available. Apartments are beautifully furnished. We love our apartment in Barcelona!
Respuesta de Ukio
Hi Liza, Thanks so much for your positive review! We are glad to hear our team was both helpful and patient. Best, The Ukio Team
Pierre Antoine Moulin
hace 2 años - 2 (Experiencia negativa)
Pour l'instant déçu par l'entreprise à Barcelone. En arrivant l'appartement était dans un état pas top, Ukio a fait venir une personne de maintenance rapidement. Mais il y a encore des problèmes non résolus et le ménage est oublié suite à un "malentendu".... J'espère bien mieux de l'entreprise rapidement avec peut être une mise à jour de la note....
Respuesta de Ukio
Bonjour Pierre Antoine, Nous sommes désolés d'apprendre que votre expérience avec Ukio n'a pas été à la hauteur. Notre équipe vous a déjà contacté pour vous aider à régler les griefs que vous avez soulevés ici. Comme toujours, si vous avez besoin d'aide, n'hésitez pas à nous contacter. Merci d'avance, L'équipe Ukio
Andrew Grek
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Andrew, Thanks so much for the 5 stars and for taking the time to leave us a positive review. Regards, The Ukio Team
Robyn Besserman
hace 2 años - 5 (Experiencia positiva)
We stayed here for a few months and loved it. Exceeded expectations. Best option for rentals
Respuesta de Ukio
Hi Robyn, We are thrilled to hear that you love Ukio as much as we do. Thank you for taking the time to leave us this outstanding review, and we really wish to host you again in the future. Best, The Ukio Team
Dennis Wall
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Dennis, Thanks so much for taking the time to leave us a 5-star review. We love hearing from satisfied Ukio guests. Best Wishes, The Ukio Team
Kateryna Timonkina
hace 2 años - 5 (Experiencia positiva)
Fast reaction to an urgent request, carrying and thoughtful! Thank you
Respuesta de Ukio
Hi Kateryna, Thanks so much for the 5 stars! We work hard every day to meet the needs of our guests, and we are very happy to hear that you were attended to promptly. We hope you enjoy your stay! Best, The Ukio Team
Ana Gabriela Papaterra
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Ana, Thank you so much for the positive review. We are glad to hear that you enjoyed your time with us. Best, The Ukio Team
Peyton Messner
hace 2 años - 5 (Experiencia positiva)
So helpful at a very inconvenient time of night. Really appreciate all the help and constant availability
Respuesta de Ukio
Hi Peyton, Our team works hard to ensure assistance for our guests at all times possible, so it's great to know that this hard work pays off. Thank you for taking the time to leave us this positive review. Best, The Ukio Team
Chris
hace 2 años - 1 (Experiencia negativa)
Don't trust them. They even lie, if you already know the truth. And they know it too. They try to lure you with low prices and then just cancel your reservation if they find somebody who pays more than you. The price after the cancelation was 40% higher than before. Happened to me on Airbnb. That's what i wrote them: First it was an error in the booking system, although you already actively confirmed the reservation, then it was the construction noise where you had to wait for a "response of the construction", now it's internal repairs who "do not have an end" and propose me an offer that is not even close to the apartment i booked, all that despite you explicitly write in a internal leaked email that you have to move me because of the current guests want to extend their stay? That's what they wrote me back: "Apartment not available. Sorry for the inconvenience." Almost a MONTH after my original booking on Airbnb.
Respuesta de Ukio
Hi Chris, We are sorry to hear that your experience with us has not been as expected, but we believe we can attribute all of this to a disagreement in negotiation. In this case, unfortunately, an existing guest decided to extend their stay, and there was nothing we could do about it. Someone from our team has been trying to reach out to you in order to find a solution, but with no luck. We would love to have the chance to make things right, so please, feel free to email us at hello@ukio.com. Kind Regards, The Ukio Team
Camila Simsiroglu
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Camila, Thanks for the five stars! We are glad that you loved your experience with Ukio. Best, The Ukio Team
Patru Sorin
hace 2 años - 5 (Experiencia positiva)
This was our first time using Ukio in Barcelona. The booking prosess with Laura was fantastic. Highly recommended!
Respuesta de Ukio
Hi Patru, Welcome to Ukio! We are so happy you chose to stay with us during your trip to Barcelona, and we hope you enjoy your stay. Kind Regards, The Ukio Team
Dmitri
hace 2 años - 1 (Experiencia negativa)
Не арендуйте аппартаменты у этого агентства! Меня обокрали. Кто-то зашел в квартиру пока меня не было и украл все ценные вещи. Скорее всего тут замешен кто-то из менеджеров UKIO и консьерж который постоянно нас видел, когда мы приходили и уходили!
Respuesta de Ukio
Hi Dmitri, We appreciate your feedback and concerns regarding your recent experience with Ukio. We take allegations of theft very seriously, and we would like to address your review in a respectful manner. Firstly, we want to emphasize that accusing someone of theft is a serious matter that should ideally be supported by evidence or documentation. We have not received any prior reports or complaints of this nature, and we maintain a stringent level of security and protection standards to ensure the safety of our customers and their belongings. Our team is committed to upholding these high standards, and we have implemented numerous measures to prevent any unauthorized activities. Furthermore, it's essential to remember that making false accusations of a crime can have legal consequences. We encourage open communication and constructive feedback to address any concerns you may have had during your stay. If you believe there has been a misunderstanding or if you have any evidence to support your claim, please don't hesitate to reach out to us directly at hello@ukio.com so that we can investigate this matter further. Our goal is to provide a safe and enjoyable experience for all our customers, and we take your feedback seriously. Kind Regards, The Ukio Team
Vi Ca
hace 2 años - 5 (Experiencia positiva)
Beautiful apartments in BCN !! In my case I have the best experience with one of the members of the sales team, Laura! Fastest and easiest while keeping high quality standards on top ! Thanks again Laura for your professionalism 😊
Respuesta de Ukio
Hi Vi, Thanks so much for the positive review of Ukio and our sales team members. We work hard every day to ensure that our guests have a 5-star experience, and reviews like yours make it all worth it. Best, The Ukio Team
Patrick Hu
hace 2 años - 5 (Experiencia positiva)
Easy and transparent! Researching furnished apartments was simple. The Ukio properties well well documented, beautifully appointed, helping us to locate a wonderful spot in Barcelona. Excellent followup and clear responses helped immensely.
Respuesta de Ukio
Hi Patrick, Wow! It's amazing to hear that you had an easy time finding your dream home in Barcelona through Ukio. We hope you have a wonderful stay. Best, The Ukio Team
MIC CARCAS
hace 2 años - 5 (Experiencia positiva)
Hoya -MAD : nos alojamos cuatro personas durante 1 mes en este piso donde estuvimos muy cómodos, conforme a las expectativas de las fotos e información que teniamos de la página. Totalmente amoblado, con mobiliario y utensilios de calidad y decorado con gusto, Afortunadamente no tuvimos ningún inconveniente durante la estancia, pero el Dpto. de Atención al Cliente siempre estuvo pendiente de mantener los números de contacto actualizados, así como de la información necesaria y oportuna para Check In/Out. Siempre muy dispuestos a responder pronto y con certeza a las preguntas durante el proceso previo y durante el proceso de la reserva, en especial Sergi Casas, a quien agradezco especiealmente su paciencia. Con gusto volveré a contactarlos para próximas estancias. Saludos!
Respuesta de Ukio
Hola Mic, Es estupendo saber que te encantó tu apartamento Ukio y el servicio al cliente que recibiste durante toda tu estancia. Muchas gracias por compartir tu experiencia con nosotros. Un saludo, El equipo Ukio
cindy vaurigaud
hace 2 años - 5 (Experiencia positiva)
très arrangeants et serviables, mon neveu a loué un appartement pour un semestre d'étude à Barcelone, au moment du départ il n'as pas pu envoyer un gros colis par la poste, l'agence a récupéré le colis dans l'appartement et l'as stocké dans leur bureau jusqu'à ce que notre coursier passe le récupérer plusieurs semaines après, très pro.
Respuesta de Ukio
Bonjour Cindy, Nous sommes ravis d'apprendre que votre neveu a apprécié son séjour à Ukio et qu'il s'est senti soutenu tout au long de son séjour. Nous vous remercions d'avoir pris le temps de nous laisser une si belle critique. Meilleures salutations, L'équipe Ukio
Юлія Потапенко
hace 2 años - 3 (Experiencia positiva)
Respuesta de Ukio
Hi Юлия, We are sorry to hear that your experience with Ukio has been less than satisfactory, but we'd love to hear more about it in order to make things right. Please, feel free to email us at hello@ukio.com with your reservation name and email along with your review, and we will be in contact soon. Best, The Ukio Team
Ayrton Arteficio
hace 2 años - 5 (Experiencia positiva)
Super cool apartment that had great views of the city! The apartment was great and would stay with Ukio again if I compe back to Barcelona!
Respuesta de Ukio
Hi Ayrton, We are very glad to hear of your amazing stay with Ukio. Thank you for being a loyal Ukio guest, and maybe we'll even have the chance to host you again in Barcelona or one of our other fabulous cities. Regards, The Ukio Team
Martina Bautista
hace 2 años - 5 (Experiencia positiva)
Very happy with my experience with Ukio. From the sales process, the team was very helpful and responsive, to the experience in-house. We had some issues with the heating but the Ops team was quick to respond and got it fixed quickly. The apartment was also very beautifully done. Happy with my stay and would repeat with them again.
Respuesta de Ukio
Hi Martina, Hearing from satisfied guests like you are what make our hard work worth the effort. Thank you so much for your outstanding review of our team and our apartments. Best, The Ukio Team
Alec Bautista
hace 2 años - 5 (Experiencia positiva)
I’ve been in an Ukio apartment for 3 months now and I am enjoying my stay. The apartment is very well designed, has all the key amenities and is very well located. I would recommend Ukio for temporary homes in Barcelona.
Respuesta de Ukio
Hi Alec, We are so glad to hear you're enjoying your stay! It's great to hear that you're loving the design, amenities, and location. Thank you for recommending us and for taking the time to leave us this fantastic review. Regards, The Ukio Team
Sabrina Panlilio
hace 2 años - 5 (Experiencia positiva)
Firstly, the apartment is just as it is promoted on the website and pictures. Very accurate and complete. The place was spacious enough for 3 people. It was also clean and we were able to request for extra cleanings. On the service, the response was quite prompt. Overall the Ukio team was responsive and kind.
Respuesta de Ukio
Hi Sabrina, Thanks so much for your review! We're so glad that you felt at home in your apartment, and you received top notch service throughout your Ukio experience. We hope you come again! Best, The Ukio Team
Marcelo M
hace 2 años - 2 (Experiencia negativa)
Here some points to consider based on our experience in a flat in Madrid. Overall, it was a convenient option for us as we were looking for a longer stay furnished and well located. However, in a very commoditised market, the options in Madrid are plenty and Ukio failed to delight us as guests. - Overpromised on complimentary cleaning services that were never delivered during the stay. - Chairs, sofa, bench and shower all in suboptimal conditions. Windows, shutters quite old and some did not even open. Not really high quality design as they advertise but rather Ikea stuff. - False and misleading rates in their website as well in others rental marketplaces such as Fotocasa. Beware of additional hidden fees. For instance, you will book and then add administration fees and utilities that were not in the advertised price. EU regulator should probably look into this similarly as it did with Airbnb and Booking.com - They take a hefty deposit of 1,500 Euros completely disproportional for the duration of the stay. It will take also take 30 days for them to reimburse you. This is quite lengthy, no comparable to any other service. - Their customer support was helpful at the beginning of the stay though later on it would not be able to solve other easy requests. - Sales team was unable to prioritise and followed up in our additional request of extending the stay. They would consider actual guests less irrelevant as they chase new ones. In real business, this is never the case.
Angela Panlilio
hace 2 años - 5 (Experiencia positiva)
It’s great to have so many flat options to choose from and they’re all great quality! Which is not the case with all property rental businesses. We entered the apartment and it was just as the photos and the Ukio team said it would look like. We were impressed by the quality of the furniture and the completeness of items that you would find in any home. Our building even had a doorman who was a pleasure to have and greet us everyday! Midway through, we also got a check-up from the Ukio staff about our stay. Really great service and I enjoyed speaking to everyone of them. I had some questions throughout about how to work some appliances and they were very quick and responsive. My family and I would love to stay at an Ukio apartment again.
Respuesta de Ukio
Hi Angela, Wow! Sounds like you found your dream apartment for living abroad with Ukio! Thank you so much for your kind words about our service and our staff. It's always nice to hear from a loyal Ukio guest, and we hope to host you again. Regards, The Ukio Team
Renzo Reyes
hace 2 años - 5 (Experiencia positiva)
The time spent and customer service provided by the Ukio staff was very good! They were really attentive to our needs. They offered me several options based on my preferences and were very honest in telling me why one was a better fit for us. I'm definitely looking forward to staying at an Ukio apartment again!
Respuesta de Ukio
Hi Renzo, We're so happy to hear that our staff provided top notch service in finding your dream apartment. Thank you sharing your experience, and we hope you get the chance to stay with us again! Kind Regards, The Ukio Team
Mia Co
hace 2 años - 5 (Experiencia positiva)
I recommend Ukio mainly because of the apartment and the staff. The apartment was in top condition, clean and fully furnished. We did not have to buy anything big because it was complete. The staff was very helpful in answering our questions and giving us information. I would love to stay again whenever I come to Europe.
Respuesta de Ukio
Hi Mia, Thank you for your kind words about our apartments and our workers, who will be thrilled to hear of such an amazing review. We do all we can every day to ensure a pleasant experience for our guests, and it's great to know that our hard work pays off. We hope to host you again! Best, The Ukio Team
Leslie Dann
hace 2 años - 1 (Experiencia negativa)
Digital nomads beware - The Ukio “About” statement on their LinkedIn page is false. In our case, they did charge a security deposit and the property was not “ready to use the minute you walk in the door.” Ukio’s “compensation metrics” show how little their finance department respects people working remotely in their properties, who have to waste their time dealing with apartment issues. Our Ukio Madrid rental was a terrible experience with pre-existing major issues that the management was ignorant of and were unannounced to us before arrival. Ukio failed to provide an apartment in full working order as contracted and the problems barely improved during our month’s stay. Furthermore, the apartment was not as fully equipped as we expected for people who cook and work everyday at home. We spent hours communicating these problems to Ukio, dealing with “band-aid” solutions, and multiple visits of technicians and deliveries that we had to arrange and attend to. That time should have been spent working on our own projects without distractions - or at least much more fairly compensated. Hugely disappointing!
BABYSTEPS
hace 2 años - 5 (Experiencia positiva)
The Ukio sales reps were really helpful and patient. They answered all my questions and found me a really great apartment. I recommend staying with Ukio.
Respuesta de Ukio
Hi Babysteps, Thanks for your kind words about our team, our apartments, and for recommending us. We always love hearing from satisfied guests! Best, The Ukio Team
Maia Mallari Kettman
hace 2 años - 5 (Experiencia positiva)
It's great to have so many flat options to choose from. We were impressed by the quality of the furniture and completeness of the place. Good service and I enjoyed speaking to the Ukio staff. My family would love to stay at an Ukio flat again.
Respuesta de Ukio
Hi Maia, We are very happy to hear that you enjoyed all parts of your Ukio apartment. We would love to have the chance to host you and your family again whenever you want! Thank you for being a loyal Ukio guest. Kind Regards, The Ukio Team
Annika Mallari
hace 2 años - 5 (Experiencia positiva)
Beautiful apartment in Lisbon. The design is really cute, very cozy for two people. It was recommended by Ukio team who were also very helpful. Apartment was fully furnished with all the important amenities. It was clean and the furniture well taken care of. I recommend this company as it was a great experience.
Respuesta de Ukio
Hi Annika, Thank you so much for the 5-star review and for recommending us! It's always nice to hear from a satisfied guest, and we hope that you stay again with Ukio in Lisbon, or one of our other cities. Kind Regards, The Ukio Team
Lizzie Filart
hace 2 años - 5 (Experiencia positiva)
Ukio’s customer service team was helpful and got me all answers i needed. the apartment was fabtastic and comfortable. it is well located and connected, right in the center of Barcelona. I will definitely stay with Ukio again.
Respuesta de Ukio
Hi Lizzie, It's wonderful to hear you enjoyed everything about your stay with Ukio, from the customer service provided to the apartment itself. Thank you for leaving us such a positive review, and we can't wait for you to stay with us again. Best, The Ukio Team
Marco Mallari
hace 2 años - 5 (Experiencia positiva)
I highly recommend staying with Ukio. The sales reps made it easy and gave me several options. I wanted to visit the apartment but we couldn't. But what we saw is what we got and the experience was terrific. Having a complete kitchen makes all the difference. Bedrooms and bathrooms were spacious. Overall a pleasant stay.
Respuesta de Ukio
Hi Marco, Thank you for your kind words about Ukio. We are very happy to hear of your overall fantastic stay, and we love that you found great use of the full kitchen, bedrooms, and bathrooms. Regards, The Ukio Team
Milo Samson
hace 2 años - 5 (Experiencia positiva)
Chose Ukio for a month long vacation. The apartment was nice and the staff was kind and helpful. I really enjoyed my stay.
Respuesta de Ukio
Hi Milo, We are glad to hear that you enjoyed your stay with Ukio. Thank you for taking the time to write us a five-star review, and we hope to host you again soon! Best, The Ukio Team
Gabriel Panlilio
hace 2 años - 5 (Experiencia positiva)
We had a great time staying in our apartment. It looked just like the photos and was comfortable. For our 3-month stay it was easy and relaxing and great to have our own home for the short time.
Respuesta de Ukio
Hi GB, It's great to hear you had a fantastic time staying in your Ukio apartment and felt at home during your 3 months with us. Thank you for being an amazing guest and for taking the time to write us a positive review. Best, The Ukio Team
Juliana Wei
hace 2 años - 3 (Experiencia positiva)
EDIT (Dec/23): After I posted this review, the Global Ops Manager of Ukio Madrid (Tiago) called me twice to ask for my feedback. He was very nice and acknowledged that the experience that I had was not what they want to provide to their customers. Thank you for taking the time to call me, Tiago. Original comment below (Nov/23): I'm currently staying in one of their apartments in Madrid (Tanami) and the customer experience is just terrible. Overall, it's not worth the stress of the experience. I hope I never need to use their services again, it's just too stressful. On the pros, the apartments are very beautiful and typically well located. Decoration is gorgeous. The sales team was very helpful. Booking process very smooth. Wifi is great and all apartments are pet friendly. On the cons, it's extremely over priced, and the customer service is simply terrible. Completely ineffective. They reply to you in a timely manner but they just can't solve any of your issues. To mention some examples: - There were leakings in the ceiling of the apartment for 1.5 month. They sent someone to "see what was going on". Nothing happened. It started leaking again after some weeks (obviously). After many emails, they sent someone again "to check". They only really fixed the problem when I asked for a refund. It took them more than 45 days, and there are still wholes left in the ceiling of the apartment, even though the rent is extremely expensive. - They say the cleaning service has to be scheduled 1 week prior, but the cleaning service isn't available even if you email them 10 days prior. They want to charge you more than 80 euros for extra cleaning that doesn't even have availability. This is a big joke. - The check in experience was very poor. It was already the time of the check in and I hadn't received any information on where I could pick up the keys. I had to call them more than 5 times to get check in information, despite the fact that I was already allowed to do my check in. - The apartment that I'm in has a beautiful balcony. However, the seats available were dirty and not suitable to enjoy it. The outdoor area was full of dead plants and dirty as well. And it also leaks water to the interior of the apartment. Anyways, I could keep going with many examples more. Overall, it's not worth the price nor the stress. Only book with Ukio if you literally have no other options left. Very frustrating, stressful and overpriced experience.
Respuesta de Ukio
Hi Juliana, We are very sorry to hear that your stay with Ukio didn't meet expectations, but we are happy to know that we were able to have a conversation to sort out your experiences in order for us to improve going forward. In regards to the ceiling leak and the balcony, we appreciate you bringing this to our attention, and we will fix this for the next guests. It is highly important for us to have all the amenities and necessities in order to provide the best stay in our apartments. With the cleaning service, we do ask that they be scheduled some time in advance in order to give time to the service to add it to their busy calendars. We are sorry that you did not receive yours on time, but we did offer to send one the next day once this issue was brought to our attention. As far as the check in goes, we have an email that goes out to each guest before their check in time with all of the information needed about how to enter your apartment. This email could have gotten lost in the mail, or there could have been a mistake on our side in this case, but we are generally very accurate with this send. Once again, we apologize for your less than satisfactory experience with Ukio, but thank you for letting us know how we can improve and for taking the time to speak with us about your experience. Best, The Ukio Team
lynne Lamborn
hace 2 años - 5 (Experiencia positiva)
I have been using Ukio for the past year, and the experience has been exceptional. Not only are the apartments top of the line, but every member of the Ukio team has been professional, helpful and fun to work with. I highly recommend this company for a great stay in Barcelona.
Respuesta de Ukio
Hi Lynne, Wow! It's always wonderful to hear from a guest who loves every minute of their Ukio experience, from the service to the apartment itself. Thank you so much for your outstanding review, and we hope to host you again soon! Best, The Ukio Team
Ryan Meier
hace 2 años - 1 (Experiencia negativa)
Pros: -Their subleased flats are remodeled with modern interior Cons: -They raise the cost of rent in cities by renting the best located flats from landlords (they don't buy) and leave them empty for weeks at a time due to their crazy prices. -They jack up prices by over 200-300%, for example, in Barcelona we noticed a flat we were interested in for 1700 euros was rented out to Ukio who then jacked up the price to 4000-5000 euros depending on the time of year. -Their support is unwilling to negotiate their exorbitant fees, even if that means leaving a place non-rented during that time period. -They false advertise their rates online in places like Idealista. For example, 3260 euro place will end up costing 4000 euros + 1500 euro deposit due to their hidden fees. Airbnb was sued in multiple countries over similar things and now they don't hide these fees on short term rentals. -Possibly breaking the law, Barcelona requires licenses to rent out flats on a short term basis. I'm not sure if Ukio is operating via a loophole as a giant rental firm instead of an individual or just flat out breaking the law. Regardless, I hope something is done soon because there are no long term rentals available in Barcelona thanks to them!
Bruno Marion
hace 2 años - 5 (Experiencia positiva)
I stayed in an apartment in Paris and the stay was an absolute joy. The full experience was fully digital - such a relief from the rental experience with an agency - the apartment was very high quality with nice finishings and just like the photos on the website, and the staff are super nice and always helpful - highly recommend staying in an Ukio
Respuesta de Ukio
Hi Bruno, Thanks so much for recommending Ukio! We are so happy to hear that you felt Ukio was easy, helpful, and high quality. We'd love the chance to host you again. Best, The Ukio Team
Diane Moseman
hace 2 años - 5 (Experiencia positiva)
The apartment was perfectly appointed, and it was a wonderful experience. It was so comfortable and spacious, I look forward to my next adventure with Ukio
Respuesta de Ukio
Hi Diane, It's amazing to hear you love your Ukio apartment. Thank you for being such a wonderful guest and for taking the time to leave us a review. Best, The Ukio Team
Michael Sereniti
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Michael, Thanks so much for the five stars! We love hearing from happy guests. Best, The Ukio Team
N. K.
hace 2 años - 4 (Experiencia positiva)
Respuesta de Ukio
Hi N.K., We are glad to see that you enjoyed your time with Ukio. If there is anything we could do to improve, please reach out to us at hello@ukio.com. Best, The Ukio Team
Andres Cofino
hace 2 años - 1 (Experiencia negativa)
Respuesta de Ukio
Hi Andres, We are very sorry your experience with us was not outstanding, but we'd love to hear why. We have reached out to you on multiple occasions with no success, but we'd love to hear your reasoning in order to improve our services going forward. Please, if you could write to us at hello@ukio.com with an explanation, we are sure we can figure out a solution together. Best Wishes, The Ukio Team
Maria del Carmen Penedo
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Maria del Carmen, Thanks so much for the five stars! We are glad you enjoyed your stay. Best, The Ukio Team
Monica Hernandez
hace 2 años - 1 (Experiencia negativa)
Very nice apartment, awful customer service. Apartment was kind of infested with cockroaches and bugs... I stayed 3 months because I delivered my baby in Barcelona... even knowing I had a newborn at home they didn't care about the bugs in the apartment. They offered to clean the apartment ONE WEEK BEFORE I was leaving the place. I sent emails, went to their office and try to convince them to change the apartment for another one and that I would pay the difference in the monthly price, however, they refused and asked for a new application with new administration fees (insane!, knowing the reason I wanted to change apartment was because of the bugs). Also the tv cable wasn;t working, the elevator was out of order multiple times, the refrigerator was damaged one time. In all and all, VERY VERY EXPENSIVE APARTMENTS AND VERY CHEAP AWFUL SERVICE... I am just hoping this happens only in Barcelona offices and not in the entire company. Maybe in the future i’ll try again in another country and maybe i’ll update this review
Respuesta de Ukio
Hi Monica, We are very sorry to hear of your less than satisfactory experience with Ukio. We pride ourselves on our service, and it's always hard to hear negative comments from a guest. However, with many of points you brought up, we did offer you a solution during your stay. With the bugs, we were more than happy to fumigate the apartment, but you mentioned that you preferred not to accept due to the presence of your child. Unfortunately, your change of apartment was denied due to the fact that we already had a reservations in our other apartments, which we cannot cancel out of respect of our other guests. We believe you mentioned that you would rather just wait until check out in regards to this situation. In terms of the tv cable and fridge, we sent someone to fix these problems very promptly. We apologize for the elevator not working, but that is something our of our control and is the building's responsibility to fix. We have had discussions privately throughout your stay, and we believe that we have settled everything in accordance to both our grievances. If you would like to talk further, please don't hesitate to reach out. Kind Regards, The Ukio Team
Fernando Sousa Leite
hace 2 años - 5 (Experiencia positiva)
Gostaria de registrar a disponibilidade e a generosidade do consultor Luis Izaguirre em me ajudar a localizar um apartamento adequado. Com um atendimento personalizado, Luis buscou entender meus requisitos para alugar um apartamento na cidade, o que facilitou o processo sobremaneira.
Respuesta de Ukio
Olá Fernando, Que bom! Estamos muito gratos pelas suas palavras gentis sobre o membro da nossa equipa e o serviço que recebeu. Obrigado por dedicar o seu tempo para deixar um comentário positivo. Com os melhores cumprimentos, A equipa Ukio
Steven Ballantyne Long
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Steven, Thanks so much for your five star review! Best Wishes, The Ukio Team
Mercedes Salvador
hace 2 años - 5 (Experiencia positiva)
Amazing apartments for short term stays. The pictures are very accurate, and exactly match the quality of the apartments. As a Relocator in Barcelona, more and more of my clients are choosing Ukio apartments and love them. Also Luis Izaguirre is a big help when you have doubts.
Respuesta de Ukio
Hi Mercedes, Thank you for your amazing review! Our goal is to provide beautifully decorated quality apartments that feel like home, and we love hearing how more and more people are choosing Ukio and loving it on top of that. Thank you so much for recommending our apartments to your clients, and we can't wait to see how we'll work together going forward. Best, The Ukio Team
Helmut Rambow
hace 2 años - 5 (Experiencia positiva)
El piso está muy grande y bien ubicado, las recomendaciones de Daniela para elegirlo y ayudarnos en el proceso fue muy bueno, lo recomendamos al 100%
Respuesta de Ukio
Hola Helmut, Muchas gracias por tus amables palabras sobre Ukio. Nos alegra mucho saber que tuviste una experiencia increíble, desde la reserva del apartamento hasta la estancia en sí. Gracias por ser un cliente fiel de Ukio. Un saludo, El equipo de Ukio
Rocío Risco
hace 2 años - 5 (Experiencia positiva)
Nos estamos hospedando en Arjona actualmente, todo el equipo de Ukio ha sido increíble, pero sobre todo gracias a Daniela por ayudarnos a conseguir este lugar maravilloso para hospedarnos
Respuesta de Ukio
Hola Rocio, Estamos muy contentos de saber que su apartamento tiene todo lo necesario para el acceso en silla de ruedas. Tomaremos nota de tu petición para añadir también una descripción de la rampa en el apartamento. Muchas gracias por sus amables palabras y nos alegramos de que haya disfrutado de su estancia con nosotros. Un saludo, El equipo Ukio
Adam Acosta
hace 2 años - 5 (Experiencia positiva)
Ukio has been great to work with. This will be our third time traveling to Barcelona. Ukio has by far been the easiest and most accommodating lodging company we have used. Luis has been great - ensuring all of our needs and questions were answered. Be sure to check out Ukio!
Respuesta de Ukio
Hi Adam, Thank you so much for your kind words about our team and our company. Our goal is to ensure our guests with easy and beautiful housing solutions. We are very happy you enjoyed your experience with us, and we hope to host you again soon! Kind Regards, The Ukio Team
Nicholas Reise
hace 2 años - 5 (Experiencia positiva)
Fantastic experience - will rent again. The apartment was well-located, nicely designed and furnished with everything we need. Ukio's service has been top-notch...very responsive to questions and requests. We extended for a month with no issues at all and are likely to extend again. I'll first look to Ukio any time I need a short to medium-stay apartment.
Respuesta de Ukio
Hi Nicholas, Wow! It's always great hearing from a satisfied Ukio guest. We are very happy that you love your apartment and the service. We'd love to have you continue to stay with us! Thank you for your review. Best, The Ukio Team
Nathan Pamart
hace 2 años - 5 (Experiencia positiva)
Great company to work with! Very professional and responsive!
Respuesta de Ukio
Hi Nathan, Thank you so much for your kind words about Ukio. We appreciate all our work done together. Best, The Ukio Team
Lluis Gelpi Vallcorba
hace 2 años - 5 (Experiencia positiva)
El servicio impecable y el apartamento cubria todas las necesidades que teniamos. Buena ubicacion, limpio y full equiped. Luis gestionió todos los requisitos y nos ayudó en todo momento. El trato fue estupendo Gracias!
Respuesta de Ukio
Hola Lluis, Muchas gracias por tus amables palabras sobre nuestro apartamento y nuestro equipo. Nos alegra mucho saber que disfrutaste de tu estancia. Un saludo, El equipo Ukio
Brian Sadek
hace 2 años - 5 (Experiencia positiva)
The experience was first-class from start to end. We rented an apartment in Barcelona over the summer and it was very high-quality. None of the annoyances (subpar air-conditioning, noisy hob/cooktop, etc.) that you often get for short-term rentals. Communication was great and timely. Deposit was refunded in a timely manner. Really, there's no room for improvement. This was our second summer renting in Spain and, assuming we go again, Ukio will be the first place we look for a place to stay.
Respuesta de Ukio
Hi Brian, Thank you so much for your kind words about Ukio. We love to hear that you enjoyed your apartments, customer service, and your experience overall. We hope you come back to Spain, or any other Ukio city, next year, and we will be waiting to host you. Best Wishes, The Ukio Team
Mustafa MEMİŞ
hace 2 años - 5 (Experiencia positiva)
Such an amazing service for all process of their work. Especially Mr. Luis helped me a lot for my next UKIO apartment choosing process. Can't be more happy to work with them from the my first day of Barcelona. UKIO is just happiness and amazing apartments and great services for any kind of needs..
Respuesta de Ukio
Hi Mustafa, We are always happy to hear from a satisfied guest. We love that you love the services and apartments and felt supported throughout your journey. Thank you so much for your positive review. Best, The Ukio Team
Madeline Grace Ortenzio
hace 2 años - 5 (Experiencia positiva)
Professional and helpful staff who were always attentive to my needs during the stay. One person even came to let me into my apartment on a Sunday when I accidentally locked myself out of the flat, which was incredibly kind. Lovely apartment in a great location, transparent about payments, quick responses to needed repairs, cleaning service included in price. I highly recommend Ukio!
Respuesta de Ukio
Hi Madeline, Wow! It's great to hear of your outstanding experience with Ukio. We are glad that you felt attended to throughout your stay and that you enjoyed your apartment and amenities as well. Thank you for your five star reviews. Kind Regards, The Ukio Team
Carolina Llensa
hace 2 años - 5 (Experiencia positiva)
Servicio increíble y de confianza con una variedad de diseños preciosos, Ukio cuida de todo. 100% recomendable para apartamentos de estancia media!
Respuesta de Ukio
Hola Carolina, Muchas gracias por tu crítica positiva. Tienes razón, ofrecemos apartamentos muy bien diseñados y nos ocupamos de todo, lo que permite a nuestros huéspedes vivir cómodamente sin complicaciones. ¡Nos encanta saber de huéspedes satisfechos! Saludos cordiales, El equipo de Ukio
Jaime F
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Jaime, Thanks so much for the five stars! We are glad you enjoyed your stay with Ukio. Best, The Ukio Team
Saleh Alajmi
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Saleh, Thanks so much for the five stars! We hope to host you again in another Ukio apartment. Best, The Ukio Team
Sandra Bensadon
hace 2 años - 5 (Experiencia positiva)
He alquilado varios pisos como Broker con Ukio, con Patricia Cinta y todo ha ido perfecto, rapidos, profesionales, los propietarios encantados con ellos. En cuanto tenga más pisos que lee encajen, se los daré seguro a ellos. Patricia es una profesional increible
Respuesta de Ukio
Hola Sandra, Gracias por tus amables palabras. Siempre nos encanta saber de algunos de nuestros socios, y no tenemos palabras para expresar lo agradecidos que estamos de trabajar juntos. Un saludo, el equipo de Ukio
Cristina Lopez
hace 2 años - 5 (Experiencia positiva)
Descubrimos “Mbomou” gracias a Paula y pudimos pasar el final de verano descubriendo Lisboa. Nos dieron muchas recomendaciones de la ciudad y nos asistieron siempre que tuvimos dudas!
Respuesta de Ukio
Hola Cristina, Es estupendo saber que has pasado unos días maravillosos en Lisboa. Esperamos que tengas muchas otras estancias felices con Ukio en el futuro. ¡Vamos a explorar juntos! Saludos, El equipo de Ukio
Antonio José Gil
hace 2 años - 5 (Experiencia positiva)
Estuvimos en un piso en Lisboa y nuestra estancia fue cómoda y fácil. Paula nos ayudó en todo momento a encontrar el mejor piso para nuestras necesidades.
Respuesta de Ukio
Hola Antonio José, Nos alegra mucho saber que tuviste una estancia maravillosa en Lisboa, gracias en parte a nuestro fantástico equipo. Gracias por ser un gran huésped Ukio, y esperamos volver a hospedarte. Un saludo, El equipo Ukio
Victor Sague
hace 2 años - 5 (Experiencia positiva)
Me encanta su interiorismo
Respuesta de Ukio
Hola Victor, Nuestro equipo de diseño trabaja duro cada día para garantizar que cada apartamento tenga un diseño bonito, que es parte de lo que hace que los apartamentos Ukio sean tan especiales. Gracias por tus amables palabras. Un saludo, El equipo Ukio
Daniel James
hace 2 años - 5 (Experiencia positiva)
Excellent service
Respuesta de Ukio
Hi Daniel, thank you so much for your kind words about Ukio. We love hearing from happy guests! Best Wishes, The Ukio Team
Trias Juana
hace 2 años - 5 (Experiencia positiva)
UKIO es una empresa joven que proyecta ilusión y empuje además de tener una buena propuesta de valor para los propietarios que pueda interesarles su idea de negocio. Son clientes bastante habituales de Trias Barcelona, empresa de la que soy administradora y es siempre un placer colaborar y encontrar nexos de unión con buenas sinergias. Gracias UKIO!
Respuesta de Ukio
Hola Trias, Muchas gracias por tus amables palabras sobre nuestra colaboración. Nos encanta trabajar con vosotros y estamos deseando ver lo que nos depara el futuro. Un saludo, El equipo Ukio
Xavier Paredes
hace 2 años - 5 (Experiencia positiva)
I'm lucky enough to have been able to stay in two Ukio apartments, one in Barcelona and another one in Paris. The apartments are incredibly cozy, well-designed and perfectly equipped. They truly achieve that being at home feeling and all that combined with great locations that enable you to enjoy the city to the fullest. It was a great experience, from start to end, specially thanks to Júlia Rúbio, who helped with any doubt and was always súper helpful. I can't wait to have the chance to enjoy another Ukio apartment!
Respuesta de Ukio
Hi Xavier, Wow! We love hearing from our returning guests about their wonderful experiences staying with Ukio. Our goal is to make every apartment feel like home, and it's always nice to know that our guests feel this way as well. Thank you for your incredible review, and we hope to host you again in another Ukio city soon! Best, The Ukio Team
Josefina elsaca
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Josefina, Thanks for the five stars! We are glad you enjoyed your experience with Ukio. Best, The Ukio Team
Liliana Pozzi
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Liliana, Thanks for the five stars! We're thrilled to learn that your experience was five-star-worthy. We can't wait to welcome you back in the near future! Regards, The Ukio Team
Itzhak Venezia
hace 2 años - 5 (Experiencia positiva)
This visit at Erfoud, by Ukio, is our second as we spent there few months last year. We made a special effort to stay in this apartment also this year, since we enjoyed the last time so much, and we are happy we did. The apartment is great, very spacious, quiet, convenient and pleasant. It is located in Gracia, our preferred barrio of Barcelona. The stuff are all very cordial and efficient and I recommend this apartment very strongly
Respuesta de Ukio
Hi Itzhak, Thank you so much for your kind words about our service. We are always happy to host a returning guests, and we love hearing of amazing experiences in our apartments. Thank you for being a supported of Ukio, and we hope to host you again soon! Best, The Ukio Team
Marc Tapias
hace 2 años - 1 (Experiencia negativa)
Ukio does not comply with the law, nor with the bylaws of many of the properties in which it is located, nor with the most minimum standards of civility, coexistence and security. They do not care the least about the welfare of the neighbors, nor do they comply with the owners (they even lose the keys to the apartments and often do not even know who they have on each flat, among many other things), nor hardly with their tenants (they are driven by money and who pays more for each floor at any given time). As they colonize the city, things get out of control and instead of remedying it, they prioritize profits and disregard the welfare and rights of the people. If you complain, they promise you things they do not deliver and then misrepresent the situation by minimizing or denying the inconvenience, rejecting viable solutions and accusing you of little tolerance, even after months of patience with them, even when basic rights of rest and health are involved (they do not want to lose a penny out of the lucrative Barcelona, with prices that are three times the normal). They offer you direct contact and when you ask them for what they promised, they refer you to others. Very unserious and very unreliable for all involved: owners, neighbors and tenants. And investors, present and future, it would not pass even a basic due diligence because Ukio's business model has serious legal and tax loopholes, since beyond the fact that they are in properties where the bylaws do not even allow it, they disguise as subleases an operation that is nothing more than a commercial exploitation of real estate brokerage services. The press will soon be on the subject because there are already many people affected, but in the meantime, it is appropriate to spread the word to at least warn as much as possible. And now to wait for Ukyo's response, because washing their public face does concern them. And that is why they will now reply saying that everything is a lie or that they need more evidence. If they do, we ask them from now on to authorize us to publish the communications exchanged in private, etc. Or they will say that they are sorry and that they are working on it, as they have been telling us for months. In short, a pity, but you have to be very careful with them, whether you are an owner, tenant, neighbor or investor.
CSP
hace 2 años - 1 (Experiencia negativa)
Ukio no cumple la ley, ni los estatutos de muchas de las fincas en las que está, ni las normas más mínimas de civismo, convivencia y seguridad. No le importa lo más mínimo el bienestar de los vecinos, ni cumplir con los propietarios (pierden hasta las llaves de los apartamentos y a menudo no saben ni quien tienen en cada piso, entre muchas otras cosas), ni a duras penas con sus inquilinos (les mueve el dinero y quien paga más por cada piso en cada momento). A medida que van colonizando la ciudad, se les descontrola la cosa y en vez de ponerle remedio, priorizan beneficios y el desprecio al bienestar y derechos de las personas. Si te quejas, te prometen cosas que no cumplen y luego tergiversan la situación minimizando o negando las molestias, rechazando soluciones viables y acusándote de poca tolerancia, incluso tras meses de paciencia con ellos e incluso viéndose afectados derechos básicos como el descanso y la salud (no sea que tengan que perder el lucrativo verano de Barcelona, con precios que llegan a triplicar lo normal). Te ofrecen contacto directo y a la que les reclamas lo prometido, te derivan a otros Muy poco serio y muy poco fiable para todos los implicados: propietarios, vecinos e inquilinos. E inversores, presentes y futuros, no superan ni una básica due diligence porque el modelo de negocio de Ukio presenta serias lagunas legales y fiscales, ya que más allá de que están en fincas donde ni siquiera lo permiten los estatutos, disfrazan de subarriendos una operativa que no es más que una explotación comercial de servicios de intermediación inmobiliaria. La prensa en breve estará encima del tema porque ya son muchos los afectados pero entretanto procede difundir para al menos advertir en lo que se pueda. Y ahora a esperar la respuesta de Ukyo, porque lavar su cara pública sí les preocupa. Y por eso ahora contestarán diciendo que todo es mentira o que necesitan más pruebas. Si lo hacen, les pedimos desde ya que nos autoricen a publicar las comunicaciones intercambiadas en privado, etc. O dirán que lo sienten y que están en ello, cómo nos llevan diciendo desde hace meses. En definitiva, una pena, pero hay que ir con mucho cuidado con ellos, ya seas propietario, inquilino, vecino o inversor.
Sergi Casas
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Sergi, Thank you so much for the five stars! We are glad you enjoyed your experience, and we hope to host you again soon. Best, The Ukio Team
Alessandro Venturini
hace 2 años - 5 (Experiencia positiva)
It was our first time in Barcellona and with Ukio as well but lucky us Daniela help us out with everything so we had just to enjoy next our time in Barca!! Thanks again also for all the tips about our staying in Spain
Respuesta de Ukio
Hi Alessandro, Thank you so much for the positive words about our team member and our service. We are very happy to hear that you thoroughly enjoyed your time in Barcelona, and we hope to host you again soon! Best, The Ukio Team
N.estudio
hace 2 años - 5 (Experiencia positiva)
Buena empresa, tenemos alquilado nuestro piso con ellos y todo perfecto. El staff de Ukio se ha encargado de todo y Patricia ha hecho todo muy fácil, estamos encantados.
Respuesta de Ukio
Hola N. Estudio, Nos alegra saber que hemos podido hacer que alquilar un piso sea rápido y sencillo. Trabajamos duro todos los días, y es genial escuchar que nuestros huéspedes disfrutan de su experiencia. Gracias por tus amables palabras. Un saludo, El equipo Ukio
Cristina Mora Figueroa
hace 2 años - 4 (Experiencia positiva)
Muy buena experiencia como agente colaborador de Ukio. Funcionan muy bien y rápido!
Respuesta de Ukio
Hola Cristina, Nos encantó el tiempo que colaboramos contigo, y estamos encantados de haberte servido. Gracias por la reseña de cinco estrellas. Un saludo, El equipo Ukio
Jordi París Domingo
hace 2 años - 5 (Experiencia positiva)
I have been in touch with Ukio's team is several occasions and they have always been very professional and provided timely replies. Besides, their apartment offer is extensive and high quality, and the interior design is outstanding. It's the perfect provider if you need to stay abroad for a few months, be it for leisure or business.
Respuesta de Ukio
Hi Jordi, Thank you so much for your five star review! We are ecstatic to hear that you've had a positive experience from the service you received to the apartments themselves. This is why we work hard every day for our guests. Best, The Ukio Team
Michael Hall
hace 2 años - 5 (Experiencia positiva)
Gracias a Ukio y al Tema Revenue por su ayuda para todas nuestros clientes!
Respuesta de Ukio
Hola Michael, Gracias por tu comentario de cinco estrellas. Nuestro equipo de ingresos estará encantado de escuchar tus amables palabras. Saludos, El equipo de Ukio
Marcelo Perez Fernandez
hace 2 años - 5 (Experiencia positiva)
Trabaje para una productora y necesitamos alojamiento en la ciudad de Barcelona. Julia Biel y todo su equipo nos ofrecieron un servicio excelente para todas y cada una de las gestiones.
Respuesta de Ukio
Hola Marcelo, Gracias por tus amables palabras sobre nuestro servicio y nuestro equipo. Estamos muy contentos de saber de tu increíble experiencia con Ukio en Barcelona. Un saludo, El equipo Ukio
Montserrat Beltrán Ballera
hace 2 años - 5 (Experiencia positiva)
Julia Rubio tuvo una atención fantástica conmigo. Disfrute mucho en mi viaje de trabajo en Ukio Lisboa.
Respuesta de Ukio
Hola Montserrat, Nos alegra mucho saber que disfrutaste de tu viaje de trabajo a Ukio en Lisboa. Gracias por tus amables palabras; nuestro equipo se alegrará de oírlo. Un saludo, El equipo Ukio
Valerí Chipeva
hace 2 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Valerí, Thanks so much for the five stars! We hope you enjoy your stay. Best, The Ukio Team
MARCIA ELIZABETH MARTINEZ RICAÑO
hace 2 años - 5 (Experiencia positiva)
A nosotros Daniela nos recomendó Ukio, nos sentimos muy cómodos y seguros con nuestra reservación. Excelente servicio 👌🏻👌🏻 y mucho mejor opción
Respuesta de Ukio
Hola Marcia, Nos alegra mucho conocer tu increíble experiencia con Ukio; nuestro equipo estará encantado de leer tu reseña. Gracias por tus amables palabras. Un saludo, El equipo Ukio
Ignacio Carvajal
hace 2 años - 5 (Experiencia positiva)
Muchas gracias UKIO por siempre ofrecernos las mejores soluciones para nuestros clientes y especialmente a Júlia Biel del Team Revenue por cuidar de SilverDoor.
Respuesta de Ukio
Hola Ignacio, Nuestro objetivo es hacer que mudarse al extranjero sea fácil proporcionando apartamentos bonitos y listos para vivir a los huéspedes, y es estupendo saber que crees que lo hemos conseguido. Gracias por tus amables palabras sobre Ukio. Un saludo, El equipo Ukio
Edgardo Zárate Valderrama
hace 2 años - 5 (Experiencia positiva)
Thanks to the great attention from Ukio, it's incredible, and they helped me a lot in finding an apartment in Barcelona. An incredible congratulations to Daniela for her recommendations that greatly helped me with my vacation this season in Spain.
Respuesta de Ukio
Hi Edgardo, Thank you so much for your kind words about Ukio. Our team works hard every day to ensure that our guests have a fantastic experience. We hope you enjoy your vacation in Spain. Best, The Ukio Team
Taiba Alrabeah
hace 2 años - 1 (Experiencia negativa)
Terrible customer service
Respuesta de Ukio
Hi Taiba, We are sorry to hear of your negative experience with Ukio; however, we are unable to locate you in our system. Could you please reach out to us at hello@ukio.com with your email, booking information, and more details about your experience with us, and we would love to make things right. Best, The Ukio Team
Paola Intriago Molina
hace 2 años - 5 (Experiencia positiva)
Muy profesionales en todo los servicios que prestan gran equipo recomendables
Sebastian Da Silva
hace 2 años - 1 (Experiencia negativa)
Bad experience from check-in all the way through to check-out. Amateurs
Respuesta de Ukio
Hi Sebastian, We are sorry to hear of your negative experience with Ukio. We would love the chance to hear more about what happened in order to make things right, but we cannot find you in our records. Can you please reach out to us at hello@ukio.com with your name and email used for your reservation and your reservation details, and we will be in contact with you shortly. Best, The Ukio Team
Vladimir Viazovetskov
hace 2 años - 5 (Experiencia positiva)
Review: We had an amazing three-month stay at the MORU apartment offered by Ukio in Berlin. The room was not only cozy but also tastefully designed, providing ample space for our needs. And let me tell you, the location in Kreuzberg couldn't have been more perfect! One thing that truly stood out was the vinyl speaker in the apartment. It added a unique touch to our stay, allowing us to enjoy our favorite tunes with excellent sound quality. Additionally, the kitchen was fully equipped with everything we could possibly need and more. It was a pleasant surprise to find such attention to detail! Talking about Ukio - the customer service was top-notch. The check-in process was incredibly simple as we just had to pick up the keys from a nearby store. Overall, our stay was absolutely delightful. The combination of a well-designed apartment, fantastic amenities, and exceptional customer service made it a memorable experience. We can't thank Ukio enough for providing such a pleasant and hassle-free rental service. We highly recommend Ukio to anyone looking for a comfortable and convenient stay in Berlin.
Respuesta de Ukio
Hi Vladimir, Wow! We are ecstatic to hear over your amazing experience with Ukio! Our apartments are designed to provide all necessities to ensure that our guests feel at home, so it's always great to hear when guests feel the same. Thank you so much for your positive review, and we hope to host you again in the future. Best, The Ukio Team
Gab J
hace 2 años - 1 (Experiencia negativa)
Be careful!! They sell as service apartments but if you try to rent for 2 months. Cleaning is not included
Respuesta de Ukio
Hi Gab, We are sorry to hear of your less than satisfactory experience with Ukio. Unfortunately, we are unable by law to offer complimentary cleaning services in Lisbon. If you would like to talk with us more about cleaning alternatives for stays in Lisbon, contact us, and we can walk you through your options. We would love to be of more help, but since you were never a guest with Ukio, we are unable to offer any type of reconciliation for this matter at this time. We hope you enjoy your time in Lisbon, and we're available at hello@ukio.com if you ever choose to stay with Ukio. Best, The Ukio Team
Lisa Stolbova
hace 2 años - 1 (Experiencia negativa)
Totally unreliable. Cancelled our two month stay two weeks before planned arrival. As an option they offered the other apartment that is much smaller and without parking space as previous one. In contract it’s said that they have right to do so and offer the same apartment or superior. But turned out that the same is impossible and for superior you have to pay the difference even if it’s not you who want change apartment, but it’s them who are not able to deliver their services. As you can understand it’s not the easiest thing to find something in two weeks (previous booking was made around 3 months ago). And we’ll have to spend much more money than the sum of the refund. As you can understand the experience we have was terrible. No one even tried to resolve this situation, they care only about money and not about customers at all. I’ll never use UKIO again.
Respuesta de Ukio
Hi Lisa, We are very sorry to hear that this happened to you! We pride ourselves on providing the best services for our guests, and we are very disappointed to hear that you were not met with a comparable apartment to your liking. In this exceptional case, the current guest of the apartment in question had to extend their stay due to health reasons. Therefore, we couldn't ask them to leave. We would like the chance to make things right. Can you please provide us with your information and requirements at hello@ukio.com, and we will be with you right away to find your perfect apartment. We hope to hear back soon. Best Wishes, The Ukio Team
Angelica María Carbone Rodríguez
hace 3 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Angelica, Thanks for the five stars! We're always happy to hear about your great experiences with Ukio. Best, The Ukio Team
Pablo Carretero
hace 3 años - 1 (Experiencia negativa)
PUBLICIDAD ENGAÑOSA! Intenté reservar un apartamento por un mes que estaba anunciado por 3.600€ y, cuando me enviaron el presupuesto final, el precio había subido a 5.400€ más 1.000€ de depósito, más de un 70% de incremento! La excusa fueron varias tasas que se inventaron para inflar el precio. Además, el servicio de atención al cliente deja mucho que desear.
Respuesta de Ukio
Hola Pablo, Sentimos que tu experiencia con Ukio no haya estado a la altura. Nuestro equipo se ha puesto en contacto contigo en relación con tus comentarios, pero si aún crees que podemos hacer algo más, ponte en contacto con nosotros en hello@ukio.com. Saludos cordiales, El equipo de Ukio
María
hace 3 años - 1 (Experiencia negativa)
Muy mal, calidad del piso pésimo!! Experiencia muy mala en el piso y muy mal con los vecinos, está en un edificio de familias y se escucha todo el ruido. La decoración es lo único que tiene pasable.
Respuesta de Ukio
Hola María, Sentimos mucho que tu experiencia con Ukio no haya sido la esperada. Nos gustaría hacer las cosas bien, pero no podemos encontrarte en nuestro sistema. Por favor, envíanos el correo electrónico de tu reserva y los detalles de la misma a hello@ukio.com, y nos pondremos en contacto contigo en breve. Una vez más, gracias por sus sinceros comentarios y nos pondremos en contacto con usted. Saludos, El equipo de Ukio
Almodóvar Villas
hace 3 años - 5 (Experiencia positiva)
Very modern and cozy apartment in a perfect location of Barcelona.
Respuesta de Ukio
Hi Almodóvar, Thank you for your positive review. We are very happy to hear that you loved your apartment through and through. We hope to host you again. Best, The Ukio Team
Raphael Müller
hace 3 años - 5 (Experiencia positiva)
Ich habe 3 Monate in einer sehr schön möblierten Wohnung verbracht. Die Wohnungen sind super zentral gelegen und haben wirklich fast alles, was man zum leben braucht. Die Firma hat ein super interessantes Konzept und das Sales Team, vor allem Albert und Sergio haben es geschafft mir innerhalb von 30 minuten eine Wohnung direkt am arc de triomph zu organisieren. Das einzige was nicht perfekt war, war die Organisation. Trotzdem haben wir auf jeden Fall insgesamt eine sehr gute Erfahrung gemacht.
Respuesta de Ukio
Hallo Raphael, wir freuen uns sehr über Ihre insgesamt positiven Erfahrungen mit Ukio. Wir freuen uns, dass Sie in kurzer Zeit eine zentral gelegene Wohnung gefunden haben. Danke, dass Sie uns eine tolle Bewertung hinterlassen haben. Beste, Das Ukio-Team
Naoual Sami
hace 3 años - 2 (Experiencia negativa)
Alquilamos un piso de Ukio vía una página llamada homelike con deciros que el precio final que pagamos si nos duplicó lo digo todo Tuvimos que pagar tantos extras que no aparecían en ninguna parte del contrato Llamamos decenas de veces para resolver el problema y aún no está resuelto Llevamos con el tema desde finales de diciembre Aunque finalmente Ukio admitió que había extras que no se debían pagar y nos prometieron devolver (que hasta la fecha aún no se nos han ingresado) en cambia con la página que trabajan no hay ni manera de contactar y ni contestan al teléfono ni a los correos
Respuesta de Ukio
Hola Naoual, Gracias por tu reseña. Estamos un poco desconcertados sobre algunos de los aspectos que mencionas porque teníamos la impresión de que todo se había resuelto durante nuestra reunión en persona y la llamada telefónica que hicimos juntos a Homelike. Si hay algo más en lo que podamos ayudarte, estaremos encantados de hacerlo, pero por el momento, creemos que todo debería estar resuelto por nuestra parte. Te deseamos lo mejor, El equipo de Ukio
Antonio jesus Ibaez
hace 3 años - 5 (Experiencia positiva)
Todo el personal de Ukio es muy amable y útil.
Respuesta de Ukio
Hola Antonio Jesús, Trabajamos duro para ofrecer la mejor experiencia a nuestros huéspedes, así que es genial saber que te sentiste atendido durante tu estancia. Gracias por tus amables palabras. Un saludo, El Equipo Ukio
Calvin Payne
hace 3 años - 5 (Experiencia positiva)
Incredibly responsive, fantastic experience so far.
Respuesta de Ukio
Hi Calvin, Thanks for taking the time to leave us a review. It's great to hear that you're enjoying your Ukio experience so far. Best, The Ukio Team
Laurelie Boucher-Gould
hace 3 años - 5 (Experiencia positiva)
Ukio has been very helpful in helping me to find the perfect apartment for my family's holidays in Barcelona. The apartment was clean, beautifully decorated and well-located. Ukio's employees have always answered really fast all my requests and were always ready to help. Will definitely consider booking with Ukio again in the future.
Respuesta de Ukio
Hi Laurelie, Thank you so much for your kind words about our apartments and our team. We are very pleased to hear that you found the perfect serviced apartment for your vacation with Ukio, and we can't wait to host you again in the future. All the best, The Ukio Team
Studio Noora
hace 3 años - 1 (Experiencia negativa)
Will never use their “service “ again. Cons: The apartment was dark, cold and noisy. I spent almost two months there and there was this construction noise that lasted all the time I spent there and I wasn’t informed. The apartment lock was old and one day it didn’t work so asked for their help- they didn’t send someone at all. I called a locksmith who came and changed it for more than 400€ and they never even responded let alone refunded me. I got locked out once at night and again it was my problem not theirs- paid 200€, again no refund. Pros: Anyway, the sad events aside, the apartment was central and close to where I had to be daily so that was convenient. The kitchen was well-equipped and the bathroom was a bit of a squeeze but was ok. The couch was comfortable. Shops and restaurants next door. Please note that the one star rating doesn’t reflect the apartment itself-I’d give it a 3.5 but I’m also rating my overall experience with the property and the property management. It was expensive and I expected a decent communication at least.
Respuesta de Ukio
Hi Studio Noora, Thank you for your honest feedback. We are sorry to hear about your experience during your stay! We are currently processing the refunds of the locksmith, which can take a bit of time. We have over 700 apartments in major cities, where construction does happen from time to time which we have no control over unfortunately. Our team is currently reaching out to you to further discuss the incident. Thank you for your time and for letting us know about your experience. Kind Regards, The Ukio Team
Francisco Doral
hace 3 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Francisco, Thank you for taking the time to leave us five stars. We're thrilled to learn that your experience was five-star-worthy. We can't wait to welcome you back in the near future! Best Wishes, The Ukio Team
Yanutzi Diaz
hace 3 años - 5 (Experiencia positiva)
Thanks to Ukio me and my parents had an amazing stay during their time in Barcelona. We stay in 3 different apartments and all of them beautifully decorated, great locations and all the amenities to enjoy. Thanks Customer Service!
Respuesta de Ukio
Hi Yanu, Wow! Glowing reviews like yours are what make everything worth it. It's great to hear that you and your parents had an amazing stay in all three of your Ukio apartments. We hope to host you again soon! Best Wishes, The Ukio Team
Abdul
hace 3 años - 5 (Experiencia positiva)
The houses are cozy and modern. The agents reply just as fast as you can write your text. The customer service is timely, transparent, and overall impeccable. Overall 5/5 agency. Make your life easier, and let Ukio find you your home.
Respuesta de Ukio
Hi Abdoul, We're thrilled to read such an amazing review! Design and customer service are the backbones of Ukio, and experiences like yours make all of our hard work worth it. Thank you for taking the time to leave us a review. All the best, The Ukio Team
Priscilla Araújo
hace 3 años - 5 (Experiencia positiva)
Feels like home but much better decorated! I stayed in a ukio apt in Bcn for a month and since then all I think about is going back. Maybe for another city!
Respuesta de Ukio
Hi Priscilla, Thank you so much for your kind review! We're thrilled that you've had an amazing experience with us. All of our apartments are artfully designed and made specifically to make our guests feel at home, so we're confident that your next stay will be as good as your first. We can't wait to host you again in the future! All the best, The Ukio Team
Alonso Herrera
hace 3 años - 5 (Experiencia positiva)
Mi experiencia con Ukio fue fantástica. Rente un departamento en Madrid por 6 meses y todo fue perfecto. El departamento estaba muy limpio y tal cual como se mostraba en las fotos. Los servicios y las instalaciones no dieron ningún problema en los 6 meses. Aparte de eso el equipo de Ukio es muy atento, profesional y responsivo. Definitivamente lo recomiendo mucho.
Respuesta de Ukio
Hola Alonso, Muchas gracias por tu brillante reseña. Estamos muy contentos de saber que tuviste una estancia increíble con Ukio. Esperamos volver a alojaros en el futuro. Nuestros mejores deseos, El equipo de Ukio
Carla Pastor Racionero
hace 3 años - 5 (Experiencia positiva)
Es la mejor empresa de alojamientos temporales que conozco. Para personas para las que el buen gusto en la decoración, la calidad en los materiales, la belleza sean fundamentales para el confort. Los alojamientos tienen una atmósfera cálida y tranquila. Es como entrar en una burbuja de relax y paz. Son lugares fantásticos y se lo recomiendo a todo el mundo.
Respuesta de Ukio
Hola Carla, Estamos encantados de leer una crítica tan positiva, ¡gracias! El diseño es la columna vertebral de Ukio y ponemos nuestro corazón y alma en la decoración y curación de todos nuestros apartamentos para proporcionar el máximo confort y estilo. Dicho esto, estamos muy contentos de leer que nuestros esfuerzos han dado sus frutos con su crítica positiva. Estamos deseando volver a alojarle. Todo lo mejor, El equipo de Ukio
info sitspain
hace 3 años - 5 (Experiencia positiva)
Los apartamentos son increíbles, y el personal excelente... Opción muy muy recomendable!!
Respuesta de Ukio
Hola Info Sitspain, Estamos encantados de ver que has tenido una gran experiencia al alojarte con nosotros. No podemos esperar a hospedarte de nuevo en el futuro. Todo lo mejor, El equipo de Ukio
Adrian La Faye Hein
hace 3 años - 4 (Experiencia positiva)
Hacer la reserva fue súper sencillo y el proceso amigable, hasta una persona me ayudo a realizarlo hablando por teléfono. Siempre que necesitábamos ayuda o algo nos apoyaban dentro del mismo día.
Respuesta de Ukio
Hola Adrian, Estamos encantados de leer una crítica tan positiva, gracias. Nos enorgullecemos de nuestro servicio al cliente, ya que los huéspedes como usted son parte de lo que hace que todo valga la pena. Esperamos tener la oportunidad de hospedarte de nuevo en el futuro. Saludos, El equipo de Ukio
Ivan Martinez
hace 3 años - 5 (Experiencia positiva)
La mejor agencia que conozco. Lo recomiendo tanto a particulares como profesionales. He trabajado con muchas empresas de alquileres y sin duda esta es la mejor. Los apartamentos son exactamente como en las fotos y los tours virtuales. En concreto la semana pasada les alquile para unos clientes de una empresa el apartamento KUTA para un periodo de 11 meses y la gran ayuda y consejo que nos dio el responsable de ventas de Barcelona, Sergio es impagable. Siempre disponible para cualquier consulta de teníamos, aconsejando según las características la vivienda que necesitábamos, facilitándonos todos los trámites para la reserva. Solo puedo que felicitarle por su gran labor. También quede sorprendido de la eficacia de todo el departamento de operaciones. Disponibles para la entrega de llaves en cualquier momento y una vez entregada, por motivos externos a UKIO salió un problema en la vivienda, que Carolina nos resolvió en 24 horas, con una dedicación, profesionalidad y amabilidad que nunca había visto. Disponible incluso fuera de su horario de trabajo. Solo tengo palabras de agradecimiento hacia todo el equipo de UKIO. Desde luego, siempre que necesite un apartamento acudiré a ellos. Ivan
Respuesta de Ukio
Hola Ivan Muchas gracias por sus amables palabras sobre los miembros de nuestro equipo, estarán muy contentos de oírlas. Es genial ver que todo nuestro duro trabajo en el diseño de los apartamentos y el servicio al cliente da sus frutos. ¡Gracias de nuevo por su reseña, y esperamos tener la oportunidad de ocuparnos de su estancia una vez más en el futuro! Un saludo, El Equipo de Ukio
ANDRES
hace 3 años - 1 (Experiencia negativa)
Very nice apartments but they will fee you for looking, for cooking, for using the AC, for washing. Don't recommend this at all. their business model is fees plus hidden fees.
Respuesta de Ukio
Hi Andres, Our price point reflects the location, the design, and quality of the apartments. Our business model includes utilities cost and property management fees, all of which is standard across the entire industry. We are happy to discuss this more with you so that it is clear, but do not have any record of you in our systems. Please do not hesitate to reach out to us on hello@ukio.com. Kind regards, The Ukio Team
GdB
hace 3 años - 4 (Experiencia positiva)
Muy bien
Respuesta de Ukio
Estimado Gonzaga, Gracias por su reseña. Esperamos volver a recibirle en un futuro próximo. -El equipo de Ukio
Ariana
hace 3 años - 5 (Experiencia positiva)
Respuesta de Ukio
Dear Алефтина, Thank you for the five stars! We aim to put customer satisfaction first and your review is a testament to that. Thanks again and we look forward to hosting you again in the near future! -The Ukio Team
C Castelino
hace 3 años - 5 (Experiencia positiva)
The apartment was very well put together, a real pleasure to live in. The level of service was also first class, with any query being answered promptly and lots of helpful information provided beforehand. All in all, it helped make my time in Barcelona so much easier and more pleasurable and I would definitely recommend the Ukio experience.
Respuesta de Ukio
Hey, Thank you for taking the time to give us such glowing feedback. We're thrilled to learn that your experience felt first class. We can't wait to welcome you back in the near future! -The Ukio Team
claudia chow
hace 3 años - 5 (Experiencia positiva)
Amazing company! Staff are so helpful, attentive and responsive. The properties themselves are excellent. Very clean and with good facilities. I cannot recommend Ukio more!
Respuesta de Ukio
Hi Claudia, We’re thrilled to read such a positive review, thank you! We pride ourselves in our customer service, as guests like you are a part of what makes it all worth it. We also love that you found the facilities and property to surpass your expectations. Thank you again for your kind words and we hope to get the chance to take care of your stay once again in the future! All our best, The Ukio Team
Roland Lawrence
hace 3 años - 5 (Experiencia positiva)
The process and follow through with Ukio is excellent with constant communication and feedback before arrival, during the stay and a few days before departure. The apartment has gorgeous appeal. It is very clean, safe and has stylish with simple urban retro chic appeal. There are good kitchen facilities and generous cutlery/tableware to be able to practice your cooking skills. You truly live when you stay in an apartment, forcing you to explore your neighborhood, visit the markets/produce stores and drink at over time your favorite local bar.
Respuesta de Ukio
Hi Roland, Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience reflects that. We always love to learn that Ukio helped a guest make their stay feel like home, as was the case for you. We’ll be happy to host you when you’re ready to venture around the city again. Best, The Ukio Team
Margaux Nourrissat
hace 3 años - 5 (Experiencia positiva)
Amazing service and beautiful apartments
Respuesta de Ukio
Margaux, we’re thrilled to see that you had such a great experience staying with us. We put design and customer service first and your review is a testament to that. From all of us at Ukio: thank you!
Sebastian Anastassiou
hace 3 años - 5 (Experiencia positiva)
Great apartments and loved the experience!
Respuesta de Ukio
Hi Sebastian, Thank you for leaving us five stars! Our customer service team will be thrilled to learn about your stellar experience. We can’t wait to see you again at your next Ukio stay! All our best, The Ukio Team
Amir Amin
hace 3 años - 5 (Experiencia positiva)
If you are an expat moving to Barcelona, speak to Ukio
Respuesta de Ukio
Hi Amir, Thanks for the glowing review. The world of mobility is changing and we know that. As businesses become more remote and people choose to live abroad, we’re here to accommodate. We’re thrilled that we were able to provide a space that meets your needs as an expat. When you’re ready for your next adventure, give us a call! Thanks again! Best, The Ukio Team
Carmelita Puno
hace 4 años - 5 (Experiencia positiva)
I loved my stay at Savannah and I loved the people who took care of me! Savannah was my refuge for my 3 month stay in Barcelona. The apartment was tastefully designed and furnished, with a comfortable bed, furnished modern kitchen, a comfortable sofa which could double as an extra bed and space to move around in when you have guests. Location was near the Sagrada, the Mercadona, Abaceria, Amettler and other small convenience shops. The extra room (which could have been a second bedroom - please consider this in the future) was used as my office where I did WFH. Gonzalo was very helpful from the start, assisting me with the choice of the apartment and facilitating payment, contracts, etc. The service team from Bea, Nacho and Sergio were a call away whenever I needed help. I plan to use them again in a future stay. I love UKIO and highly recommend it!
Respuesta de Ukio
Hi Carmelita, We’re so happy to hear that you had a good experience at Savannah - it’s one of our favorites, too! We aim to put customer service first, so we’re delighted to learn that Bea, Nacho, and Sergio provided that for you. We also know how important location is which is why we have a careful vetting process for acquiring apartments to ensure it’s close to all your favorites - like walking distance from Sagrada Familia! We hope to welcome you back to another Ukio home in the near future. Best, The Ukio Team
Christian Borgen
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Christian, We’re thrilled to see that you had such a great experience staying with us. Your five stars make what we do worth it. From all of us at Ukio: thank you!
Max TYGERFLY
hace 4 años - 5 (Experiencia positiva)
The apartment was simply amazing. Definitely one of the most beautiful apartments I have ever been to. The team was always fast to respond and helped us with some issues. I can definitely recommend it!
Respuesta de Ukio
Hello Max, Thank you for taking the time to leave us feedback. We know that sometimes issues arise and we’re so glad to hear we were able to quickly and efficiently provide a solution. We're also thrilled to learn that the home met a high design standard. Thank you again for staying with us and being such a great guest. We can’t wait to see you again in your next Ukio stay! -The Ukio Team
Marcel Jackwerth
hace 4 años - 5 (Experiencia positiva)
Great experience. Literally felt like "home" after a few weeks.
Respuesta de Ukio
Hi Marcel, Thanks for leaving us such an incredible review. We put our hearts into the decor and curation of all of our apartments to provide the utmost comfort and style. With that said, we’re so happy to read that our efforts have paid off and you felt at home with Ukio. -The Ukio Team
Abdolreza Moghaddam
hace 4 años - 5 (Experiencia positiva)
Perfect , Everything was prefect. Absolutely rent again.
Respuesta de Ukio
Hi Abdolreza, Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience reflects that. We’ll be happy to host you when you’re ready to venture around the city again. Best, The Ukio Team
Laura Ventosa
hace 4 años - 5 (Experiencia positiva)
The team at Ukio were so kind and answered all my questions, helping me with everything I needed. I will definitely rent with Ukio again
Respuesta de Ukio
Hi Laura, We’re thrilled to read such a positive review, thank you! Our staff will be delighted to read that you found their help useful. Thank you again for your kind words and we can't wait to host you again! All our best, The Ukio Team
Marta Carrón Gómez
hace 4 años - 5 (Experiencia positiva)
Fui a Barcelona en Navidades a ver a unos amigos y aluciné con los pisos. Todo tal cual las fotos, super limpio y muy estilosos. Lo que más me impresionó fue la terraza. Volvería a repetir sin duda. Gracias por el súper buen trato recibido. Nos veremos pronto seguro!!!!
Respuesta de Ukio
Hola Marta, Gracias por tomarse el tiempo de dejarnos cinco estrellas. Estamos encantados de saber que su experiencia fue digna de cinco estrellas. Estamos deseando volver a recibirle en un futuro próximo. -El equipo de Ukio
Santi Servat
hace 4 años - 5 (Experiencia positiva)
Had a super experience with Ukio. The team is really friendly and helpful, and the apartment was great !
Respuesta de Ukio
Hi Santi, We’re thrilled to read such a positive review, thank you! We pride ourselves in our customer service, as guests like you are a part of what makes it all worth it. Thank you again for your kind words and we hope to get the chance to take care of your stay once again in the future! All our best, The Ukio Team
Adriana Busque
hace 4 años - 5 (Experiencia positiva)
Me traslade a Madrid 2 meses por un curso, y súper bien, decoración increíble y el personal estupendo. Recomiendo 100%
Respuesta de Ukio
Hola Adriana, Estamos encantados de leer una reseña tan positiva, ¡gracias! Estamos orgullosos de nuestro servicio de atención al cliente, ya que huéspedes como usted son parte de lo que hace que todo valga la pena. ¡Gracias de nuevo por sus amables palabras y esperamos tener la oportunidad de alojarle una vez más en el futuro! Le deseamos lo mejor, El equipo de Ukio
Pepe Ferrer
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hola Pepe, Gracias por dejarnos cinco estrellas. Nuestro equipo de atención al cliente estará encantado de conocer su brillante experiencia. ¡No podemos esperar a verle de nuevo en su próxima estancia en Ukio! Le deseamos lo mejor, El equipo de Ukio
Carlota Biel
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Estimado Carlota, Gracias por su brillante reseña. Nuestro objetivo es que la satisfacción del cliente sea lo primero y su comentario de cinco estrellas es una prueba de ello. Gracias de nuevo y esperamos volver a recibirle en un futuro próximo. -El Equipo de Ukio
enric batalla
hace 4 años - 5 (Experiencia positiva)
Muy contento con mi experiencia con ellos! Me fascinó como cuidan todos lo detalles en la decoración de sus pisos. Tuve que ir por trabajo a Lisboa durante unas semanas y todavia le debo una cena a la persona que me lo recomendó :) Sin duda repetiré cuando pueda!
Respuesta de Ukio
Hi Enric, Thank you! At Ukio, we’re all about creating a space that looks, feels, and is luxurious and our design is a huge part of that. We’re happy to hear that you enjoyed the decor and details as much as we do! We hope that we can continue to surpass your expectations in the future. -Ukio
Joan Biel
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Dear Joan, Thank you for the glowing review! We look forward to hosting you again in the near future! -The Ukio Team
Yaroslav Melnychuk
hace 4 años - 5 (Experiencia positiva)
I have been staying at Ukio apartment in Lisbon for more than a month now. All I can say is that Ukio is probably the best rental service I have ever rented flat with. Such an awesome, cozy and clean apartment, lots of appliances seems to be completely new! Also, I am grateful for an amazing service provided by the Ukio team. Quick responses for requests, polite and pleasant conversations with staff with the huge desire to help solving any problem and inquiry Definitely can recommend renting flat via Ukio. Thank you!
Respuesta de Ukio
Hi Yaroslav, Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience reflects that. We’ll be happy to host you when you’re ready to venture around the city again. Best, The Ukio Team
Xavi
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hey Xavi, We're thrilled to learn that your experience was five-star-worthy. Thanks! We can't wait to welcome you back in the near future. -The Ukio Team
No Dramas
hace 4 años - 5 (Experiencia positiva)
I’m currently renting 2 apartments via Ukio in Barcelona for me and my family. Here are my thoughts: - UKIO as a team is providing a great service to me - both apartments are having a great location, condition and outstanding design - Sergio from the sales team helped me A LOT providing detailed photos, floor plan, site visits and support during a process of choosing a proper apartment. If you are reading this - I’m really grateful!! - both apartments are well-furnitured and have everything necessary - from hi-speed WiFi to Smart TV and all other stuff - free biweekly cleaning is a killer-feature! Thanks guys for amazing service!
Respuesta de Ukio
Hello, We’re thrilled to read such a positive review, thank you! We pride ourselves in our customer service, as guests like you are a part of what makes it all worth it. We're so happy to hear that Sergio was able to make your experience a positive one. Thank you again for your kind words and we hope to get the chance to take care of your stay once again in the future! All our best, The Ukio Team
Max Lopez de Lamadrid
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Max, Thank you for leaving us five stars! Our customer service team will be thrilled to learn about your stellar experience. We can’t wait to see you again at your next Ukio stay! All our best, The Ukio Team
Nour Azhari
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Nour, We’re thrilled to see that you had such a great experience staying with us. Your five stars make what we do worth it. From all of us at Ukio: thank you!
Patricia Manent Codina
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Patricia, We’re thrilled to see that you had such a great experience staying with us. Your five stars make what we do worth it. From all of us at Ukio: thank you!
Nacho Nerín Coronas
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Dear Nacho, Thank you for the five-stars! We aim to put customer satisfaction first and your glowing review is a testament to that. Thanks again and we look forward to hosting you again in the near future! -The Ukio Team
Edgar Prieto
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hey Edgar, Thank you for taking the time to leave us five stars. We're thrilled to learn that your experience was five-star-worthy. We can't wait to welcome you back in the near future! -The Ukio Team
Julien Boulay
hace 4 años - 5 (Experiencia positiva)
I stayed in a 3 bedroom apartment with my friends for 2 months in Eixample, and we had such a great stay. The Ukio team is so welcoming and friendly, and also the apt had such high end furniture and design. We immediately felt at home. Definitely get an Ukio apt if you come to Barcelona
Respuesta de Ukio
Hi Julien, Thank you! At Ukio, we’re all about creating a space that looks, feels, and is luxurious and our design is a huge part of that. We’re happy to hear that you enjoyed the design, furnishings, and our friendly staff! We hope that we can continue to surpass your expectations in the future. -Ukio
emilie frey
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Emilie, Thank you for leaving us five stars! Our customer service team will be thrilled to learn about your stellar experience. We can’t wait to see you again at your next Ukio stay! All our best, The Ukio Team
Alix Frey
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Alix, We’re thrilled to see that you had such a great experience staying with us. Your five stars make what we do worth it. From all of us at Ukio: thank you!
Olivia Frey
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Olivia, Thank you for leaving us five stars! Our customer service team will be thrilled to learn about your stellar experience. We can’t wait to see you again at your next Ukio stay! All our best, The Ukio Team
Daniel García de Paredes
hace 4 años - 4 (Experiencia positiva)
Overall, the apartments have good locations and are nicely decorated, clean, comfortable. Support from Ukio is fantastic and quick to reply, and the staff they send for repairs are super nice. My only complaint is that I got to know that because maintenance staff had to come 5 times, 3 for the water heater and twice for the dishwasher. But it was a new listing so I more or less understood it. That said, I'd rent from them again. Hard to find such good service in the real estate renting market here.
Respuesta de Ukio
Hi Daniel, We’re delighted to hear that you found your stay to be comfortable, centrally located, and well designed. We strive for excellence when it comes to our homes, which is why we were disappointed to learn about the maintenance troubles you’ve faced. We value your feedback so we can continue to create the best experience for our guests. We’d love to hear more about your stay and encourage you to reach out to us at hello@ukio.com. Thank you again, Daniel, for your candid review and we look forward to hopefully hosting you again in the near future! Best, Ukio
Juan Gomez
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Juan, Thank you for leaving us five stars! Our customer service team will be thrilled to learn about your stellar experience. We can’t wait to see you again at your next Ukio stay! All our best, The Ukio Team
Ricardo Marin Tomás
hace 4 años - 4 (Experiencia positiva)
Respuesta de Ukio
Hi Ricardo, Thank you for the glowing review! We aim to put customer satisfaction first and your review is a testament to that. Thanks again and we look forward to hosting you again in the near future! -The Ukio Team
Alex Arcones
hace 4 años - 5 (Experiencia positiva)
Apartamentos de lujo en varias ciudades. Para estancias cortas y largas. Su princicipal atractivo es la ubicación y su decoracion, donde se esmeran en introducir arte original de diferentes artistas para hacer mas calida y especial su ambiente.
Respuesta de Ukio
Hola Alex, Gracias por dejarnos una crítica tan increíble. El diseño es la espina dorsal de Ukio y nos esforzamos en la decoración y la selección de todos nuestros apartamentos para ofrecer el máximo confort y estilo. Dicho esto, estamos muy contentos de leer que nuestros esfuerzos han dado sus frutos con su crítica positiva. -Ukio
Fernando
hace 4 años - 5 (Experiencia positiva)
Soy propietario de un piso en Madrid y acabo de alquilar mi piso con Ukio. Es trato personal de Patricia y la seriedad de la empresa han sido exquisitos. Totalmente recomendables !
Respuesta de Ukio
Hola Fernando, Gracias por tomarse el tiempo de dejarnos cinco estrellas. Estamos encantados de saber que su experiencia con Patricia y el equipo de Ukio fue digna de cinco estrellas. Esperamos volver a trabajar con usted en un futuro próximo. -El Equipo de Ukio
Adeline Griffin
hace 4 años - 5 (Experiencia positiva)
I stayed for a month in the apartment named Sierra. It was so lovely and comfortable. It was also a block away from La Sagrada Familia, which I didn't realize when I booked it, so that was a great surprise. My boyfriend and I both work from home, and the apartment had an office space which was great. The internet was super fast, we never had issues with it. It was a bit pricey, but it was available last minute and worth every penny! I would definitely book with this company again. They were extremely accommodating.
Respuesta de Ukio
Hi Adeline, Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience in Sierra reflects that. We’ll be happy to host you when you’re ready to venture around Barcelona again. Best, The Ukio Team
Han Alzaid
hace 4 años - 5 (Experiencia positiva)
We have settled the stay for 7 months in a row, the staff is very nice, we are answered if there is a problem and it is fixed ASAP. I will repeat the experience again already in the same company👍
Respuesta de Ukio
Hello Han, Thank you for taking the time to leave us feedback. We know that sometimes issues arise and we’re so glad to hear we were able to quickly and efficiently provide a solution. Thank you again for staying with us and being such a great guest. We're so happy to have hosted you for these past 7 months and look forward to welcoming you to your next stay! -The Ukio Team
Szczepan Majcher
hace 4 años - 5 (Experiencia positiva)
Beautiful and spacious apartments in a convenient location. Well-designed and lit space with lots of amenities. We were able to communicate easily with the crew, who were friendly, helpful, and available most of the time. We've asked for more kitchen equipment as we love cooking and it's been delivered within two days. Highly recommended!
Respuesta de Ukio
Hi Szczepan! Thanks so much for taking the time to write a kind review! Our supply team carefully selects each location to include a healthy mix of amenities, accessibility, and appearance and we’re ecstatic to hear that your experience reflects that. We're happy to hear we were able to make your cooking dreams come true, too. We’ll be happy to host you when you’re ready to venture around the city again. Best, The Ukio Team
Simon Davey
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hey Simon, Thank you for the glowing review! We aim to put customer satisfaction first and your five-star review is a testament to that. Thanks again and we look forward to hosting you again in the near future! -The Ukio Team
Helena Brillembourg
hace 4 años - 5 (Experiencia positiva)
Estuvimos alojados dos meses en Atins (Barcelona) y la experiencia fue fantástica. El apartamento es muy amplio y cómodo pero lo mejor fue la atención de todos los que trabajan en UKIO. Siempre respondieron a nuestras inquietudes y resolvieron cualquier inconveniente inmediatamente. Definitivamente UKIO será mi opción cada vez que viaje
Respuesta de Ukio
Hola Helena, Estamos encantados de leer una reseña tan positiva, ¡gracias! Estamos orgullosos de nuestro servicio de atención al cliente, ya que huéspedes como usted son parte de lo que hace que todo valga la pena. ¡Gracias de nuevo por sus amables palabras y esperamos tener la oportunidad de alojarle una vez más en el futuro! Le deseamos lo mejor, El equipo de Ukio
Lucía Martín
hace 4 años - 3 (Experiencia positiva)
The house is exactly how they show it on the website. Nicely designed, and with quality appliances. The costumer support is really nice and quick to respond. In general is a pleasant experience. Although, I've been unlucky with my apartment, as the light installation was faulty and this brought a lot of problems. I had to invest a lot of time talking with technicians and the Ukio support team. This problem was never fully resolved. I think the installations can be better executed for the price.
Respuesta de Ukio
Hi Lucía, Thank you for your honest feedback. We’re extremely sorry to hear about your experience in one of our stays. Each of our apartments goes through an extremely rigorous vetting process to ensure that everything is in superb condition, so we’re disappointed to learn that this wasn’t your experience. We know how important it is to have lights in working order, so we do apologize. We’d like to learn more about your experience and find a solution. If you could please write to us at hello@ukio.com, we’d be more than happy to chat. Thank you again for taking the time to share your review.
Samantha Shankman
hace 4 años - 5 (Experiencia positiva)
Ukio is a life changer. I have stayed with Ukio for 6 months in Barcelona and had the pleasure of moving apartments every 2 months so I truly got a good idea of the kind of spaces they offer. Here are just some of the things I love about living in Barcelona with Ukio: 1. The apartments are incredibly well designed and I love that I got to walk into a home that's more beautiful than what I could ever design. There's something special about living in such a beautiful place. 2. All the amenities, services, and apartments are incredibly well thought out so everything that you might need is already in the apartment from a full kitchen to fast Wi-Fi. 3. The apartments are in great locations! You are truly in the middle of the city surrounded by locals so you can immediately jump into everyday life. They're all located in neighborhoods with tons of restaurants and shops. 4, The Ukio team is amazing. They are incredibly responsive, helpful, and caring. They have helped me find the right apartment each time and even helped me understand the city better. I could not recommend working with the team more highly! Thank you Ukio for my best living experience yet!
Respuesta de Ukio
Thank you so much, Samantha! We really value our guests' opinions and strive to offer the best guest experience throughout the entirety of their stay. Please count on us for next stays within Spain, and soon within Lisbon!
Monica
hace 4 años - 4 (Experiencia positiva)
Muy atento el servicio hacia los propietarios. Una propuesta muy interesante y profesional. A pesar de un tema de comunicación al principio, la relación ha sido muy fluida . ¡Muchas gracias por su apoyo!
Respuesta de Ukio
Estimada Mónica, Ha sido un verdadero placer hablar contigo por teléfono y proporcionarte más información acerca de nuestro modelo de negocio. Te agradecemos mucho la confianza depositada en nosotros. Estamos en contacto y esperamos poder colaborar contigo muy pronto! -Ukio
Sami Daik
hace 4 años - 5 (Experiencia positiva)
J’ai pris un Ukio quand j’étais à Lisbonne et l’expérience était top - apart trés bien placé, la déco de haute qualité et le personnel super jeune, sympa. Je vais sûrement prendre un Ukio à mon retour! Merci l’équipe!
Respuesta de Ukio
Hey Sami, Thank you for taking the time to leave us five stars. We're thrilled to learn that your experience was five-star-worthy and that you enjoyed your time in Lisbon. We can't wait to welcome you back in the near future! -The Ukio Team
Fred M
hace 4 años - 5 (Experiencia positiva)
Lovely modern apartments, beautifully designed - exactly as they look in the photos, if not better. The team are extremely responsive and helpful. I have used UKIO several times simply because I can rest assured from from the moment I book that everything will run smoothly and with no hassle. I will be booking my next trip to Madrid in May. Many Thanks!
Respuesta de Ukio
Hey Freddie, Thanks for the glowing review! Style and customer services are the core of Ukio, so we’re thrilled to hear that your experience exceeded those expectations. We can’t wait to host you again in May for your trip to Madrid. Thanks again! -The Ukio Team
Joan Sarquella
hace 4 años - 5 (Experiencia positiva)
He colaborado con Ukio y la experencia ha sido muy buena. Dan mucho valor agregado a las viviendas con un diseño exquisito. Son muuy rapidos y profesionales.
Respuesta de Ukio
Hola Joan, Gracias por dejarnos cinco estrellas. Nuestro equipo de atención al cliente estará encantado de conocer su brillante experiencia. De parte de todo el equipo de Ukio: ¡gracias!
Ines Martinez-Fortun Mas
hace 4 años - 5 (Experiencia positiva)
Hemos trabajado con Ukio colaborando como agencia inmobiliaria en Barcelona, y nuestra experiencia ha sido buenísima. Son muy profesionales, puntuales en sus responsabilidades y además cercanos. Sin duda repetiremos si se presenta de nuevo la ocasión. Gracias!
Respuesta de Ukio
Hola Ines, Estamos encantados de ver que ha tenido una experiencia tan buena al alojarse con nosotros. Sus cinco estrellas hacen que lo que hacemos merezca la pena. De parte de todo el equipo de Ukio: ¡gracias!
Rubén Sanz López
hace 4 años - 5 (Experiencia positiva)
Me contactaron de Ukio porque estaban interesados en incorporar mi vivienda de Madrid a su marca y estoy muy contento con el servicio. Todo ha sido muy rápido y fácil, me parecen grandes profesionales y les recomiendo como inquilinos.
Respuesta de Ukio
Hola Rubén, Gracias por tomarse el tiempo de dejarnos cinco estrellas. Estamos encantados de saber que su experiencia fue digna de cinco estrellas. Esperamos volver a trabajar con usted en un futuro próximo. -El Equipo de Ukio
Pilar Rodríguez
hace 4 años - 5 (Experiencia positiva)
Alquilé con ellos para una estancia de 3 meses. Profesionales, serios de principio a fin, toda la estancia y el piso super bien equipado. Y además aceptan mascotas.
Respuesta de Ukio
Hola Pilar, Estamos encantados de leer una reseña tan positiva, ¡gracias! Estamos orgullosos de nuestro servicio de atención al cliente, ya que huéspedes como usted son parte de lo que hace que todo valga la pena. ¡Gracias de nuevo por sus amables palabras y esperamos tener la oportunidad de alojarle una vez más en el futuro! Le deseamos lo mejor, El equipo de Ukio
Isaac Riu
hace 4 años - 5 (Experiencia positiva)
Just what I was looking for. Amazing location, great place with a very nice design and good quality furniture. It felt like home, my own oassis in the middle of the city. Very friendly and professional company.
Respuesta de Ukio
Hi Isaac, We’re so grateful to learn that Ukio was able to provide exactly what you were looking for. We take our apartment preparation very seriously; considering location, design, and quality and it’s great that your experience reflects that. We can’t wait to see you again at your next Ukio stay! -The Ukio Team
Pablo López
hace 4 años - 5 (Experiencia positiva)
Rápidos, eficaces y con unos estandar de altísima calidad, la decoración es sencillamente impresionante. Cada vez que voy a barcelona por trabajo me gusta alojarme con ellos!! MUY recomendable
Respuesta de Ukio
Hola Pablo, Gracias por dejarnos una reseña tan increíble. El diseño es la espina dorsal de Ukio y nos esforzamos en la decoración y la selección de todos nuestros apartamentos para proporcionar el máximo confort y estilo. Dicho esto, estamos muy contentos de leer que nuestros esfuerzos han dado sus frutos con su reseña positiva. -Ukio
Susana Esparza Saez
hace 4 años - 5 (Experiencia positiva)
Experiencia espectacular de principio a fin! El piso una pasada y el equipo de Ukio increíble. Para repetir sin dudarlo!
Respuesta de Ukio
Estimado Susana, Gracias por su brillante reseña. Nuestro objetivo es que la satisfacción del cliente sea lo primero y su comentario de cinco estrellas es una prueba de ello. Gracias de nuevo y esperamos volver a recibirle en un futuro próximo. -El equipo de Ukio
Jaime Colomer
hace 4 años - 5 (Experiencia positiva)
Hemos trabajado con Ukio en la decoración de sus pisos y como proveedores de lamparas. Estamos encantados de tener a Ukio como uno de nuestros mejores clientes. Ponen muchisimo gusto, cuidado y atención en la decoración de sus apartamentos y se nota en el resultado final con cada detalle. Vale muchisimo la pena quedarse en sus apartamentos, los recomendamos.
Respuesta de Ukio
Hola Jaime, Gracias por tomarse el tiempo de dejarnos cinco estrellas. Estamos encantados de saber que su experiencia fue digna de cinco estrellas. Esperamos volver a trabajar con usted en un futuro próximo. -El Equipo de Ukio
Eva Chien
hace 4 años - 5 (Experiencia positiva)
Our family is staying in our second Ukio and we always feel like home in their amazing apartments. The style and convenience is only second to their personal conceierge service.
Respuesta de Ukio
Dear Eva, Thank you for the amazing review. Having repeat customers is the highest praise we can receive and we’re so grateful that you chose to stay with us again. We hope to continue to provide you with stylish stays and unforgettable experiences in your next Ukio stay. From all of us at Ukio: thanks!
Hayley Daen
hace 4 años - 5 (Experiencia positiva)
The team at Ukio was super helpful, intuitive and responsive. The apartment I rented was wonderfully designed too. Hope to stay in another Ukio apartment again soon!
Respuesta de Ukio
Hi Hayley, It’s great to hear that our team was helpful, intuitive, and responsive during your stay. Design and service are our top priorities and we're glad that was reflected in your stay. Thanks for your kind review; we can’t wait to see you again in the future! -Ukio
Edwin Ordorica
hace 4 años - 5 (Experiencia positiva)
“I stayed a few months in an ukio apt in Madrid. I absolutely loved the experience. Will definitely stay in an Ukio next time I’m in Madrid!”
Respuesta de Ukio
Hey Edwin, Thank you for your kind review! We’re glad that we were able to provide you with a great stay in Madrid. We can’t wait to see you again the next time you’re in the city. Thanks again, The Ukio Team
Framboise Fourteau
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hey Framboise, Thank you for taking the time to leave us five stars. We're thrilled to learn that your stay was five-star-worthy. We can't wait to welcome you back in the near future! -The Ukio Team
Sarah Maximo
hace 4 años - 5 (Experiencia positiva)
Ukio was such an amazing experience and so well decorated! I had such a pleasant stay in Barcelona! The user interface cross-channel worked really well and team was available for some town tips and support. Thank you all! Highly recommend to anyone searching for a time well spend and the perfect balance between work+ pleasure and nomad lifestyle. ;)
Respuesta de Ukio
Hi Sarah, Wow! Thank you for your glowing review! We’re thrilled to hear that you had such an amazing experience. We pride ourselves on our customer service so we’re happy to hear that the local tips and support were helpful. We hope to host you again for any of your nomadic adventures! -The Ukio Team
Pedro Gadea
hace 4 años - 5 (Experiencia positiva)
Ukio was amazing! I was just staying one month but ended up staying a trimester!!! The costumer service was great and were so friendly and professional. Highly recommend for anyone traveling and trying to make the best of home out-of-home season.
Respuesta de Ukio
Hey Pedro, Thank you for your excellent review! We’re thrilled to hear that you loved Ukio so much that you decided to extend your stay for a full trimester. Customer service is one of our top priorities so it’s great that you found the interactions to be friendly and professional. Thanks for being such a great guest. We can’t wait to have you back! -The Ukio Team
Vaida Pukenytė
hace 4 años - 1 (Experiencia negativa)
Very unprofessional attitude
Respuesta de Ukio
Dear Vaida, We’re deeply sorry to read this review. We checked our reservation system and we couldn’t find any booking made under your name. We’re eager to find a solution to this so please get in touch with us at your earliest convenience at hello@ukio.com. We’d love to provide you with the full Ukio experience where we prioritize customer satisfaction. Thank you. -The Ukio Team
JKB
hace 4 años - 5 (Experiencia positiva)
I have an apartment in Barcelona, but needed a place to stay for 6 weeks, as I do from time to time, and chose one of Ukio's apartments. Most simply put: Ukio delivers everything that they promise. I can tell you from experience that that is not always the case here in Barcelona. I recommend that people be cautious when looking for an apartment here. In this case, the apartment was exactly as depicted. It was also very well appointed. Every aspect of the service, from check-in to check-out and requests made in between, were dealt with ideally. Indeed, personnel exceeded expectations. In addition, the cleaning service provided twice monthly (3 times in the 6 weeks I was there), which is included in the price, was nothing short of perfection--and I have used cleaning services for decades and do not say that casually. There is no question that Ukio charges a fair bit for their apartments, and there are some additional charges beyond the base rent advertised on their website which they will tell you about before you sign the contract, but if that is not a problem for you or if you are able to splurge, you should stay with Ukio. I could not recommend them more highly.
Respuesta de Ukio
Hey JKB! Thank you for the glowing review. We love hearing that we could provide you with a temporary home while away from your permanent place. It’s true that finding an apartment in Barcelona is no easy task, which is why we pride ourselves on making the process smoother. We also appreciate hearing that our personnel services exceed your expectations. We strive for quality and we’re glad that was reflected in our cleaning services. From all of us here at Ukio, thank you again for choosing to stay with us. We look forward to welcoming you back in the future! -The Ukio Team
Carl Edvard W Raastad
hace 4 años - 5 (Experiencia positiva)
We had a great stay with Ukio. When we arrived there was some minor technical issues related to AC and TV but the staff was on it right away and fixed everything perfectly! The staff is available all the time, very friendly and attentive. The service is perfect and in my opinion far better than other similar agencies like Home Club, which we have also rented with in the past. Ukio staff even took the trouble with mailing us some forgotten belongings after we left the apartment - amazing! The apartment itself was also great!
Respuesta de Ukio
Hi Carl, We’re thrilled to read such a positive review, thank you! We pride ourselves in our customer service, as guests like you are a part of what makes it all worth it. We're happy to hear that we were able to resolve the technical hiccups and continue a smooth experience. Thank you again for your kind words and we hope to get the chance to take care of your stay once again in the future! All our best, The Ukio Team
M D
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi MD, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Sergio Sanchez
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Sergio, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Nico Santoro
hace 4 años - 5 (Experiencia positiva)
The experience was great, the apartment was well furnished and with a cozy atmosfere. The Ukio team is gentle and responsive and can help with you anything you need. Worth the staying.
Respuesta de Ukio
Hi Nico, Thanks for leaving us such an incredible review. Design is the backbone of Ukio and we put our hearts into the decor and curation of all of our apartments to provide the utmost comfort and style. With that said, we’re so happy to read that our efforts have paid off with your positive review. We're glad that we were able to create a home away from home with a cozy atmosphere and helpful team. Thanks again! -The Ukio Team
Adela García
hace 4 años - 5 (Experiencia positiva)
We spent a month in the beautiful Mojave loft in Barcelona. It was the perfect place to work from home and relax after a work day. The patio is like a mini oasis where you can host your new friends and enjoy tapas and estrellas or have a lovely dinner by yourself. I definitely recommend Ukio and their staff. They made our stay memorable. Thanks Ukio!
Respuesta de Ukio
Hi Adela, Thanks for leaving us such an incredible review. Design is the backbone of Ukio and we put our hearts into the decor and curation of all of our apartments to provide the utmost comfort and style. With that said, we’re so happy to read that our efforts have paid off with your positive review. Thanks again! -The Ukio Team
David
hace 4 años - 5 (Experiencia positiva)
Great people and great facilities, definitely worth the money 👍
Respuesta de Ukio
Hi David, We’re thrilled to read such a positive review, thank you! We pride ourselves in our customer service, as guests like you are a part of what makes it all worth it. Thank you again for your kind words about our people and facilities and we hope to get the chance to take care of your stay once again in the future! All our best, The Ukio Team
Álvaro Banzo Martos
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Álvaro, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Mohamad Hassoun
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Mohamad, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Natalie Kennedy
hace 4 años - 5 (Experiencia positiva)
We had an amazing three month stay with Ukio in Barcelona. Their apartments are beautifully furnished and their staff is so friendly and helpful. We can’t wait to come back.
Respuesta de Ukio
Dear Natalie, Thank you for a great review! We’re happy to hear that all three months of your stay with Ukio were amazing. We aim to set the bar high with design and customer service and we’re thrilled that we were able to meet your expectations. We can’t wait to welcome you back for your next stay with Ukio! -The Ukio Team
Evelin Bermejo
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hey Evelin, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Nuno Brito
hace 4 años - 5 (Experiencia positiva)
Respuesta de Ukio
Hi Nuno, Thanks for taking the time to leave us a great rating. We're so happy that you enjoyed your stay and can't wait to host you again in the future! -The Ukio Team
Elisangela Kist
hace 4 años - 5 (Experiencia positiva)
Um lugar acolhedor, atendimento ótimo, sushi maravilhoso. Eu adorei e recomendo...
Respuesta de Ukio
Hey Elisangela, Thanks for leaving such a great review of your Ukio stay! We do everything we can to make each home feel special and cozy. Glad to hear that was true to your experience. We can’t wait to welcome you back next time. Best, Ukio
Carmen Telehoi
hace 4 años - 5 (Experiencia positiva)
Excellent spaces & service 👏 We came across Ukio 5 months ago, as part of our year long nomadic journey to find our new home. So far we stayed with Ukio in Madrid in Makena, Tatio & Vinci and in Barcelona in Agafay & Zagora, changing cities/neighbourhoods every month or so. Prior we relied on Airbnb and had many hit & miss experiences due to huge gaps between the expectations created by listings description/photos & the disappointing reality of the spaces. We are now loyal Ukio customers mainly due to the consistency we found in the quality of the spaces, amenities, cleanliness & setup, to the point that we were comfortable booking apartments sight unseen when they were just launching in Madrid where Tiago & his team warmly welcomed us & did everything possible to make sure we were comfortable. Both me and my partner have a design background and are very aesthetically sensitive so we appreciated everything from the decor, plants, thoughtful details to the warm moody lighting we found in all 5 flats we’ve stayed so far. On a practical note, all apartments have fully equipped kitchens, washer/dryer and dedicated work areas with reliable high speed internet which is crucial if you work remotely or run your business remotely as we do. Lastly, the one area that could use some improvement is the slightly convoluted booking process. Coming from the very straightforward Airbnb process it was a bit frustrating to go through a real-estate type negotiation & rental contract, but on the flip-side to Airbnb we did find more flexibility and no hidden fees requested at the end of our stay. All in all, we will loyally continue to choose Ukio for our future stays & would recommend it without hesitation.
Respuesta de Ukio
Thanks Carmen! Happy you had such a great experience, as we always aim to have the highest quality service and product for our guests!
R R
hace 4 años - 5 (Experiencia positiva)
EXCEPTIONAL!!. We were looking for something medium term and did not want to sign a lease for a few years or buy furniture to haul it around.. UKIO was a big plus to put down temporary roots while keeping some of the comforts of everyday life. Way better than Airbnb or any pre-furnished apartments you will ever come across in barcelona or matter of fact anywhere in Europe for a fair price. Great support care, communication and overall attention has made our stay with UKIO a memorable one. We are customers for life.
Respuesta de Ukio
Thank you so much! We strive to offer the best experience to our guests, so we are always happy to know whether we've succeeded. Count on us anytime!
Jean-Jerome Peytavi
hace 4 años - 5 (Experiencia positiva)
The apartments are beautifully designed and decorated. We stayed at Denali, felt at home from day 1and were sad to leave. We also found Ukio's service impeccable - Pedro and everyone we interacted with was nice, professional and responsive. I highly recommend Ukio to everyone traveling and wanting to stay in a charming apartment.
Respuesta de Ukio
It was a pleasure hosting you and your wonderful family, Jean-Jerome! We are happy you had such a great experience with us and we hope you choose Ukio again soon.
Philippa Anselmino
hace 4 años - 5 (Experiencia positiva)
What a great service from beginning to end. The flats are all beautiful it was hard to pick but the team recommended the perfect place for what I was looking for. Throughout the stay the team was forthcoming and helpful if I had a question. I could not recommend this company more for a seamless and positive experience of your stay in Barcelona or elsewhere.
Respuesta de Ukio
Philippa, thank you so much for your kind words! It was a pleasure being able to host you - we hope Ukio your first choice whenever you come to Barcelona, Madrid, or elsewhere!
Andrea Amatori
hace 5 años - 5 (Experiencia positiva)
My stay at UKIO was really good, very professional. The Wi-Fi speed and the location was perfect for my business needed.
Respuesta de Ukio
Hi Andrea! We are so happy that you enjoyed your stay with us & would love to welcome you back in our apartments!
Costa Simeonidis
hace 5 años - 5 (Experiencia positiva)
Our stay with Ukio was just fantastic! First, the team, they are very professional and reactive. They take care of everything in a smooth and speedy way. The flat was awesome and its location just ideal. We liked a lot their services, including the cealning service. With these guys in town, you should go and rent with tthem. Don't look for better, because they are the best. No hesitations. And once back in Barcelona, surely we will rent back with Ukio. Highly recommended.
Respuesta de Ukio
Thank you so much Costa! It was a pleasure having you stay with us. We hope Ukio will always be your first choice when in BCN (and now Madrid!)
Kleber Dias
hace 5 años - 5 (Experiencia positiva)
Profesionales
Respuesta de Ukio
Thank you Kleber!
Diego Quintana Esteve
hace 5 años - 5 (Experiencia positiva)
My stay at UKIO was really good. It was what I wanted for a business stay, simple and easy, they handle everything so you can focus on your businesses. I would recommend them. Thanks!
Respuesta de Ukio
Thanks so much Diego! Hope to host you again soon!
Patrick Nancarrow
hace 5 años - 5 (Experiencia positiva)
Great team, super efficient and responsive. The apartment I stayed in has the best views in Barcelona. Highly recommended.
Respuesta de Ukio
Hi Patrick ! Thank you for being such a hospitable guest - we are happy you enjoyed your stay with us!
Marcia Santos
hace 5 años - 5 (Experiencia positiva)
Respuesta de Ukio
Gracias Marcia!
Deja tu opinión sobre Ukio
Añade tu inmobiliaria a nuestro directorio de manera gratuita
Si diriges una inmobiliaria o trabajas como profesional del sector, puedes unirte gratuitamente a nuestro directorio especializado. Envía la información de tu negocio y forma parte de una guía que consultan cada día cientos de usuarios que buscan agencias fiables para comprar, vender o alquilar propiedades en su zona.
5 (53)
Ver dirección y datos de contacto
5 (2)
Ver dirección y datos de contacto
4.9 (509)
Ver dirección y datos de contacto
4.9 (806)
Ver dirección y datos de contacto
4.9 (813)
Ver dirección y datos de contacto
4.9 (95)
Ver dirección y datos de contacto
4.9 (934)
Ver dirección y datos de contacto
4.9 (92)
Ver dirección y datos de contacto
4.9 (409)
Ver dirección y datos de contacto
4.9 (237)
Ver dirección y datos de contacto
4.8 (51)
Ver dirección y datos de contacto
4.8 (114)
Ver dirección y datos de contacto