MARFRAN Real Estate Agency

Anyone renting any of the Isabela apartments over the summer? Get in touch if you’d like me to share photos and experience so you know what you’re getting - or not getting! - for your money!

Gran oferta

Excelentes profesionales con los mejores inmuebles de la isla. Gracias por siempre una atención impecable. Repetimos siempre!

We booked a short stay at an apartment in Port de Pollencia, managed by MARFRAN. They ‘forgot’ (in their own words) to tell us there would be no electricity or hot water for half a day!!! This was difficult with young kids. We had no notice (unlike other families in the neighbourhood who received a courtesy call from the other rental companies they had booked with). We were not prepared for this. We had no water for showers after going in the sea, no electricity to make breakfast or lunch. We couldn’t even open the electric shutters so the apartment was in darkness with small kids. Mar Fan admitted they had forgotten to tell us but would not even offer to pay a token for our inconvenience - they would not pay for lunch or breakfast (which are expensive in the area.) The owner was apparently happy with this as they felt it was only a small inconvenience’ to have a non functioning apartment. They were very rude on the phone. Very disappointing and not the way to treat a family with small children. They had said they would fix the Wi-Fi in the apartment but did not turn up on the day they said they would. All in all very disappointing customer service. I recommend booking with another company.

Hermoso. El agua es maravillosa. Las calas de Mallorca son espectaculares