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inmobiliariaconcasa.es no puede garantizar que las inmobiliarias o agentes incluidos en este directorio cumplan con todas las certificaciones profesionales, acreditaciones legales o requisitos regulatorios necesarios para la intermediación inmobiliaria en cada comunidad autónoma. Algunas empresas registradas pueden ser negocios pequeños o agencias de reciente creación. Te recomendamos verificar siempre la experiencia, la profesionalidad y la documentación del agente o empresa antes de realizar cualquier operación de compra, venta o alquiler.
4.4 (22 opiniones)
2 opiniones
1 opiniones
0 opiniones
3 opiniones
16 opiniones
Anesredo Leon
hace 7 meses - 4 (Experiencia positiva)
Erik Prevics
hace 1 año - 5 (Experiencia positiva)
Cande nos apoyó durante el proceso de venta. Siempre estuvo disponible cuando se lo pedimos, respondió de manera oportuna y nos ayudó con la preparación de la compra de la propiedad. Su profesionalismo es muy apreciado.
Noemi Hernandez
hace 1 año - 5 (Experiencia positiva)
Cande and Dani are such a wonderful couple! I can't recommend them enough. When I bought the apartment, the bank took a long time to give us the mortgage, but I never felt pressure or any rush from their agency; quite the opposite: a lot of support during the process and afterwards. They manage the periods we are not in the house, and I genuinely feel in safe hands. Their service is premium.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Noemi, es un placer ayudarles y atenderles. Un gran abrazo.
Philip Battle
hace 1 año - 5 (Experiencia positiva)
We bought our apartment through Puerto Home and were very satisfied. The staff are genuinely attentive and trustworthy, and provided support to our family at every step of the way. I highly recommended this agency to anyone looking for property in El Puerto de la Cruz and beyond.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Philip, el placer es nuestro en atenderles. Un gran abrazo.
Petra Pardavi
hace 1 año - 5 (Experiencia positiva)
Cande está siempre muy bien organizada y bien preparada. La comunicación es fácil con ella, responde siempre muy pronto, cualquier cosa hemos pidiendo, ella siempre tenía una solución. Ella es profesional con una personalidad super cariñosa! Muchas gracias por todo!
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Petra por tus lindas palabras, fue un placer atenderles. Un gran abrazo.
victor blisset
hace 1 año - 1 (Experiencia negativa)
contacto con los clientes? inexistente, no llaman de vuelta, no responden a los emails, no responden muy a menudo al telefono. 2 semanas intentandolo
Respuesta de Puerto Home Servicios Inmobiliarios
Buenos días. Lamentamos profundamente que haya tenido esta experiencia con nuestro servicio al cliente. Apreciamos que nos haya informado sobre esta situación y entendemos su frustración. Le aseguramos que estamos trabajando para mejorar nuestros tiempos de respuesta y la calidad de atención que brindamos. Nos gustaría poder solucionar este inconveniente lo antes posible. Por favor, contáctenos directamente a inmopuertohome@gmail.com para poder atender su caso de forma prioritaria. Agradecemos su paciencia y comprensión.
Clara Perez Correa
hace 1 año - 5 (Experiencia positiva)
El contacto con los clientes bueno. Excelente servicio. Gracias Cande por buscar el comprador que yo quería para mí finca, necesitaba.alguien que amara la tierra y mis árboles y flores, y tú lo conseguistes. Mil gracias por tu esmerado trabajo.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Clara, el placer fue nuestro en atenderte. Un gran abrazo.
Juliane Nendel
hace 1 año - 5 (Experiencia positiva)
Excelente servicio, especialmente gracias a Cande. Encontramos el piso perfecto para que mi madre pudiera mudarse a Puerto de la Cruz. Cande aclaró cualquier duda que tenia con mucha paciencia y siempre a la orden! Recomiendo Puerto Home al 100% - muy profesional! Muchas gracias
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Juliane. Saludos.
Jackson Afonso Ramos
hace 1 año - 5 (Experiencia positiva)
Excelente empresa en especial Candelaria una persona responsable que en todo momento se preocupo por cubrir todas nuestras expectativas, incluso después de cerrar el acuerdo siguió pendiente de nosotros. Llegamos a Puerto Home servicios inmobiliarios atravez de una buena recomendación y eso es lo que haremos.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Jackson por tus palabras, es un placer haberles atendido. Saludos para toda la familia.
Nueva Casia Tenerife S.L. Helmut Huber (Fantastico.best)
hace 1 año - 5 (Experiencia positiva)
Como siempre, un servicio excelente, muy agradable y personalizado para todos los que buscan una excelente propiedad con todo lo que necesitan para comprarla.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Helmut. Saludos.
Carlos Alonso Reyes
hace 1 año - 5 (Experiencia positiva)
Amabilidad y cercania
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Carlos. Saludos.
Ramil
hace 3 años - 2 (Experiencia negativa)
Troubles at every stage. 1) They don't sell real estate at the original price. After receiving several offers to buy, they raised the price twice, each time by 10%. 2) Several buyers are invited to view at the same time to increase the excitement. 3) During the viewing, the walls were being painted and painters were present, so it was impossible to calmly and carefully inspect the object. 4) As a result, we agreed to purchase the property at a price 5% higher than the original price, although the cost of cosmetic repairs did not exceed 1% of the value of the property. 5) As it turned out, a Spanish representative is needed to sign a contract at a notary for a foreign citizen. It is needed to help with the payment of property transfer tax and registration of documents. Alejandro told the notary that he was ready to become my representative and allowed him to be included in the real estate purchase agreement as my legal representative. He also assured me that he would help me with the payment of the property transfer tax and registration of documents. 6) After signing the contract and paying the money, I received the keys to the object and for the first time carefully examined the object. It turned out that the plumbing in the house was in poor condition, two taps were leaking, and the faucet was completely rusted. Alejandro promised to help me write a complaint to the seller so that the seller would replace the taps and mixer. As a result, I did not receive any help from Alejandro and I had to buy a mixer and taps myself. And the seller only called a plumber to replace the taps. 7) A few days later I noticed that the cupboard under the sink was also rotten. After self-analysis of the cabinets, it turned out that the bottom of all the internal walls of the cabinet were covered with mold! Alejandro again promised to help me write a complaint to the seller, but also did not help in anything. I myself had to explain to the seller and demand the replacement or repair of cabinets. As a result, after two weeks of proceedings, the cabinet was repaired. 8) During the signing of the contract at the notary, I was told that in about a week I should receive the original contract and it would be necessary to pay tax. But I did not receive the contract either in a week, or in two, or in three. During this time, I asked Alejandro several times if he received any calls or messages from the notary. To which Alejandro answered me that no he received no calls or messages from the notary. As it turned out later, the notary tried to call Alejandro 4 times, but to no avail. 9) On the 25th day after signing the contract, Alejandro told me that he received a call from the notary and that I need to pay the notary. Which I did the next day. On the 28th day after signing the contract, Alejandro told me that he had filled out the form for paying the tax and that I urgently needed to transfer the money for the tax to his account! On the 29th day after signing the contract, I transferred the required amount to Alejandro's account. 30 and 31 days after the signing of the contract were days off. 10) As a result, on the 32nd day after the signing of the contract, Alejandro told me that I did not transfer the amount to him in time to pay the tax, that the deadline for paying the tax had already expired and that it would be necessary to pay a fine for the delay. After my indignation that he only told me on the 28th day that the money would first need to be transferred to him, he replied that he was no longer my representative and would not help me in anything else! After that, he formalized on the website of the tax service an official refusal of my representation on the issue of tax payment, thereby simply deceiving and throwing me ...
Respuesta de Puerto Home Servicios Inmobiliarios
Good afternoon, we are deeply sorry to hear that our services have given you such an opinion. However, we will cordially proceed to respond to your review as we do not agree with some of your ratings; 1)The only price increase the property experienced was due to the repairs that had to be carried out during your visit due to the poor condition the previous tenants had left it in. However, since you made contact when the property was advertised at the initial price, you were notified in writing that it would be maintained at that value on which you made a series of downward offers to which the previous owner responded with two counter-offers resulting in the sale price. 2)A very common practice in the real estate sector is open days where clients are free to view the property for the duration of the open day. However, in the case of your visit, at no time did you share your visit with another client. On the contrary, in order to avoid such an event, several individual visits were scheduled and carried out throughout the day. 3)You were informed that the property was being painted and despite the owner's advice to wait for the work to be completed, it was at your request that the viewing took place during this time as you wanted to view the property before your return trip. 4)We regret to correct that the original price of the property was €230,000. It was at this time that improvements were made to the property and you bid €215,000. Subsequently, due to the cost of these improvements, the previous owner decided to add these costs to the sale price. However, respecting at all times that you had contacted the advert at a price and notifying them in writing, the sale was finally closed for 220.000€, an amount that in no way exceeded the original value by 5%. 5)With regard to this point, we would like to inform you once again that the procedure you are referring to is not included in the after-sales services we offer. On the contrary, it was the decision of the Real Estate Agent who was handling your case and who decided to volunteer to carry out these procedures. It should be noted that he is an external collaborator and does not currently work with us. 6)In the case of the taps, your complaint was passed on to the owner by us and as a result, the problem was solved by a plumber. 7)As previously mentioned, we would like to remind you again that it was us who brought the problem to the owner and who solved the problem by bringing in a carpenter who restored the damage to the furniture within a week. 8)As we have said before, we cannot interfere in the work nor can we force any employee to carry out the work he or she has undertaken to do correctly. However, aware of the inconvenience this was causing him and despite the fact that it is company policy that we should not interfere with another consultant's client, we were the ones who collected and handed over his original contract and title deed. 9)Legally in Spain it is the buyer who assumes the purchase costs when buying a property, except for the capital gain which is paid by the seller. This is reflected in the contract of sale and is stated at the time of signing at the notary's office. 10)As far as the service provided by Mr. Alejandro is concerned, we deeply regret that it was so poor during the process. We for our part have done our best to solve all the problems and inconveniences that may have arisen in the best possible way. Once again, thank you for sharing your opinion, we will try to improve accordingly. Best regards.
Julio Rodríguez de la Rosa
hace 2 años - 4 (Experiencia positiva)
Respuesta de Puerto Home Servicios Inmobiliarios
Gracias y saludos.
Juan Pedro Hernandez
hace 2 años - 4 (Experiencia positiva)
Magnífica atención
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias y saludos.
Dani Gonzalez
hace 2 años - 5 (Experiencia positiva)
Respuesta de Puerto Home Servicios Inmobiliarios
Gracias y saludos.
Cristina Fernández Martí
hace 2 años - 5 (Experiencia positiva)
Compré la casa a través de Puerto Home y todo muy bien, tuvieron mucha paciencia y después de unos meses he logrado tener mi casa. Muchas gracias
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Cristina. Saludos para la familia.
Antonio Gomez
hace 2 años - 5 (Experiencia positiva)
Servicio fantástico, resolvieron de manera muy atenta y profesional. Si usted quiere dirigirse a una inmobiliaria sin duda está sería la mejor opción.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Antonio, un abrazo.
Petri Rabasot
hace 2 años - 5 (Experiencia positiva)
Un trato excelente ,totalmente recomendable ,muy familiares los dos nos trataron estupendamente
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Petri. Saludos.
Bruno González Rguez
hace 2 años - 5 (Experiencia positiva)
He realizado una venta con la asesora Candelaria y ha sido la mejor decisión que he tomado. Es la persona más amable que me he encontrado en las inmobiliarias. Comprometida y dedicada. Te resuelve los problemas que tengas y te explica todas las cosas necesarias muy bien.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Don Bruno, el placer fue nuestro en atenderle. Un gran abrazo.
Sophie Jarman
hace 3 años - 5 (Experiencia positiva)
Cande es un amor. Muy profesional, siempre tiene tiempo para atender todas las dudas que podrías tener. Te guía por todo el proceso. Excelente. Comprar la casa con ella nos cambió la vida. Cande is lovely. She is very professional, and always makes time to answer any questions or doubts you might have.she walks you through the whole process. Fantastic. Buying the house with her has changed our lives. Thank you Cande.
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias Sophie por tus lindas palabras, yo feliz de atenderles. Saludos para toda la familia.
loli Guindos Morales
hace 3 años - 5 (Experiencia positiva)
Estamos muy contentos con la atención y dedicación que nos presto , es eficaz muy agradable y siempre consigue lo que el cliente le pide ,
Respuesta de Puerto Home Servicios Inmobiliarios
Muchas gracias querida Loli, el placer fue mío amiga. Saludos
Mohammad Saada
hace 4 años - 1 (Experiencia negativa)
Fatal nadie contesta , como sino existiera
Respuesta de Puerto Home Servicios Inmobiliarios
Buenos días. Lamentamos profundamente que haya tenido esta experiencia con nuestro servicio al cliente. Apreciamos que nos haya informado sobre esta situación y entendemos su frustración. Le aseguramos que estamos trabajando para mejorar nuestros tiempos de respuesta y la calidad de atención que brindamos. Nos gustaría poder solucionar este inconveniente lo antes posible. Por favor, contáctenos directamente a inmopuertohome@gmail.com para poder atender su caso de forma prioritaria. Agradecemos su paciencia y comprensión
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