Canariasgetaway sl

Nous avons séjourné dans un appt sur la promenade de l’as canteras du 04/06 au 11/06 dès notre arrivée dans l’appartement nous avons fait le tour et nous nous sommes rendu compte qu’une fenêtre de la chambre était cassée, dans la minute même nous avons fait un message sur le whatssao de l’agence et sur booking avec les photos et vidéo pour les informer que une fenêtre est cassée. Nous avions versés une caution de 150€ qui devait nous être restitué une semaine après à ce jour même après des dizaines de mail et de message nous n’avons toujours pas été remboursé ils estiment qu’ils ont dû déduire 130€ pour la fenêtre cassée alors que nous l’avons signalé dès notre arrivées avec photos et vidéo preuves à l’appui et 30€ pour une départ tardif de 10 minutes parce qu’on a décidé de ranger nettoyer avant de partir. Cette agence n’est pas professionnelle et j’appelle cela du vol je vais déposer plainte parce que si ils s’amusent à faire ça à plusieurs personnes ils se font de l’argent illégalement

We stayed in canariasgetaway apartment in Calle Sagasta 82/84 las palmas, and as family of two kids and a baby, we were very satisfied with the amazing customer service and help provided before and during our stay which was from 14 till 1 of augaust. I would like to specially give a big thanks to Helena for her help during the booking and Mika for the wonderful and friendly approach and help provided during our stay. Will definitely repeat the stay with them again. Thanks a lot.

Offering appartment in the south (Altamar, Bahia Feliz) with A/C but no A/C at all. The key owner - Roberto - half drunk, fllirting with you. The Dryer not working and Wifi Speed from the last century. In sum: Stay away from renting with this company. .

Simplemente maravilloso

Muy amable la señora que nos atendió para hacer el check in

espectacular

We stayed in a Vespucio Canteras By CanariasGetaway. The apartment itself is small but cozy for 2 people. You have a nice big TV, kitchen has a lot of equipment, and a big washing machine in a bathroom. But it has only 1 window and also on that wind the blinds didn't work so they were closed when we came and it was a complete dark in the apartmentin the middle of the day. After contacting Canarias Getaway through WA they just say that they have to ask the owner, and that's it, no updates from them even tho we agreed that they will keep me updated, 2 days later when we came back to the apartment from groceries we saw that someone was in our aprtment and fixed the blinds a little bit so we got a little bit a sunlight inside. And no one didn't let us know that they will come so it was a little bit weird that some stranger just came inside and you have no idea. Blinds weren't fully fixed, so there was still dark in the apartment and wasn't nice to be there for more than 2 weeks. Also we didn't get the deposit money back on the day we should but we got it 4 days later. And again there were no responses from WA and email from Canarias Getaway.

I had booked the apartment at Sagasta, 90, 35008 Las Palmas. These are my experiences with Getaway and the accommodation: *Accommodation:* 1. The washing machine was broken, so we couldn't use it and had to wash clothes outside. Luckily, the laundromat wasn’t too far away. 2. The bed in the small room is missing slats; one slat is tied to another as a makeshift fix because it was torn from its frame. The bed is awful for any back due to its uneven surface. 3. The pillows are 100% plastic and of very poor quality, making them impossible to sleep on comfortably. 4. The hot water isn’t sufficient for two people, even if you take quick showers. Additionally, the water drains very slowly in the large bathroom. 5. Several lamps are not working. 6. There was only one kitchen towel provided for the entire 10-day stay. 7. The door to the small room has a broken handle and is falling apart. 8. One side of the shower partition in the small bathroom is broken, so the floor gets wet when the shower is used. As a result, we couldn’t use this bathroom for showering. 9. The table in the living room wobbles while eating, which is very annoying. 10. One of the two sets of keys doesn’t work for all doors, meaning we only had one functional set instead of two. 11. The handles on the kitchen cupboards are loose. Two of them fall off when you use them. 12. There was construction work in the neighboring building, where the facade was being renovated. This was occasionally very noisy, and there was no prior information from the agency about this. *Overall impression:* My overall impression is that the apartment is significantly overpriced for the standard provided. I find it absolutely unacceptable, something I’ve never experienced on the Canary Islands before. *Experiences with Getaway:* I contacted Getaway multiple times via phone and WhatsApp to report the problems, but I was not contacted back. I eventually complained directly to booking.com and received compensation. The purpose of this post is not to seek further compensation, but simply to inform other travelers about my experiences with the provider Getaway.

I stayed in both the Edison 201 and Urban surf beach properties with Canarias getaway directly. They were in fantastic locations in Las Palmas and everything was perfect, Water in fridge on arrival, Clean and beautifully decorated, perfect for long or short stay and good value. Everything was as described and matched photos and videos of accomodation. The staff are super and a pleasure to talk to, very helpful and always prompt response. They are the best, 5 stars all the way from start to finish. Many thanks to all there.

Jorge fue un anfitrión encantador, siempre atento y amable. Nos ayudó con todo y respondió todas nuestras dudas con mucha paciencia. Su hospitalidad fue excepcional y realmente hizo que nuestra estancia fuera especial. ¡Un servicio excelente! Nos encantaría verlo de nuevo.

We stayed in grand Canaria Pascal home which was very nice. But Be aware of security deposit which they charge you! It took numerous phone calls, texts and emails to get it returned!

The flat was not cleaned well. Under the bed where a lot of rice and the whole floor was very dirty. I had wear only socks and after a few hours there where black! I had cleaned the flat myself. The door of the second bedroom cannot be closed, because the bed is too long. Next to house where the flat is located, is a huge construction zone, they had removed a house and construct their a new one. This problem would be not necessary if CG had informed us in forefront. As I had told them that, they told me that they had forgotten, that there is a construction zone. Aha! The CG office is next to that construction zone approx. 100m. I had told them about the dirty flat, but nothing happens. As I had cleaned it myself, they told me they had done that if I had said something. Very bad service from CG, I rent always flats because I don’t like Hotels but never get such a bad service. Response to E-Mails once a day, rarely reaction over WhatsApp, no reaction over the chat of their webpage. After I had asked for a refund because of these problems, they had offer me only a late check out, I had asked for more but never received an answer. They had replay to the mail with the late check out offer, to remember me that I must leave at the normal time. You should better book over Airbnb so you have more options to get your money back, and I am sure you will receive a better service. Better you choose someone else then CG. I have post this review on the webpage of Cg in June 2024, today (November 2024) the review is not published.

They’re sooo nice here , and welcoming best agencie in las Palmas 😍

No participen en el negocio de las vacacionales para que no sufran de engaños innecesarios. Toda esta gentuza se lucra sin piedad. Contraten con cadenas hoteleras siempre.

Very friendly and competant personal. Going to use their services again!

Thanks again Canarias team for the excellent service. See you next year!

I recently had the pleasure of staying at a charming studio apartment in Las Palmas, booked through Getaway, for six days. The experience was delightful, and I highly recommend this accommodation to anyone looking for a comfortable and convenient stay in the heart of the city. Location: The apartment is ideally situated in a vibrant neighborhood, offering easy access to local attractions, restaurants, and shops. Its central location made it effortless to explore the beauty of Las Palmas, whether it was a stroll along the beach or visiting cultural landmarks. Comfort and Amenities: The studio itself was impeccably clean and well-maintained, providing a cozy and inviting atmosphere. The modern decor and thoughtful touches made it feel like a home away from home. The bed was exceptionally comfortable, ensuring restful nights throughout my stay. Facilities: The apartment was equipped with all the essential amenities, including a fully functional kitchenette, which was perfect for preparing light meals. The Wi-Fi connection was reliable, and the air conditioning kept the space cool and pleasant, especially during the warmer days. Service: The check-in and check-out processes were smooth and hassle-free. The host was incredibly responsive and accommodating, providing helpful tips about the local area and ensuring that I had everything I needed for a comfortable stay. Overall Experience: Staying at this studio apartment in Las Palmas was a fantastic experience. The combination of its prime location, comfortable living space, and excellent service made it a perfect choice for my trip. I would definitely consider staying here again on my next visit to Las Palmas and recommend it to anyone seeking a pleasant and convenient accommodation option.

Reservé una preciosa vivienda vacacional, para pasar nuestras vacaciones familiares y todo fue perfecto!! Limpieza 10/10, ubicación céntrica con lindas vistas, la atención personal por parte del equipo inmejorable!! Repetiremos sin duda alguna!! Muchas gracias💝💝💝

El trato es excepcional. Siempre pendiente de sus anfitriones.

Muy buen trato y profesionales.

Venden en Canarias exclusivamente para extranjeros...

Serviço excepcional e profissionalismo, escolha certa.

I stayed at Calle Dr. Grau Bassas 38, Las Palmas in the studio named Basalto. The cleaning upon arrival was very poor - floors were dirty. Also there were sand and dust under the rug at the couch. I asked for a vacuum cleaner which was missing and they brought it, fortunately. I used it immediately and it was full of dirt and hair. The studio had experienced some water damage previously I assume, as there were large stains on the ceiling and walls near the bed and in the shower. It was very noisy and dusty every working day and on most Saturdays throughout the whole day because there is a construction side just across the street - that also made opening the windows impossible, especially in the bathroom with vehicle exhaust fumes coming in from the big trucks and other machinery. Also at night it sometimes got loud because of guests in the nearby night clubs. The mattress was comfortable but I only got one set of towels and bed sheets for 2 people. When I washed the towels I had no spare ones to use. I asked for another set but they never replied. The washer/dryer is one machine and it took up to 7 hours to wash and dry a load of towels. Not easy to time that into one’s day. The size of the studio is ok for 1 person but two people feel cramped especially the washbasin area is too compact.

Excelente experiencia. Tuvimos un problema con el calentador del agua. Agradecer a Saúl, encargado del mantenimiento, su dedicación, rapidez y eficacia. Muchas gracias Saúl

Es una empresa que tiene nada de compasión. Quería quedarme 3 noches en uno de sus departamentos. Lo que pasó fue que me cancelaron el vuelo por la cantidad de nieve que hubo en Alemania. Cuando llamé a la oficina la mujer que me respondió me dijo que no se puede hacer nada hasta el lunes. El lunes llamé otra vez la oficina y me dijeron que ya es muy tarde y que no me pueden regresar el dinero y que si hubiera cancelado la reservación hubiera sido posible, aunque la mujer del teléfono me dijo que por ahora no se puede hacer nada. En vez de tomar responsabilidad por la falsa Información que me dijeron me culparon a mi. Los pregunté si por lo menos me pueden regresar el dinero de la limpieza porque no hay nada que limpiar y lo leyeron pero nunca respondieron. Eso es una desfachatez!!!

Genial como empresa gestora de alquiler vacacional, servicio 24/h atención muy cercana, habitaciones muy limpias, es un gran equipo.

Muy buena atención

Booking via this promoter not recommended - I advise against booking via this promoter, they probably don't understand that bad reviews bring much higher financial damage in the long run than reacting appropriately and customer-oriented to problems and not simply ignoring them and not reacting at all. - Construction noise due to reconstruction measures of the building was through the whole vacation. - Staff contacted several times, I was told that they would offer me a solution, but I was then stalled several times and then nothing happened. - they told Bookings.com they want to offer me another Apartment but I want just cash. Thats a rude Lie. - the apartment cost 100 euros a night, not even a small refund or to apologize is just unprofessional and rude. - Three floors below me, they were working with hammers and heavy equipment, the noise went through the whole house and not be able to talk in the floor so loud it was. - The provider simply denied to the bookings customer service, that there was any construction noise in the apartment, although this was were announced in the hallway and I had documented everything with videos. - Concentrated study, relaxation or a midday nap was not possible. The work always started at 9:30 a.m. and woke me up. Vacation from 14.03.22 - 21.03.22, La Naval 1 Gran Canaria 1 Week for 700 Euros and very bad service !

Excelente trato y muy profesional, súper recomendable...

Muchas gracias por ser tan profesionales.

We booked with canarias getaway last week and it's been fabulous. The apartment was nice and big and basically had everything we needed. The location was ideal for us, with plenty of restaurants and shops within walking distance as we didnt want to get buses. The bed was comfy, the apartment was nice and clean, and the view from the balcony was amazing. The beach was just in front of us, and we spent most of our days there. Also great customer service and attendance with check in. great vacation and will be using getaway again!!!

Atención excelente. Sin duda repetiremos para las siguientes vacaciones.

El trato ha sido muy amable y muy atentos

Der Stadtstrand von Las Palmas, Las Canteras, ist einzigartig und wunderschön. Eingebettet in eine tolle Strandpromenade. Nebenan ist direkt Confital, Natur pur. Ebenfalls für tolle Spaziergänge nutzbar. Alles direkt eingebettet in das Leben der Canarios.

He alquilado con ellos en varias oportunidades y me experiencia ha sido excelente! Atención rápida y personalizada, viviendas en óptimo estado y fue muy fácil gestionar la reserva. 100% recomendable👍

Nada más que buenas palabras tengo para las reservas que he realizado. Ambas han sido en San Bartolomé de Tirajana y han resultado estupendas. Los apartamentos limpios, modernos, cómodos y completamente equipados. Bien situados y tranquilos. Las personas que trabajan en Getaway me lo pusieron muy fácil para cambiar mis horarios y días. Nada que objetar durante mis estancias. Volveré, eso es seguro. Gracias a todos@s

Si quieres que tus vacaciones salgan tal y cómo plafinicabas esta es la mejor agencia para ello, el trato 10/10, y el alojamiento en el que nos quedamos mi pareja y yo estaba perfecto, limpio, céntrico y con unas vistas increíbles, la señorita Mayca fue muy amable y nos ayudó durante toda la estancia, muchas gracias, repetiremos seguro!

Merece la pena. Calidad, precio y buen trato. Repetiremos

Instalaciones perfectas para ls vacaciones

Amazing service. Thank your for our wonderful stay. We had a blast. Everything was perfect. Will return!

No se por donde empezar el comentario sinceramente... Sí por la poca comunicación que hay con ellos o por el hecho de que tuve que comprar garrafas de agua para ducharme. ENTIENDO que los cortes de agua es algo imprevisto,pero al pagar las noches ( nada baratas) deberían de ofrecer una solución. 24 horas sin agua sin ningún tipo de ayuda. Sigo esperando de hecho a que me contesten desde el día del corte de agua. Los demás días la ducha daba un chorro de agua que daba vergüenza.. La cocina que te ofrecen no tiene casi nada para hacerla práctica pero tampoco tienen ( sal,aceite, papel de cocina, jabon o algo similar). Dan un lote de toallas para 6 días y no las cambien, además de 3 rollos de papel higiénico para 6 dias .. El apartamento además también estaba sucio. Un auténtico desastre

Very nice staff great prices,found us accommodation in good location Would not hesitate to use again and again

Inmejorable!!!! Gracias!!!

Nos encontramos la habitación sucia, con las sábanas y las toallas usadas de los inquilinos anteriores y el retrete no había sido limpiado. Así que en lugar de quedarnos a descansar tuvimos que irnos para que pudieran venir a limpiar. Cuando volvimos a última hora de la tarde, se habían llevado toda la comida que traíamos para nuestros 3 días de estancia, por un valor aproximado de 50 €. Así que, además de la pérdida económica, tuvimos que volver a salir para hacer la compra, en lugar de poder descansar un rato. La persona que nos atendió por wasap (única forma de contactar con la empresa), nos dijo que por la comida no nos van a compensar porque es normal que el personal de limpieza piense que es de los inquilinos anteriores; y que por el tiempo que no pudimos pasar en la habitación y las molestias causadas tampoco nos van a compensar, porque no hemos llegado a tener que pasar ninguna noche fuera. Más de dos días después de haber dejado el apartamento en perfecto estado aún no me han devuelto la fianza de 100€ que tuve que pagar antes de entrar. No me han dado ningún motivo para ello. Esto se suma a que en todo el tiempo transcurrido desde los incidentes del día de la entrada al apartamento (van ya 5 días) nadie se ha puesto en contacto conmigo para ofrecerme ni siquiera una disculpa. Absolutamente vergonzoso el trato que hemos recibido por parte de Canarias Getaway; que además seguimos sufriendo, porque ni me devuelven la fianza ni me dan una explicación.

Alquile un apartamento hará 1 mes, sigo sin recibir de vuelta la fianza que tuve que pagar. Es vergonzoso y nada a serio. (Pague la fianza por transferencia y sigo esperando ... gracias por mirar mi caso por favor)

Me trató mas loque es Bueno

Muy profesionales.

A pleasure to stay with Canariasgetaway in Gran Canaria. I had a perfect attention from the beginning of my booking until my departure - we will come back soon and rent again with them for sure!

Una empresa muy seria y Profesional, contacto personal con el cliente. Agilidad y rapidez a la hora de solucionar problemas y viviendas vacacionales muy bien situados y a buen precio. Muy contento con la experiencia! Repetiré seguro!

We had a great experience renting a three bedroom bungalow in Gran Canaria from CanariasGetaway. The bungalow in San Bartolomé de Tirajana had a great terrace and access to a nice pool and tennis court. We were in walking distance of many shops, resturants and the beach. The rental was very clean and had everything we needed. Our hosts were very helpful and very responsive. We were traveling from the United States and but felt very much at home CanariasGetaway! Thank you! Mark

Lo recomiendo 100%. Impecable trato e instalaciones. Repetiremos!!!

Excelente trato y servicio personalizado Grandes profesionales y trato muy cercano Hemos pasado unas fechas en familia en un apartamento con todos los servicios y comodidades necesarios para disfrutar de la estancia , y con un servicio de limpieza impecable Gran experiencia, 100 % recomendable Gracias Seguiremos repitiendo

We were again staying in Arinaga at the apartment "frontline with balcony". The apartment was still just perfect for us. Not only the great view, the hours of sunshine it gets, it's also situated in a quiet spot. The place was very clean and is well equiped. A great place to stay. Arinaga itself is also a lovely place to be. The best possible combination.

Muy atentos , cuidando los detalles y muy profesionales. Muy recomendable

Apartment was fabulous, spotlessly clean with a fantastic balcony overlooking the sea.

Overzichtelijk

Hemos alquilado la casa rural Los Matos en Valleseco, el sitio es encantador y el trato muy atento. Nos hemos quedado un fin de semana en 4 personas, los espacios son comodos y la casa es una joya, en el interior como en los espacios exteriores. Muy bien organizada en herramientas y cada detalle. Hemos necesitado comunicarnos con los gestores y aunque fuese día de fiesta han sido rapido y amables. Muy aconsejado.

Empresa muy recomendable por ello doy las 5 Estrellas en los aspectos nombrados arriba. Trabajan con mucha seriedad y siempre empatizando con el cliente y ofreciéndote excelentes alojamientos, adaptados a tus necesidades, tanto si es para una escapada romántica, como unas vacaciones en familia. Muchas felicidades por el trabajo que realizan y el esfuerzo ( sobre todo en este año tan “atípico “ cumpliendo con medidas de seguridad y protocolos COVID 19). Gracias GETAWAY !!

Hemos alquilado una de sus villas y ha sido una de las mejores vacaciones de los últimos años. Repetiremos sin duda

CANARIASTAYAWAY - We rented an apartment on Calle Almansa (Las Canteras). The apartment had a great location and fast internet so we were very pleased. However, after sleeping there we noticed bites and that it started to itch, we contacted Canarias Getaway about that we had an issue with some bug in the apartment (and also ants, lots of ants). They went there to check up what it could be but instead just pointed out that we hadn't brushed off the sand from our shoes after coming in from the beach enough. The itching and bites became worse and after lifting the bed sheets we noticed that the apartment was infested with BED BUGS! Contacted Canarias Getaway, they did not believe it was bed bugs at first and instead said it must be something we brought in from the beach. Which is just ridiculous. We had to go though all our clothes and stuff extensively and run it through the dryer to kill the bed bugs, Canarias Getaway got us a new apartment. Ok, great. Not as good of a location and a lot darker. the thing with this apartment that they did not tell us about was that it had construction work going on all day, >65 dB throughout the working day (working remote). So much noise that the coffee cup was vibrating. Also, we also noticed that they put out the BED BUG apartment for rent right away again... They should have offered us some type of compensation since we lost a lot of vacation days and were not able to work but instead had to deal with moving and sanitizing clothes to make sure we did not get the bed bugs with us. What brings the review up from a one star is that they at least were willing to find new places for us and answered the text messages. They should rename the company to Canarias stay away.

Tras emitir un voto negativo, modifico la puntuación porque han sabido solucionar los problemas que tuve en mi estancia, y han demostrado bastante profesionalidad al respecto.

Profesionales, serios y cumpliendo 100% de los prometido a lo que hay que añadirle excelente ubicacion, equipamiento, y cuidado de los inmuebles. Una excelente opcion.

Disponen de las mejores soluciones vacacionales de Las Palmas y además siempre están pendientes de los clientes

Tienen apartamentos ubicados en las mejores zonas de las islas, modernos, limpios y con una relación calidad-precio espectacular. Trato muy profesional que ofrece un servicio impecable y que hace la experiencia cómoda y sencilla. Recomendables al 100%

Tiene apartamentos muy buenos y los precios geniales!!😉

PÉSIMA GESTIÓN. Alquilamos una casita en el Puerto de Agaete a través de House Trip y nos atendieron en esta agencia. La casita era según se había comentado pero no estaba equipada para un alquiler. Faltaban sabanas, toallas, utensilios de cocina y para terminar el congelador y la lavadora estaban rotos. Nos pusimos en contacto con ellos y tardaron 3 días en enviar un reparador que no pudo hacer nada pues ambos electrodomésticos tenian que ser sustituidos. Nos fuimos sin que nos dieran una solución. Muy descontenta con el servicio. No recomiendo esta agencia.

We looked at couple of homes but finaly decided to move down South of the GC island. Very nice and frienly people. Nice, modern apartments for short term accommodation with best location in Las Palmas, new equipment. High level of service and fantastic communication. Highly recomend